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The Falstaff Hotel, Canterbury

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8-10 St. Dunstans Street, Canterbury CT2 8AF England
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US$105
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Free cancellation until 04/12/21
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Traveller (472)
Room & Suite (166)
Dining (27)

About

#9 of 16 hotels in Canterbury
Location
Cleanliness
Service
Value
Travellers' Choice
Just metres from Canterbury's medieval West Gate, this charming building dates back to 1403. A former coaching inn, it offers free WiFi and free parking, 2 minutes' walk from the city centre. The Falstaff still retains many original features, including oak beams and an open log fire. Each room has a TV for guests to use, and facilities for making tea and coffee. The hotel offers a cooked to order full English breakfast as well as self service buffet option. The bar offers a range of wines and variety of exclusive cocktails. Canterbury West Rail Station is a 3-minute walk from the building. The city's spectacular Norman cathedral can be reached in less than 10 minutes on foot.
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1590Reviews11Q+A100Room tips
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Louis R wrote a review 13 Jun
2 contributions
We paid £160 for our room including breakfast. When I arrived in the room I was shocked at how small it was !! It was actually tiny you could barely move around the bed. This would not have been a problem if the price represented the room size. The room was also like a slow cooker with windows that hardly opened and a small electric fan that blew hot air around, I woke up at 2am feeling like I was in a oven not a pleasant experience. Which brings me to the breakfast!!!! We were so disappointed the bacon was pure fat and the beans cold, and it was Tiny the scrambled egg tasted awful. On a positive note my wife and I had a nice drink in the bar in the evening and the staff were polite. There was a good choice of drinks on the menu and we had a lovely evening.
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Date of stay: June 2021Trip type: Travelled as a couple
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Jane K wrote a review 12 Jun
sheffield9 contributions7 helpful votes
Stayed here for 3 nights 7th to 10th June, it is a lovely hotel, very clean and modern. Our room was very spacious with lovely furnishings, and very comfortable, fresh clean linens and towels. The staff were very friendly and breakfast was cooked and presented really well, and really did fill you until much later in the day. Cocktail bar area is beautiful but unfortunately due to social distancing it was full when we used it so had to sit behind in the lounge area, and we did have to wait quite a long time for our order due to not many staff being available to serve. Although Our room did not have a very good view ( it overlooked the back of houses) it was not a problem - however there was also an outbuilding in the courtyard that we overlooked which had scaffolding stored against it so this was not pleasing to the eye. The courtyard could also be made prettier with shrubs etc. Overall however this is a really lovely hotel in the perfect location and we would definitely recommend it to anyone visiting Canterbury.
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Date of stay: June 2021
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Room Tip: Ask for a good view
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Response from Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury
Responded 3 days ago
Dear Jane K - Thank you for your feedback, We are delighted you have a lovely stay, we will be reviewing the shrubbery in the area near the Woodmill. We hope to see you in the future and thank you. Kind regards, Miles S
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Gordon L wrote a review 3 Jun
Sutton Benger, United Kingdom65 contributions26 helpful votes
We stayed in a cosy room - not the largest but met our needs. We had a very friendly welcome and were asked about dietary requirements. My wife is coeliac and we’re reassured that we would be well of. I should break this into the various bits. The bar - amazing selection of gin and a great cocktail list. We spent quite a bit in here given cocktails are about £10 each. We had a few different ones and all good. They mentioned that they will make anything else that’s not on the menu as well. We went out for dinner and returned more some GnT’s - great selection of gin and a very knowledgable barman. The room - not the largest and a bit quirky in shape, unsurprising given the age of the building. The bed was comfy and the room clean. Be warned the Bath is high to get into (in room 8 anyway) and worth putting down the slip mat as it’s a safer option. One feedback we left the hotel is to remind guests not to be noisy in the morning as some guests may still be sleeping - same as in any hotel I suppose. Breakfast - very friendly staff although not quite sure on the gluten free options. We got there in the end and to be honest it’s better to check and be sure. Breakfast was lovely although no black pudding with the full English was a slight disappointment to me. One thing is that you have tea or coffee included but if you want a peppermint or other herbal you would have to pay. That doesn’t seem quite right to me, especially given free tea is provided in the room. We sat outside in the courtyard in lovely sunshine for breakfast which again was lovely. car park was full when we arrived so we parked in the car part a rss the road which cost us £16 or so from 5pm until 10am. Sadly you cannot reserve parking spaces and on a warm bank holiday Monday parking was busy. Covid - all staff in masks and felt very safe. Would we stay again - yes, no doubt.
