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Hertford House

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Hertford House
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256 Reviews from our TripAdvisor Community

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Showing 252: English reviews
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Royston, United Kingdom
Reviewed 6 days ago NEW

my Family and I stayed at the Hertford House as we were meeting friends for dinner and drinks. Our room was ready before check in time, we were greeted by the receptionist of whom was a mature lady and very polite. Our room was spotless this is a great sign as I have OCD. we met our friends in the...

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Thank penelope o
Maybole, United Kingdom
Reviewed 1 week ago via mobile

To put this in context, this is a cheap hotel and, as such, you have to set your expectations accordingly. The room was clean and tidy, I personally would not choose a light carpet for a high traffic area and the light biege carpet did look a little bit tired! The room was a good size and the bed was...

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Thank MayboleAl
Reviewed 2 weeks ago via mobile

My stay was very enjoyable on arrival the receptionist was very nice and helpful and informative. My room had everything I needed it was very clean and comfortable. It was a Friday and I was told that it was club night so it might be a little noisy. I had a room on the third floor and did not hear...

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1Thank Patricia P
Chelmsford, United Kingdom
Reviewed 4 weeks ago via mobile

On arrival we were greeted by an moody blonde receptionist, who I believe needs to attend a customer services course to address her greeting manner. We are 2 ladies staying in a twin room on the 2nd floor room 201. On opening the door to our room, the cream carpet was disgustingly dirty with lots stains and foot traffic dirt,...

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Thank Claire A
hertfordhousehotel, Manager at Hertford House, responded to this review

Dear Claire A Thank you for your feedback. We are disappointed that you received such bad customer service. I have discussed these issues with our team. I am confident that this will not happen again. The Hertford House is going through a refurbishment. All of our carpets will be changed and the rooms will all be refurbished. I would like...

Kent, United Kingdom
Reviewed 12 February 2017

On arrival receptionist could have been a bit more friendly and helpful maybe she was having a bad day. Corridor's need a paint and carpets do need a clean. The room was just a standard double with shower which was completely fine room could do with a little TLC as wallpaper was torn but was clean. We was on the...

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Thank Bayspen
hertfordhousehotel, Manager at Hertford House, responded to this review

Dear Bayspen Thank you for your feedback. It was disappointing to hear that you were not welcomed in a friendly manner that we expect at Hertford House. This will be addressed. I am glad to hear that you enjoyed breakfast. It is something we pride ourselves on. Hertford House is going through a refurbishment that will be completed in two...

Kent
Reviewed 12 February 2017

Don't get me wrong,the place is fine,the room we stayed in was clean and well cared for. They have a very,very noisy DJ on a Friday and Saturday night who goes on until two in the morning, the cleaners can be heard from seven am, if you can survive on a few hours sleep all well and good.

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Thank KentCenturian
hertfordhousehotel, Manager at Hertford House, responded to this review

Dear KentCenturian Firstly I would like to thank you for taking the time to advise of your recent stay at Hertford House. It is only through feedback that we are able to improve upon the service that we provide to our valued guests. We do have two busy bars below the Hotel with D.J's at weekends and Bank Holidays. We...

London, United Kingdom
Reviewed 17 January 2017

I have stayed at the Hotel on a few occasions now and have only good messages to report. Being a light sleeper i ask for a rear view room. Though this has less of a view over other rooftops it is much quieter and so that is my only recommendation. The staff are very pleasant and always in good spirits....

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Thank MissTerryShopa
hertfordhousehotel, Manager at Hertford House, responded to this review

Dear Miss Terry Shopa Thank you very much for sharing your feedback with us. This really means alot to us! We look forward to welcoming you back soon. Kind regards Wendy

Orba
Reviewed 27 December 2016

Can´t understand people not aware of the music. I am a grandmother of 68 - I stayed here for five nights over Christmas. I found the music non intrusive and for two nights enjoyed a boogie with my daughter. Did not feel out of place at all. ALL the staff were extremely friendly and helpful. Could not do enough for...

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Thank rozzi55Orba
hertfordhousehotel, Manager at Hertford House, responded to this review

Thank you for lovely review. I am so glad you enjoyed your accommodation, breakfast and service! We look forward to welcoming you back very soon.

Curepipe
Reviewed 17 December 2016 via mobile

Nothing wrong with the hotel probably 3 * comfortable shower and room pretty ok. But please be warned they have a disco downstairs which bangs on till 2am. I was there on a Friday night so maybe they take mercy on weekday clients. Perhaps if the music was vaguely palatable I might have coped. The constant base is an assault...

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Thank Bajith
hertfordhousehotel, Manager at Hertford House, responded to this review

Thank you for sharing your feedback with us. I would like to apologise for not informing you our bars are open until 2 am at weekends and bank holidays. We do endeavour to inform all guests on booking, this information. Please accept my sincere apologises.

London, United Kingdom
Reviewed 8 December 2016 via mobile

We stayed in this hotel as we were going to a wedding at Hertford castle. The room was ok tidy and clean, but the noise when we came back from the wedding at 12.30 from the club in the bar below was incredible! However we were warned about it albeit a bit late. Just as well I don't mind music!...

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Thank beverley3663
hertfordhousehotel, Manager at Hertford House, responded to this review

Thank you for sharing your feedback with us. We are glad to hear that your room, breakfast and our staff were great. At weekends we do have a busy bar that is open to 2 am. I am glad you enjoyed the music!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Situated in Hertford town centre, The Hertford House offers en suite rooms and free Wi-Fi. There is also a lively bar, which has live DJs until 2am. The bar also offers cocktails and champagne. Each en suite room is well-appointed with lavish details such as Egyptian cotton sheets. Stansted and Luton Airports are just 30-40 minutes' drive away and Hertford East Railway Station is just 6 minutes' walk from Hertford House. ... more   less 

Additional Information about Hertford House

Address: 1 Fore Street, Hertford SG14 1DA, England
Region: United Kingdom > England > Hertfordshire > Hertford
Price Range: $84 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hertford House 3*
Number of rooms: 22
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Also Known As:
Hertford House Hotel Hertford
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Questions & Answers

Here's what travellers have asked, with answers from Hertford House staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ideal stay for a night out”
 of 5 bubbles Bayspen, 12 Feb 2017 | Read review
“Rear view rooms are quieter”
 of 5 bubbles MissTerryShopa, 17 Jan 2017 | Read review
“I was on the first floor - was not bothered by any noise at all.”
 of 5 bubbles rozzi55Orba, 27 Dec 2016 | Read review
“it was a quiet room, surrounded by windows and walls.”
 of 5 bubbles AliRosen, 26 Oct 2016 | Read review
“Get a room at the back and ask if it has air-conditioning - not sure if any have but worth enquiring.”
 of 5 bubbles neville505, 23 Sep 2016 | Read review
5 of 5