The Victoria Hotel
59 London Road, Canterbury CT2 8JY England
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About
#8 of 15 hotels in Canterbury
Location
Cleanliness
Service
Value
Travellers' Choice
See why so many travellers make The Victoria Hotel their hotel of choice when visiting Canterbury. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Nearby landmarks such as Westgate Towers Museum & Viewpoint (0.6 mi) and Eastbridge Hospital (0.7 mi) make The Victoria Hotel a great place to stay when visiting Canterbury.
Free wifi is offered to guests, and rooms at The Victoria Hotel offer a flat screen TV, an additional bathroom, and a desk.
During your stay, take advantage of some of the amenities offered, including 24 hour front desk, outdoor furniture, and newspaper. Guests of The Victoria Hotel are also welcome to enjoy an on-site restaurant. For travellers arriving by car, free parking is available.
When you’re feeling hungry, be sure to check out Lanna Thai, Bangkok House, and A Taste of Thailand, which are some Thai restaurants that are popular with locals and out-of-towners alike.
Plus, during your trip, don't forget to check out an ancient ruins, such as St. Augustine's Abbey.
At The Victoria Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Canterbury.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Baggage storage
Newspaper
24-hour front desk
Ironing service
Wifi
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Non-smoking hotel
Outdoor furniture
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Room features
Desk
Telephone
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Location
57Somewhat walkable
Grade: 57 out of 100
37Restaurantswithin 1 km
37Attractionswithin 1 km
Contact
59 London Road, Canterbury CT2 8JY England
Getting there
Car HireSee all Canterbury car hire
635Reviews5Q+A92Room tips
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Beautiful full-service hotel! The room was clean and very comfortable. The Staff was exceptional! The restaurant within the hotel "The Carvary" had excellent food and excellent service. We will stay here again on our next trip to Canterbury!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had made a telepone booking for a table for 2 at 1pm in the restuarant for Mother's Day. When we arrived at 12:50pm we saw that there was a set menu for the occasion but our intention was to have the carvery. The moment I spoke to the waitress at the entrance, the whole experience went on to be overshadowed by her attitude. I gave my details and was snapped at that it couldn't possibly be the case that I'd booked for 1pm as the day's sittings were at noon or 2pm. When my reaction was of surprise, she looked at her bookings sheet and confirmed that there was no booking in my name. Confused, embarrassed and disappointed I once again asserted that I had indeed booked for 1pm on 19th March. My poor mum was standing there as we had this awkward conversation (which I've abridged here.) At this point she picked up the bookings sheet and said 'I shouldn't show you this but look!'. I said that she didn't need to show me as she had made it quite clear. At this point my mum asked me if at least I had evidence of calling them to make the booking. I scrolled through my call log and found the call I had made on 9th February. There was only one reason I would have phoned and that was to make a booking. Although this couldn't prove what I had asked for, it was obvious that that would have been the purpose of my call. There then followed some conversation between me, the original waitress, my mum and another waitress who was trying to come up with a solution as opposed to her colleague who was hostile and confrontational. Unfortunately the reasonable waitress was spoken over by original one who finally offered us a table that we would need to leave by 2pm. Given it was now around 1.05pm I expressed concern that we would have enough time to enjoy our meal; if we'd wanted fast food we would have gone to McDonalds. I consulted my mum who looked uncomfortable yet said we should stay as it was unlikely we'd find anywhere else. In the background, the waitress was still talking and denying my booking. At this point I turned and said to her 'I don't think I can stay. You're very rude'. This made no impact however my mum interjected with the suggestion we could eat in the bar. Unbelievably this was met with approval and we took our seats at a table. The rude waitress took our intial order ( we had to have the set 2 or 3 three courses which happily did include the carvery option) but we were attended to for the rest of the meal by other staff who were polite and friendly. There are no complaints about the meal itself. Having had the manager voluntarily pointed out by another waitress, my mother approached him before we settled our higher than originally anticipated bill. His response to say the very least was disinterest. At best it was obvious that he didn't believe that the booking had been made and then he acquiesced that it may have been written down for the wrong date. He said, by way of resolving our complaint he would 'talk to her'. We paid our bill and, as we left, he said he wanted to 'apologise again' (he hadn't apologised at first!) and reiterated he would talk to her however his tone and smile indicated that his sentiments weren't genuine. Given that it was meal for a special occasion which had been tainted by this error, I don't think it would have been unreasonable for the drinks (sparkling water and Pepsi) to have been on the house as a gesture of good will - but no. The service given by that member of staff who, apparently is in a supervisary role, and the manager fell short of the customer service I would expect and it is unlikely we will visit again which is a shame as we have always had a good experience over the years.