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Date of stay: April 2021Trip type: Travelled as a couple
Room Tip: Heck out parking options up front or get to the hotel earlier to get a hotel parking spot. Hotel...
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Response from Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury
Responded 1 week ago
Dear 894gordonl - Thank you for taking time in giving us your feedback. We will look at the bathroom floor in room 8, but the floor supplier is highly recommended and checked for non slip. At breakfast, we do recommend out team, on any dietary requirements, is to check with the chef if they are not sure, we would rather be safe than sorry. The car park is more limited at the moment due to the marquees, as we will look to remove them shortly to create more parking spaces. Thank you again and we hope to see you in the the near future. Kind regards, Miles S
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supertrooper137 wrote a review May 2021
Rainham Essex61 contributions39 helpful votes
+1
Booked a 'cosy double room' should have been advertised as a bed in a cupboard. The bathroom was far too small, could hardly fit into the shower as it's built into a sloping wall, no wardrobe (other than a small alcove where the kettle was with no room to hang a shirt!). No room to walk around the bed, the bathroom had a big step in the middle of the room from the shower/sink area (very dangerous tripping hazard - we did report this to reception) Sink had a large massive crack through it, toilet seat didn't fit the profile of the loo. The landing area had a roof leak one had to walk through the falling water to gain access to the room? And even though we were residents of the hotel we weren't allowed to get a drink from the bar area of an evening as we hadn't booked a table in advance! Parking is pay per day.... but only 14 spaces available (first come first served). A very poor room which stained our experience of the stay in Canterbury. We have used this hotel 3 times before, so know they do have much better rooms (when we booked, these were the only options) than these. We did give feedback to the reception staff. I Will not be going back.
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Date of stay: May 2021
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Room Tip: don't book a cosy double unless you are a Hobbitt
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Response from Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury
Responded 1 week ago
Dear supertrooper137 - Thank you for the room, it is a cosy and guests generally book it for a one night stay. We have addressed the sink and it is being replaced. We do take every feedback very seriously and we are looking at other options for the bathroom, but we generally get positive about the room. We hope it does not deter you from returning in the future. Kind regards, Miles S
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GThomas94 wrote a review May 2021
10 contributions2 helpful votes
Well, it’s not often I come home from a hotel already looking to book my next stay… I booked a 1 night stay in a Superior room at the Falstaff as a present for my other half to celebrate our anniversary. After booking a competitive rate over the phone I requested a room with standalone bath and was certainly not disappointed with room 4! We arrived at 12pm with plenty of space in the car park, which we were buzzed in at by reception. Upon arrival we were given a car parking pass to display and it was explained the charge is £10 per day (absolute steal!) Our room was beautiful and full of character, with a lovely swan towel display and happy anniversary note on the bed 🥰 I had also paid for a whisky tasting experience for my other half, and the reception staff were more than happy to print out the gift voucher for me and display it in our room on arrival. The whisky (and gin for myself) tasting experience was brilliant, all helped along by the super knowledgeable Oliver who also whipped up a delicious cocktail based on my boyfriends favourite tastes. The breakfast the next day was delicious and poached eggs were perfection! I really cannot recommend this hotel enough, the staff, location, decor, drinks, breakfast, it was all amazing. Extra big thank you to George and Anna at reception for making our stay so special - you really are a credit to the hotel and we cannot wait to stay again!
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury
Responded 1 week ago
Dear GThomas94 - Thank you for the praise of the team, they all will be delighted, especially Oliver, Anna and Jorge (George). You should return and check out another luxury room, as no room is the same. Thank you and we hope to see you soon. Kind regards, Miles S
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PRICE RANGE
US$84 - US$165 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandKentCanterbury
NUMBER OF ROOMS
49
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