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Queens Hotel Cheltenham MGallery Collection

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Queens Hotel Cheltenham MGallery Collection
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1,208 Reviews from our TripAdvisor Community

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Showing 1,187: English reviews
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Kokomo, Indiana
Reviewed 2 days ago NEWvia mobile

Clean room. Breakfast was wonderful. Great location. Comfortable beds! This is very old hotel that is well maintained. Staff were very helpful when we arrived and hungry. Got us some food to our room before we had a chance to even unpack any clothes. Highly recommend if you are staying in the area.

Thank jim c
Bedfordshire, United Kingdom
Reviewed 14 February 2017 via mobile

We spent one night here 11/2/17 From the moment we walked through the revolving doors to the moment left by them we could not have asked for any better service.The staff on reception were very helpful we arrived a little earlier than expected and were offered a drink in the bar until our room was ready. Once it was ready...

1Thank Juloulou
About Hotel's Favourite Review
Yasmin K, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this review

Dear Juloulou, We have Sofitel bed linen and mybeds by Sofitel which are of the highest quality. It is a pleasure to read you had a wonderful sleep and stay at the hotel. We are very proud of our food in our Napier Restaurant and The Gold Cup bar is an institution in the hotel and we now have over...

Channel Islands
Reviewed 3 days ago NEW

Just stayed for three nights and agree with other reviewers the location is very good. Our room was nicely decorated and large but unfortunately, as it is an old building we suffered from creaking ceilings (every morning at 6.30 am). Breakfast was pretty good - again a couple of minor points - the pastries tended to be dried out as...

Thank rebem
Derbyshire, United Kingdom
Reviewed 4 days ago NEW

lovely hotel, polite and very helpful staff made us feel very welcome. Nice size rooms, very clean and bright. Great location, well decorated and lovely atmosphere in the restaurant. Food not as good as expected but Will definitely stay again.

Thank JoJo4991
London, United Kingdom
Reviewed 1 week ago

We visited the Cotswolds on the long easter weekend in April and were booked at the Queens Hotel in Cheltenham Spa. The hotel is situated in a great location overlooking a picturesque garden and about a 2-3 minute walk from the high street. Extremely convenient as you are within walking distance of most restaurants. We were also very impressed with...

Thank LetsGetAway123
Addlestone, United Kingdom
Reviewed 2 weeks ago

This is a very good hotel. Set in the heart of the Montpellier district and over looking a park, the location is spot on. The room itself was superb....décor was great and it was very spacious. Would've given it five stars, but the bar was a bit small and cramped and it was very noisy in the evening due to...

Thank matt w
Reviewed 2 weeks ago via mobile

I've stayed at this hotel multiple times over the past few months on business and have now given up and started to book elsewhere. The staff are very pleasant and helpful and the check in and out is super quick. The decor is very nice HOWEVER, while they have clearly spent quite a bit of money on the interior they...

1Thank Barry M
Reviewed 2 weeks ago

We haven't been since their refurb and heard good reports but we were very disappointed. The upright chairs were extremely uncomfortable. The service was dilatory and we waited ages for a drink. The butter was hard as nails and we were given fruit bread to go with the fish platter!

Thank Gardencottages
Yasmin K, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this review

Dear Gardencottages Thank you for taking the time to review the hotel. We strive to ensure our guests both staying in the hotel and eating or drinking in our Napier Restaurant and Gold Cup bar are looked after and Please do let us know next time as we have several different chairs designs within restaurant and lounge areas (5 in...

Westgate-on-Sea, United Kingdom
Reviewed 2 weeks ago

We upgraded to a 'front of house' room. The room was quiet and spacious, with a very comfortable bed. Tea, coffee, milk and a Nespresso Machine supplied. Hairdryer and iron were all located in the wardrobe. Breakfasts were delicious and lots of choice. Very beautiful very well kept hotel. Stayed for a special birthday.

Thank Smurfette2015
Leicestershire, United Kingdom
Reviewed 3 weeks ago

Review collected in partnership with Sofitel.com
Thank KBM45

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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more   less 

Additional Information about Queens Hotel Cheltenham MGallery Collection

Address: Promenade, Cheltenham GL50 1NN, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Price Range: $186 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Queens Hotel Cheltenham MGallery Collection 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Queens Hotel Cheltenham
Mercure Cheltenham
Hotel Style:
#5 Business Hotel in Cheltenham
#7 Luxury Hotel in Cheltenham
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Questions & Answers

Here's what travellers have asked, with answers from Queens Hotel Cheltenham MGallery Collection staff and other travellers.
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Questions? Get answers from Queens Hotel Cheltenham MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a light sleeper avoid 130 ..because of the creaks !”
rebem, 26 Apr 2017 | Read review
“book the executive rooms”
JoJo4991, 25 Apr 2017 | Read review
“Deluxe rooms are not all the same as shown online. We were advised "if you want a room like the ones online you should specify when booking"”
CN77, 7 Apr 2017 | Read review
“Ask at reception for a quiet room and they'll help if they can”
930keithn, 8 Mar 2017 | Read review
“Avoid rooms on the side faving on to Montpelier”
susie02, 6 Mar 2017 | Read review
5 of 5