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The Black Horse Inn

And 12 11 Orchard Street, Canterbury CT2 8AP England
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Traveller (59)
Dining (2)
Bathroom (4)


#41 of 57 B&Bs / Inns in Canterbury
Caroline welcomes you to the Black Horse Inn Canterbury. We are a small friendly bed and breakfast located in the heart of Canterbury, Kent. We offer quality accommodation with en-suite facilities and serve yourself continental breakfast. We have a total of four rooms, all unique in their own way. All have en-suite power showers and tea and coffee making facilities.
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Property amenities
Paid public parking nearby
Street parking
Free High Speed Internet (WiFi)
Free breakfast
Board games / puzzles
Baggage storage
Bar / lounge
Special diet menus
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
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Room features
Flatscreen TV
Room types
Non-smoking rooms
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145Reviews0Q+A26Room tips
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Popular mentions
Oostende42 wrote a review 8 Jun
Newark-on-Trent, United Kingdom266 contributions161 helpful votes
The Black Horse is an old pub which has expanded into adjacent cottages in a smart side street a short walk from shops and bars. Contactless entry is a great idea. Inside the old bar is retained and is now the breakfast room with varnished floors and wood paneling and must have been a cosy pub in its day as the bar is still in situ and could be restored easily. We had room 1 which had french doors onto the courtyard garden with a fountain and seating. You can park outside payable at a meter but if your smart you can park in Queens drive at the top of the street for 4 hours until 5 pm and after all night for free. The host was very friendly. We asked for breakfast at 9.30 which was no problem. The Black Horse is in a great location , if you walk to the top of the street turn right for the main shops and bars or turn left for more traditional pubs. Overall it was very clean and we will return..
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Date of stay: May 2021
Room Tip: Room 1 had french doors useful on a hot day.
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Garry64 wrote a review 7 Jun
Penrith, United Kingdom13 contributions7 helpful votes
My wife and I booked the hotel only a couple of days prior to travelling. We had a long journey from Cumbria to Canterbury and arrived well before the anticipated time of arrival, however this wasn't a problem as the room was ready for us and we were shown immediately to our room. The hostess was very pleasant and during our stay very helpful with arranging taxis, suggesting things to do and places to eat. The room we stayed in (#9) led directly onto the garden which was very quiet and peaceful. The room is fairly basic, but has all you need for a short break and the beds are very comfortable. During our 3 night stay the staff never entered our room to change towels, empty bins etc. We presume this was due to covid restrictions, however we were able to replenish toilet rolls and toiletries by asking which was of little inconvenience. The breakfast was basic but adequate to our requirements, but I suspect more fussy eaters may have issues. The decor and furnishings could benefit from updating, but everything was clean and well presented so no real issues. There is no on street parking, but there is a secure multi story car park nearby which is reasonably priced. Would we stay at The Black Horse Inn again??? Yes we would. It is well situated for a good selection of excellent restaurants, a short walk from the town centre and the staff are very helpful. Thank you for a wonderful stay.
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Date of stay: June 2021Trip type: Travelled as a couple
Shaun J wrote a review 4 Jun
London, United Kingdom5 contributions
MOTH INFESTED ROOM! To say that staying here was a nightmare is an understatement! An incompetent rude manager, an owner that doesn’t care about guests and a room infested with moths, made sure that this was a trip certainly not to forget! £220 for 2 nights and the worse night’s sleep I’ve had in a long time! After reporting the moth problem when we first checked in to the manager Jenka, we showed her the moths all over the ceiling and walls and were met with no empathy as she made it seem like it was our fault by saying “we have never had this before” and “what do you want me to do about it?!”. She didn’t seem to think that sleeping in an insect infested room was an issue and assumed hoovering up a few of them on the walls would do the trick. Nevertheless, we agreed to leave the issue with Jenka, whilst we went to explore Cantebury and was promised that she would call us later in the afternoon with a solution. The afternoon came and went, but there was no call from Jenka, so we decided to call Jenka and arrange to meet here at the hotel, as no-one mans the reception at any time. As we all know (apart from Jenka it seemed), moths come out of the cracks at night and when we got back to the room that evening, we were horrified to see them all over the bed; couch; rug; wall and ceiling, despite Jenka saying she had hoovered them up and sprayed some spray! Having witnessed Jenka’s unempathetic response when we initially reported problem, we knew she would brush it off the next morning, so took 3 videos of the hundreds of moths around the room. The next day as anticipated Jenka brushed off the problem and seemed scared to report it to the owner. Again she said leave it with her and she would see if she could move us to a different room after speaking with the owner. Another day passed and no call from Jenka, so we called her again in the evening and although the issue was slightly better, we still had to kill over 20 moths before we got in bed! The following morning was check out day and as Jenka was busy cooking breakfast we arranged to meet with her in the afternoon. This is when she decided to act very unprofessionally and address the complaint in front of an audience of 3 guests! She also smirked in my face when I was re-explaining the issue, as she seemed to have forgotten what we had discussed! Now that we had checked out, apparently we were no longer her problem and Jenka was no claiming that she had no power and the owner would need time to investigate the issue further, despite immediately checking someone else into the room we had stayed in! A week later the owner did acknowledge my complaint in a strongly worded email that was less than complimentary about us, no apology and no gesture of good will! This was not the only issue either, here are some of the other issues that seem very small now in comparison to the moth infestation: • No wifi in the room – several other guests complaining about this in the breakfast / communal area also as well as no hot water for a shower. • Moldy shower head • None covid safe breakfast (communal self serve cereals and drinks). • No one available on arrival and code for the self-serve door didn’t work. • No one ever available on reception; have to call and then Jenka turns up out of breath 10 mins later • Dirty, worn rooms that don’t appear to have been cleaned properly in a while found a stranger’s nail clippers underneath the couch cushion along with lots of moths crawling around.