…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Quaint and Cozy! Our room was very clean and comfortable. Bathroom is beautifully updated. The staff were friendly and professional. The Carvery Restaurant within the hotel serves great food with exceptional service. We plan to stay here next time we visit.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We went here for a meal for my sons birthday and my daughter and I had the carvery and when we went to get it the chef said that the turkey was dry and it was also the vegetables looked like they had been sitting there for quite a while, they need to replenish the carvery a bit more so it looks appetising . We paid a lot of money for the meal only to be left disappointed.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our stay was perfect. The room was spacious, sound proof and clean. The staff are very helpful and friendly. Breakfast really nice and good value for money. Wifi great. Good location to walk into the city. It was a bonus to have parking so close to the city. We will definately be back on our next visit to Canterbury. Thank you Victoria Hotel.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It’s hard to find anything negative to say about The Victoria Hotel. All the staff are welcoming, friendly, interested in their guests, and super-efficient. Our room was well-furnished and immaculate, breakfast was particularly good - both cooked and Continental - and the restaurant meals were well-presented with a good choice. The hotel is an easy 15-minute walk to the city centre and less than a 10-minute drive to the University. Terrific value for money, with plenty of free parking. Highly recommended.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Excellent friendly staff with easy registration. our room comfortable and clean. Restaurant had a good menu. Location could not have been better with a 10 minute flat walk into the city centre. Will definitely be returning
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Room very spacious. Bed comfortable, Shower powerful. Clean. All staff very friendly and efficient. The breakfast is excellent - an extensive buffet for the cold items and cooked-to- order hot items. Nice bar on site. Quiet, despite location on a main road as the rooms are all at the back. There is car parking but we travelled by train - 15 minute walk from Canterbury West station. Back route into town only takes about 10 minutes on foot to the West Gate, so it is a really good hotel for the money. There is a restaurant on site, but we didn't use it so can't comment. Menu looked good.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
Room Tip: I suspect all rooms are quiet, as at the back of the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
AVOID at all costs. I had to sleep in my coat, hat and jumper- there was no heating all night despite it being -2 outside. This was made worse by the fact I asked for reassurances at check-in that there would be heating and, when I was feeling & requested something for my room, was told there was nothing they could do by the night porter. Absolutely horrific experience- the way they've dealt with it afterwards has been appalling too!!
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My family and I were on a south of london short trip . The staff of this hotel in particular Angela , Carly and Eljay were very helpful in the frontline.. the house keeping staff ,I must say were quite proactive and sensitive… they placed a whiskey glass next to my bottle in the room without me asking for one ; while cleaning the room. 👍 The room was cleaned well too. The only issue we had as vegetarians, the choice was limited .
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$77 - US$102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
victoria hotel canterbury
LOCATION
United KingdomEnglandKentCanterbury
NUMBER OF ROOMS
34
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Claim Your ListingTHE VICTORIA HOTEL: UPDATED 2023 Reviews, Price Comparison and 137 Photos (Canterbury, Kent) - Tripadvisor
Frequently Asked Questions about The Victoria Hotel
Which popular attractions are close to The Victoria Hotel?
Nearby attractions include Escape In The Towers (0.9 km), Escape Kent (1.0 km), and Houdini's Magic Bar (1.1 km).
What are some of the property amenities at The Victoria Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Victoria Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
What are some restaurants close to The Victoria Hotel?
Conveniently located restaurants include Notorious BRG Canterbury, The Monument, and The Refectory Kitchen.
Are there any historical sites close to The Victoria Hotel?
Many travellers enjoy visiting Eastbridge Hospital (1.1 km), St. Augustine's Abbey (1.8 km), and Westgate Towers Museum & Viewpoint (0.9 km).
Is The Victoria Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.