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North Lakes Hotel & Spa

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North Lakes Hotel & Spa
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934 Reviews from our TripAdvisor Community

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Showing 929: English reviews
London, United Kingdom
Reviewed 3 weeks ago

Conveniently situated just off the M6. When we arrived I was slightly worried. It certainly didn't look welcoming. It's a drab building painted an awful blue colour with a dreadful entrance. Fortunately inside things improved no end. Although the decor is not to my taste (faux log cabin) the staff were all very attentive and the rooms were lovely. Very...

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Helpful?
Thank Vicki B
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

And we look forward to welcoming you back. Thanks for taking the time to post a review. Kind regards

Appleby, United Kingdom
Reviewed 3 weeks ago

Absolutely brilliant from the comfortable suite to the jacuzzi and pool to the amazing food in the restaurant and outstanding service from the staff. Well done! Nothing was too much trouble for staff. We were so well looked after.

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Helpful?
Thank cazla2015
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thank you so much for the lovely comments, we try! Hope to welcome you back soon. Kind regards

Northwich, United Kingdom
Reviewed 4 weeks ago

We have been here many times before and the food has been good but last night the food was terrible....pate with bread that was as solid as a flag stone and a main course that was cold and bland...the chocolate pudding was good.....The drinks in the main bar were frightfully expensive - 2 pints of Thwaits and a large white...

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Helpful?
5Thank vodkasonu
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Very sorry to hear that you were not happy with your meal. It is very rare for us to receive adverse comments surrounding food quality. Please accept my sincere apologies, I do hope that you made us aware at the time, affording us the opportunity to try and put things right? Based on previous experience, I very much hope that...

Reviewed 4 weeks ago via mobile

Lovely Hotel and Spa, friendly staff. Beautiful rooms. Great extras, e.g. Coffee machine in room, bottle wine, fudge nom nom! 😋 Pool, jacuzzi and steam room lovely, very clean everywhere. Food was out of this world! Would highly recommend, great place to relax after a day at the Lakes! 😀

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Helpful?
Thank Scott D
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

What a glowing review, thank you. Glad you enjoyed it! Kind regards

Ripon, United Kingdom
Reviewed 4 weeks ago

We stayed here recently on a Saturday evening, the room was small with a lousy view of a roof! But it was clean & modern & comfy, especially the bed & the pillows. The Christmas decorations were up which made it look very festive in the lounge area. We had a lovely couple of hours in the pool area before...

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Helpful?
Thank Cathy D
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Glad we helped you relax, and thanks for taking the time to post a review. Kind regards

Reviewed 5 weeks ago via mobile

We had a night stop over with enough time to use most of the facilities. As a family of four with two younger children we all felt welcome.Nice sized pool,really high quality restaurant and some of the best customer service we have had in a hotel. Only down side were the rooms which whilst pleasant enough must be due for...

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Helpful?
1Thank Jeff E
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for the review, you will be pleased to note that our family rooms are next on the list for attention, due to start in March. Hopefully you'll notice a difference next time you visit. Kind regards

Reviewed 11 January 2017

Came for a new year's eve gala dinner twenty years ago and loved it, so when we got married thirteen years ago it was our first choice for a venue. We now stay here with our son who also loves it. Spa and leisure facilities are superb. Food great and rooms spotless and comfortable. Can't beat it!

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Helpful?
1Thank Helen E
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Glad we continue to deliver, and we look forward to your next visit. Kind regards

Penrith, United Kingdom
Reviewed 9 January 2017

We had lunch here for our mums 65th birthday treat, it was lovely from start to finish, we were very well looked after, the food was amazing, locally sourced, hot and very well presented, staff members could not be more friendly, the hotels public areas are clean, cosy and welcoming, log fires, comfy sofas, in a relaxing atmosphere. We have...

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Helpful?
Thank Catherine M
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thank you for your kind comments, glad we helped you celebrate in style. Hope to welcome you back soon. Kind regards

Manchester, United Kingdom
Reviewed 8 January 2017

Me and my family went away for the weekend, we enjoyed the pool, restaurant, spa, gym and breakfast all if which were of the highest standard. The evening meal at the restaurant, in particular, was outstanding! Had a lovely treatment at the spa and the check out time being 12pm made the trip even more worthwhile and make the weekend...

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Helpful?
Thank edenamy
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Many thanks and hope to see you again soon. Kind regards

Carluke
Reviewed 7 January 2017

Stayed overnight with family in 2 family rooms. The rooms are due for a refurb soon. The Staff at reception were very pleasant and helpful. The rooms were ideal and it was a lovely touch that they put cookies in the room with the boys names on them!!! They Boys also had robes and a drawing pack. The Staff in...

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Helpful?
Thank RoxyCarluke
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Pleased that you enjoyed the small details and hope to welcome you back in the not too distant future. Kind regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4 star resort hotel. ... more   less 

Additional Information about North Lakes Hotel & Spa

Address: Ullswater Road, Penrith CA11 8QT, England
Region: United Kingdom > England > Cumbria > Lake District > Eden District > Penrith
Price Range: $185 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — North Lakes Hotel & Spa 4*
Number of rooms: 84
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Also Known As:
North Lakes Hotel And Spa
North Lakes Penrith
North Lakes Hotel & Spa Penrith, Lake District, Cumbria
Hotel Style:
#3 Family Hotel in Penrith
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Questions & Answers

Here's what travellers have asked, with answers from North Lakes Hotel & Spa staff and other travellers.
11 questions
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Wolsingham, United Kingdom
London, United Kingdom

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Questions? Get answers from North Lakes Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“with it's location I can't imagine any room having a spectacular view, but don't be put off”
 of 5 bubbles joycebJ632UX, 17 Feb 2017 | Read review
“The suite is brilliant value with complimentary minibar”
 of 5 bubbles cazla2015, 29 Jan 2017 | Read review
“Arrive early and use facilities on the day of check in and utilise late checkout.”
 of 5 bubbles edenamy, 8 Jan 2017 | Read review
“If a couple, choose a family room for more space (worth the extra cost)”
 of 5 bubbles 922alimary, 23 Dec 2016 | Read review
“Not applicable, we only had lunch!”
 of 5 bubbles 849ericp, 22 Dec 2016 | Read review
5 of 5