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Smart and Simple Hotel

229 reviews
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Traveller (53)
Room & Suite (236)
Dining (55)
Overview
  • Excellent23%
  • Very good32%
  • Average25%
  • Poor11%
  • Terrible9%
Travellers talk about
“clean room”(8 reviews)
“large shower”(3 reviews)
“budget hotel”(3 reviews)
Free Wifi
Non-Smoking Rooms
Restaurant
Room Service
Bar/Lounge
Multilingual Staff
Wheelchair Access
3.5 Star Hotel
All hotel details
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Reviews (229)Write a Review
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1 - 5 of 217 reviews
Reviewed 1 week ago

Review same as The Tunbridge Wells Retreat. We have never been to such an awful Hotel, Dirty mouldy damp, staff could not care less about your stay. Just told us to ask for compensation as that's what they do.

1  Thank Happyjack52
Reviewed 11 November 2017

The place was dirty, the carpets stained, the room damp, noisy and uncomfortable, the food disappointing, the wifi a joke and the parking non-existent. But the worse thing? Simon Colbran, the owner's total disregard and contempt for his guests. Our complaints/photos elicited just more contempt....More

4  Thank scott d
Reviewed 16 August 2017 via mobile

I've stayed here twice in the last month, once in July and once this month, out of convenience rather than choice. Reasonably priced hotel but oh my god is it hot! Feels like the heating is on permanently, so you have to open the windows...More

1  Thank SJMACD
Reviewed 30 July 2017 via mobile

We stayed 2 nights and hardly slept a wink. Dirty showers. Shower head kept falling down. Couldn't walk into our room as the door opened directly on to bed, paint coming off the walls, the most uncomfortable bed I have ever slept on, no room...More

2  Thank bluebellbonnie
Reviewed 3 June 2017 via mobile

My friends and I stayed here for one night, and even from the outset as soon as we got there the staff were rude, the night porter was even worse, he shouldn't be employed there. Our whole evening was ruined because we were so bothered...More

3  Thank Hannah H
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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$65 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$65 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (53)
Room & Suite (236)
Dining (55)
Pool & Beach (9)
Amenities (87)
Questions & Answers
Ask a question
Sandrawhy60
1 October 2016|
Answer
Response from Alex C | Reviewed this property |
They do but only have 2 spaces. There is a multi story car park round the corner that isn't that expensive.
0
Votes
MRRoy75
1 August 2015|
Answer
Response from Rebecca H | Property representative |
HI MRRoy We work closely with a local taxi firm (express cars) who we highly recommend, the normal rate would be between £40-50, a member of our team will be more than happy to arrange this for you. Alternatively we are a... More
0
Votes
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12
Room Tips
"We had room 26 on the second floor (there is a lift). Room overlooked the common and a busyish road but we..."
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"Room two was large, faced the front and ground level (I think room one was similar)"
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"Not sure what to say as our room was pretty grim"
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"Choose a different hotel"
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