Leonardo Hotel Liverpool
31 Keel Wharf, Liverpool L3 4FN England
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US$70
Free cancellation until 31/03/23
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US$70
Free cancellation until 01/04/23
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US$91
US$63
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About
#50 of 119 hotels in Liverpool
Location
Cleanliness
Service
Value
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Restaurant
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
Location
97Great for walkers
Grade: 97 out of 100
53Restaurantswithin 0.5 km
46Attractionswithin 0.5 km
Contact
31 Keel Wharf, Liverpool L3 4FN England
Getting there
Car HireSee all Liverpool car hire
4335Reviews81Q+A100Room tips
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Went for a conference across from the hotel. On arrival the systems has gone down and we were struggling to check in, we were offered a complimentary drink till they could find us a room, so went for food and came back later to get the drink when we finally got checked in. I had been given a wet room and due to a bad back asked if I could switch to a room with a bath. Advised they were full and nothing could be done. In the mean time my colleague checked in and found a dirty sock over her smoke alarm which she rang down to complain about. They came to remove the sock and offer a new room. (how?) Since this occurred I then checked my room fully, to make sure it had been cleaned properly. One of the pillows was marked so I moved to one side and didn't use. Tired by this point I just went to sleep. Next morning went down to breakfast and had the full English, luke warm but OK. Went to get a glass of apple juice and found some form of slug mark on the glass. At this point we gave up and went to conference. Definitely one I won't be staying at again. Our experience just gave the place a dirty feeling for the whole place. This was things we saw. What happens behind closed doors? …
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 3 days ago
Dear MzTitch, We're very grateful for your leaving a review and for choosing to stay with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the issues you encountered during check-in, and we are glad to hear that our staff tried to make it up to you with a complimentary drink. We take cleanliness very seriously and we apologize for the issues you found in your room and at breakfast. This is not up to our usual standards, and we will be taking steps to ensure that our housekeeping and restaurant staff are following proper procedures. I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer. Best regards, Manol Customer Experience Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for a weekend away in Liverpool. Easy and quick check in and free parking outside, if you can get a space, we did, so no extra cost. Our room had fab views over to the big wheel and across the Mersey. It was clean, maybe a bit tired but overall good. Bed was comfy and it was quiet, for such a central location. Everything within walking distance, right on Albert Dock, lots of restaurants around and reasonably priced for a city. Do try Rosa's Thai, excellent. Breakfast was standard, but reasonably priced and you could eat as much as you want, so £12 was good. Rooms has tea and coffee facilities. All in all, it was a good hotel, staff were polite and friendly, nice bar area. Would stay again. 👍
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Breakfast can be busy, but plenty of food available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 1 week ago
Good afternoon, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are happy to hear that you had a smooth check in and check out. We use the latest technologies on our hotels to ensure all of our guest have the quickest check in / check out possible. We must agree with you in regard to our location being perfect. Being just 2.2 miles away from Anfield makes it a perfect place for all the people who want to enjoy watching a match of football. We are sorry and surprised to hear that you found the room to be a bit tired, as we normally get good reviews in regard to it. However, I will share this feedback with our management team to check whether it’s possible to do some upgrades. It'd be brilliant if you could come back to a Jurys Inn or Leonardo’s Hotel soon and we can continue to show off our passion for excellent customer service! Kind regards, Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is lovely, I have stayed before when it was Jurys. Room clean and beds very comfortable. Couple of issues.. The lighting in the bedrooms is too dull, you really struggle to put makeup on or do your hair, lovely for ambience but rubbish for practicality. You cant use the bathroom as after a shower you cant use the mirror and with three women sharing a room it was hard work. The breakfast was average and cold, didnt enjoy that at all
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: There's lots of places near by to have breakfast and dine. Take a light of some sort if you want...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 3 weeks ago
Good morning, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We’re really glad to read that you found our dream beds comfortable, they are made of a very high quality and are adjustable to anyone’s body to ensure the best level of sleep. Thank you for the feedback in regard to the room lightening. I will share this feedback with our management team to check whether it’s possible to do some upgrades. Hope you can come back to a Jurys Inn or Leonardo hotel soon as we'd really love to welcome you back! Kind regards, Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best value hotel In liverpool for a treble room at time of booking. Breakfast good value, room large and clean. For the price and central location, right next to liverpool wheel, I can’t complain. Staff friendly and we were offered free coffee vouchers from the costa downstairs which was a nice touch. I would return.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 3 weeks ago
