All the staff were polite, helpful and always had a smile. We had a wheelchair accessible room, which had plenty of space, and the wet room had plenty of handles. There was no air conditioning, which was not a problem during our stay, but might be an issue in the Summer. Only problem was the restaurant. The breakfast choice was not bad, but the hot buffet was not always hot, and there seemed to be a wait for replenishment of items. The menu did not have a huge ammount of choice, and when we met up with friends, who have allergies various items were unavailable. To be fair, the chef was very good and produced an alternative that was not on the menu.
The Cheltenham JURYS is a well located and easy to get to hotel on the edge of Cheltenham. The rooms very good as were the facilities but the staff were great. Dave Lynn and the rest of the breakfast staff were exceptionaly good. Thank's
This was my first stay with Jurys Inn and from the onset the customer service from Lottie at reception was exceptional! she was polite and accommodating and the day staff were also very welcoming. I would definitely come here again. Thank you so much! :)
We booked and paid for one room for one night in Jury’s Inn Cheltenham in early June for this coming weekend Saturday Sep 10 Unfortunately our Company cancelled the event in respect of the death of our Queen I asked booking.com and Jury’s Inn to cancel our booking or to offer a credit but this has been refused Myself and about 20 other colleagues travelling from Scotland have all been left massively out of pocket with the stance that the hotel are taking I was totally unaware that our booking was non-refundable and considering paying £169 I would have thought that there was room to offer some kind of compensation Our company book their autumn conference yearly and Cheltenham seems to be the ‘home’ for this event We have about 6000 attendees at this event every September and will remind my colleagues to avoid booking with this chain of hotels Poor foresight Jury’s Inn…
Staff were so friendly and helpful, especially John and Dave who attended during our breakfast meals. As is often the case with hotels and B&B's the breakfast was cold. But this was no trouble for the caring John and Dave who got the it heated up for us straight away . . . well done you two!
The Hotel itself is top notch . The staff very friendly and a big thanks to the ones serving our food John and Dave were exceptional. The evening menu was of a poor selection with no fish of any kind, but overall we enjoyed our stay.
Pleasantly surprised by the nice reception and bar area. Restaurant also very modern and menu looked good. Breakfast was really nice. They made fresh eggs as a request as we have dietary requirements. We booked two rooms for a family of 5. Both rooms had a double and single. The rooms are small but clean and bathroom may need updating at some point but not bad at all. Friendly staff. Overall would recommend for a break in the beautiful surrounding areas.
All the Staff excellent and very welcoming. Had a basic room - very clean and comfortable. A meal in the restaurant in the evening was ok but the menu was American style which may not be to everybody's taste. The breakfast was excellent with a very wide choice and very good quality. The breakfast staff are to be commended, Juan,Dave,Andrea and Lynn. I wish i had taken the names of the very helpful evening restaurant staff so i could commend them. Lauren on reception in the morning also proved that the Hotel Manager picks the best staff.
My wife and I spent a 2-night break at this hotel, entirely for leisure. We chose it because a) it is handy for exploring the nearby Cotswold area, and b) it has not succumbed to the current mania amongst hotels to offer 'doggy-friendly' accommodation. Jurys Inns tend to be located in or near towns or cities. Cheltenham is no exception, the hotel is next to a busy roundabout on the A40 dual carriageway, and about 1 mile from the M5. There is therefore some background traffic noise, mitigated by screening shrubbery and being located on a spacious plot. The hotel building is therefore set back from the road. Being low-rise and of modern (soulless) appearance, it wins no prizes for exterior looks. There are not many facilities in the immediate area, except an Asda about 10 minutes' walk away on the other side of the A40 (thankfully crossed via a pedestrian underpass). All this is made clear on the hotel's website, so customers should know what they are getting. Fair enough. But actually we found the hotel surprisingly relaxing, with a very laid-back atmosphere in the air-conditioned public areas. We had no problems sleeping, the room was warm in the evenings but thanks to a broken tether cable we were able to open the window to an illegal extent to get some cool air in! With no air-con in our room, I can understand why other reviewers found it uncomfortable during the recent heatwaves (summer 2022). Overall we had an enjoyable stay. The staff were friendly and helpful, our room was generally clean, daily housekeeping was excellent, the bed was comfortable and the bedding and towels were clean and fresh, as you would expect. We paid a modest amount extra for a “superior package” which is not in fact a superior room, but a (very acceptable) bog-standard room with a few extras tagged on, such as daily mineral water and biscuits; and a daily Costa coffee per person at the bar; but a couple of these benefits were lost on me such as the 10% dinner discount – we had already paid for dinners when booking, up to a max of £50 (menu price) per day at a 20% discount; in the event the menu price of our dinners was £50 or just over per day, so it took a bit of serious cost/benefit analysis from me to conclude (rightly or wrongly!) that I would be better off not using the 10% voucher as well, as it would be applied to the pre-discount menu price, thus reducing the amount which was subject to the 20% discount. Still with me? - probably not! Anyway, I felt it necessary to order a large G&T to recover from my mental gymnastics, which blew a hole in any savings I had made! A free newspaper was also listed in the “superior package” benefits but none materialised. We probably didn't break even on these "superior" benefits - no matter. An exception to the general good standard of cleanliness was a small area of old and filthy-looking stained grouting on the bathroom floor which has evidently been overlooked for months, maybe years, this is a shame because it could be made to look pristine again with so little effort. Ditto with some small patches of black mould on the bath sealant – why do hotels ignore these important details, which customers notice immediately? Armed with a some bleach, rubber gloves and tubes of silicone sealant, I reckon I could single-handedly rid the whole hotel of such blemishes in two weeks! The hotel has apparently recently started charging for overnight car parking at £7 per night. Take the hit or go elsewhere. The fixed price breakfast was pretty good with a nice selection of unlimited portions of hot and cold food and drinks, including gluten-free bread and cereal, which was appreciated by my wife. However, with a plate of hot food, you have to move very sharply back to your table if you want anything to stay warm. The evening meal choice was somewhat underwhelming with a main menu comprising solely of “Italian Americano” items, to you and me that's pizza, burgers, pasta, sandwiches, salads and a couple of grilled items (steak and chicken). We managed to cobble together acceptable two-course meals for our two nights, it was more of a struggle for my wife who is gluten-free, and neither of us would want to choose from that menu for any more than two evenings running. I guess this is symptomatic of the hotel industry's many problems since Covid wrecked everything for them. However as I said, we enjoyed our break at this hotel. We were out during the day so didn't use (or even see) the spa, or pool, or whatever. We would certainly recommend the hotel, with the proviso that potential customers should study the available menu before booking. We ourselves would only return if the food offering was substantially diversified. None of any criticisms made above are directed at the hard-working staff at the pointed end of Jurys Inn's Cheltenham operation.…
Good points to the hotel: convenient location off the motorway, ample parking for guests, 10 mins drive from Cheltenham centre, slept well, and despite being on the motorway, the rooms are very quiet. Bad points: rooms are very dated, furniture had stains over them, shower curtain was discolored and needed replacing, sealant in the bathroom needs totally replacing not covered up (not what you expect in a 4 star hotel) pool has no seating area to relax, also very shallow and small, hotel has a very limited vegan option for breakfast (sachet of gluten free cornflakes and gluten free bread, but no vegan butter) skip the breakfast and head into town for options, we had a refund because of the poor selection of choice. Overall, we booked because of the spa facilities, stayed in the pool for 20 mins before leaving as its not enjoyable facility. Sauna in changing rooms, so don't expect to share this with a partner. Not the 4 star we expected, but we did sleep well.…