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Date of stay: May 2021
kiwikoala wrote a review Oct 2020
London, United Kingdom65 contributions6 helpful votes
We had a reasonably good stay in the Black Horse. The room was clean and well equipped with good hot water in the bathroom and the building itself is well located for the Canterbury West train station. The only issue was we were not informed prior to arrival that breakfast was no longer being included in the price despite the booking definitely saying "breakfast included" and the receipt also saying this. Apparently this was "due to Covid" and "the website needs updating" (we booked directly on their own site). It was offered as an extra once we arrived and we declined. At the time it just seemed like an annoyance but if you think about it it's plain false advertising as if the breakfast (which was advertised) is not included then you're not operating a Bed & Breakfast but the equivalent of a hotel. We picked this place because it was a B&B with a good location but as the room wasn't massive had we known the breakfast was extra we may have been more likely to do a bit more searching and find a hotel with a bigger room. Having said that we did get early check in as we got our arrival time wrong and all the members of staff we had contact with were nice.
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Date of stay: October 2020
Sleep Quality
Room Tip: Room 1 is not huge but is very quiet and has french doors that open to the garden.
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JuliePapworth wrote a review Oct 2020
London, United Kingdom306 contributions46 helpful votes
We stayed here at the end of August for a last minute break before going back to school and it was just lovely. Canterbury is such a beautiful city to explore and the location of the Black Horse is nicely tucked away down a quiet road yet just a few minutes walk to the busy and bustling centre and there’s a beautiful park nearby with gorgeous countryside walks and views. Yolanda was an incredibly helpful host, friendly and very welcoming. She even went out especially and got vegan milk and butter for my breakfast, which was tasty and set us up for the day as there’s plenty of choice. There were good COVID guidelines in place and we felt safe staying here. There’s a beautiful well kept garden which the guests can use and we had a lovely quiet room overlooking it, we also had a fridge which was a bonus! The accommodation was very comfortable and clean and we really enjoyed our time exploring Canterbury and the coastal areas of Kent. Our only negative about staying here was the parking charges but don’t be put off by it! We found some free parking bays just down the road in Queens Avenue and the residential roads are free after a certain time in the afternoon. It’s certainly good value for money accommodation and an ideal location, I’m happy to recommend!
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Date of stay: August 2020Trip type: Travelled as a couple
US$77 - US$150 (Based on Average Rates for a Standard Room)
United KingdomEnglandKentCanterbury
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Frequently Asked Questions about The Black Horse Inn
Which popular attractions are close to The Black Horse Inn?
Nearby attractions include Escape In The Towers (0.3 km), Westgate Gardens (0.3 km), and The Kent Museum of Freemasonry (0.3 km).
What are some of the property amenities at The Black Horse Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at The Black Horse Inn?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at The Black Horse Inn?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to The Black Horse Inn?
Conveniently located restaurants include The Lady Luck, The Refectory Kitchen, and Cafe des Amis.
Is The Black Horse Inn located near the city centre?
Yes, it is 0.7 km away from the centre of Canterbury.
Are there any historical sites close to The Black Horse Inn?
Many travellers enjoy visiting Greyfriars Chapel and Franciscan Gardens (0.6 km), St. Augustine's Abbey (1.2 km), and Eastbridge Hospital (0.6 km).