Good morning Moffsky, Thank you for your stay and for taking the time to leave a review. We really appreciate. We are happy to see that you liked our location. Being so close to Victoria Gallery & Museum, makes it a perfect place for all the people looking to visit it. We are also delighted that you enjoyed the treatment you received from our staff. Our staff is very experienced in the customer service industry and do their best to ensure all of our guest feel as comfortable as possible with our service. It'd be brilliant if you could come back to a Jurys Inn or Leonardo’s Hotel soon and we can continue to show off our passion for excellent customer service! Kind regards, Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On arrival reception a bit blunt and quick to move onto next guest, asked about parking and told down the road. The hotel itself is nice, the rooms are not too bad , a bit dimly lit maybe, air-con will only go as low as 19’c but was comfortable enough. Breakfast was nice, part of a groupon deal, but wouldn’t pay the £12.50 they charge. The big downside is parking, as we were using it as a base to see Liverpool we had to go in and out of the car park a few times which cost us about £46 for 2 nights there. The car park do cap the overnight price to £12 but it still adds up and would put me off staying there again.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: If you don’t drive it’s ideal. If you take a car then beware of car park charges
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 3 weeks ago
Good morning Martin, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are happy to hear that you enjoyed your stay. We must agree with you in regard to our rooms being amazing they are modern and are furnished by the highest quality of furniture available. We do apologise that we do not have any on-site parking. However, we do recommend Q-Park Liverpool One, Q-Park Hanover Street and Q-Park Queens Square. Hope you can come back to a Jurys Inn or Leonardo hotel soon as we'd really love to welcome you back! Kind regards, Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travelled by car with my family from Ireland to Liverpool in November.i got to hotel couldn’t find a carpark so I went to reception for help and was informed that the hotel does not have a car park but i could use the car park which was some distance away and an additional charge… as you can imagine I wasn’t happy especially after traveling so far. At checkin I wanted to pay for two rooms with cash and the receptionist refused to take cash which is ridiculous and I had to pay by card only…same applied in their restaurant and bar…all card only…. What if I hadn’t a card on me??? Cash is legal tender and people should have a choice to pay by cash or card. I didn’t see any stipulations or signs regarding card only payments anywhere at time of booking or in the hotel for that matter. I will not be staying at any Jurys Hotel after this.…
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: No private car park available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 3 weeks ago
Good morning Tracie, Thank you for your stay and for taking the time to leave a review. We really appreciate. We are sorry to hear that you are not happy with our cashless policy, we do try to make sure that this is communicated to all guests prior to arrival, by being cashless we are ensuring a safer working environment for our employees by not having to collect and store money on site, which always carry a safety risk. We do apologise that we do not have any on-site parking. However, we do recommend Q-Park Liverpool One, Q-Park Hanover Street and Q-Park Queens Square. I very much hope you'll be able to return to a Leonardo or Jurys Inn hotel soon and we'll be able to start to improve your journey as a customer. Kind regards, Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to begin! The room was like a crime scene. Not sure if it was blood or vomit all over the floor so asked to move rooms. Lady at reception was very apologetic and moved me to another room. The new room was shabby, lamp didnt work and there wasn't a main light, but no sign of bodily fluids so that was positive. There was no toilet roll in the bathroom - surely this is an essential? This was a recurring theme with the absence of toilet roll in the public toilets on the first floor -perhaps we were supposed to bring our own? The gent behind the bar was either intoxicated or under the influence of drugs. He told me there wasn't any pinot, then picked up a random bottle of wine and said that was all he had so i told him that was ok. I went up for another glass of wine and the same barman asked me for ID -I'm almost 40 and the years have not been kind-a bit unusual as he had already sold me a glass of wine. By good luck I happened to have my drivers license with me so things could proceed. He then asked me did I want pinot, to which I reminded him that he had told me a few minutes before that he didn't have any. He changed his mind and now had the pinot! Things were getting uneasy, his eyes were glazed over and he appeared very confused. The 2nd floor had drunken people howling and shouting until 4am so I got absolutely no sleep. Someone had spat chewing gum onto the floor in the lift- an early morning treat. The food was completely inedible with much of it absolutely laced with salt. I would say it was the filthiest hotel I've ever stayed in and the worst hotel experience I've ever had. If I could give it zero stars I would.…
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 3 weeks ago
