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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsspiral staircaseb broof terracelow beamsbreakfast roomwarmest of welcomescoffee machinebreakfast is servedhome from homepacked luncha lovely place to staylittle touchesfeel very welcomeperfect staylong walkgreat weekendfull english
It was unfortunate that hot water and heating were lost at the beginning of the Easter bank holiday as Engineers weren't working for the extent of our stay. The alternative options given for showers didn't suit us. Staff were polite and apologised for the inconvenience...More
We arrived late, about 4.30pm in Grasmere and needed a drink. With many cafes already closed, we popped into Brew and were pleased to see so many beautiful cakes still available.
The place was packed with many customers still entering after us. We ordered two...More
Thank Bronte_Sister
Response from theharwoodgrasmere, Owner at Heidi's Grasmere LodgeResponded 18 February 2018
Thank you for your lovely review. The team and I look forward to welcoming you back x
Not been to Heidi's for a while so just returned from a 2 night visit & certainly wasn't disappointed. Stayed in room 4 again, our favourite. Clean, comfortable & cosy!
Breakfast- most enjoyable.
Love every minute at this place. Have tried other places, but you...More
Thank tracey p
Response from theharwoodgrasmere, Owner at Heidi's Grasmere LodgeResponded 18 February 2018
Thanks so much for your wonderful comments. We love having you both come to stay with us. It's like welcoming friends back. Dont leave it so long next time! x
Our first time staying at Heidi's. Looking at internal photos, this place looks amazing. However, in reality the outside decor lets the establishment down - old, cracking and peeling paintwork, especially at the side entrance to the B&B.
The bed rooms have been updated in...More
Thank Lorraine A
Response from HeidiGrasmere, Owner at Heidi's Grasmere LodgeResponded 31 December 2017
Hi Lorraine, I'm so sorry to read that the Lodge was not to your liking. We have external works commencing early in the New Year and a 'freshen up' also planned. I would like to wish you a Happy New Year and hope that you...More
This is the fifth time I have visited here and every time I leave smiling saying "this is my favourite cafe".
I have seen lots of staff and have always found them polite, (good recruiting Heidi, assuming Heidi exists and is not just the name...More
Thank RobMessenger1
Response from HeidiGrasmere, Manager at Heidi's Grasmere LodgeResponded 31 December 2017
Hi RobMessenger1 - yes I really do exist!!! Many thanks for your great comments and I'm delighted you keep coming back to us. Happy New Year! x