Good morning Bambi, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. I am however very sorry to hear that some aspects of your stay did not meet your expectations. Please accept my sincerest apologies. Your concerns will be directed to the management team who'll look at making any possible improvements in our service, which truly is so important to us. Please can you email our customer care team with the full details of where and when you stayed and your booking details so that we can investigate, you can contact us by going to our hotel’s website, if you scroll to the bottom of the page, you will see a button to "Contact Us" there you will then see a section where you can click to “email us” I very much hope you'll be able to return to a Leonardo or Jurys Inn hotel soon and we'll be able to start to improve your journey as a customer. Kind regards, Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in the hotel for one night and was pretty satisfied for the amount of money we paid.The rooms were clean and in good condition and the beds extremely comfortable.We paid extra for breakfast which we both enjoyed.My only slight critical comment would be the lack of personality and customer service the reception staff seemed to have.No friendly chat or warm greetings when we arrived and no interest in our stay when we checked out.To me these are things that highlight the quality of a hotel and for that I've marked it down a star.Customer care should always be paramount.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Very near to lots of restaurants and bars
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 4 weeks ago
Good morning Sausage, Many thanks for staying recently and thank you for taking the time to leave a review. We’re really glad to read that you found our dream beds comfortable, they are made of a very high quality and are adjustable to anyone’s body to ensure the best level of sleep. We will pass on your feedback about how your interaction with the staff was perceived because excellent service is our greatest priority and if any further training is found to be required, we will ensure that it takes place. Hope you can come back to a Jurys Inn or Leonardo hotel soon as we'd really love to welcome you back! Kind words Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really lovely stay at Leonardo. It was lovely and clean and did the job. Only downside was it was quite noisy. We could hear pretty much the room next door’s conversations but this isn’t the fault of the hotel. We really enjoyed our stay!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 4 weeks ago
Good morning Phoevbe, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are happy to hear that you found our hotel to be clean. We try our best to ensure all of our guest enjoy the cleanest environment possible. We are sorry to hear that you had noisy guests nearby. We do expect that our guests will show respect to other guests during their stays, however when this is not possible we do try our best to control the situation. Once reported, we will attempt to speak with the customers causing the complaint in the hope that they will listen and be quieter. It'd be brilliant if you could come back to a Jurys Inn or Leonardo’s Hotel soon and we can continue to show off our passion for excellent customer service! Kind words Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here a few years ago and it was very comfortable however the standards have slipped dramatically. The rooms are small for the high price they are charging, lots of stains on carpets throughout. The breakfast is poor and over priced. We won't be returning again
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Liverpool
Responded 15 Feb 2023
Good morning Aok9000, Thanks so much for staying at Leonardo Hotel Liverpool and taking the time to leave us a review. We are sorry to hear that we weren’t up to our usual standards, of which you are used to experiencing in the past at our hotel. However, I will share this feedback with our management team as I know they will ensure a follow-up action. We’d truly love it if you had the chance to reconsider your choice not to return to a Jurys Inn or Leonardo so we can improve your impressions. Kind regards, Emanuel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$73 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jurys hotel liverpool
FORMERLY KNOWN AS
Jurys Inn Liverpool
LOCATION
United KingdomEnglandMerseysideLiverpool
NUMBER OF ROOMS
310
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Frequently Asked Questions about Leonardo Hotel Liverpool
Which popular attractions are close to Leonardo Hotel Liverpool?
Nearby attractions include Royal Albert Dock Liverpool (0.4 km), Escape Hunt Liverpool (0.2 km), and FunnyBoyz Liverpool (0.4 km).
What are some of the property amenities at Leonardo Hotel Liverpool?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a business centre.
What food & drink options are available at Leonardo Hotel Liverpool?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Leonardo Hotel Liverpool?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Leonardo Hotel Liverpool?
Conveniently located restaurants include Rudy's Albert Dock, The Floating Grace, and Miller and Carter Albert Dock.
Are any cleaning services offered at Leonardo Hotel Liverpool?
Yes, dry cleaning and laundry service are offered to guests.
Does Leonardo Hotel Liverpool offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Leonardo Hotel Liverpool?
Many travellers enjoy visiting The Cavern Club (0.9 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.2 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (1.0 km).
Does Leonardo Hotel Liverpool have any great views?
Yes, guests often enjoy the harbour view available here.
Is Leonardo Hotel Liverpool accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.