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Novotel Liverpool

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Certificate of Excellence
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Novotel Liverpool
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2,223 Reviews from our TripAdvisor Community

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Showing 1,973: English reviews
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Birmingham, United Kingdom
Reviewed yesterday NEWvia mobile

This is the second time staying here and the stay was excellent. The warm and friendly check in by Jade made a fantastic start to my second stay. The room was lovely and being accor loyalty card holder an upgrade was offered. 👍👍

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Helpful?
Thank BMJ1970
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

I chose this hotel to be near to Liverpool One and the Albert Dock and it didn't disappoint. Also close to a great selection of restaurants, although the hotel's own Ropewalks restaurant exceeded my expectations in terms of ambience and the quality of food. I didn't find the metal dining chairs very comfortable so I moved to an upholstered seat....

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Helpful?
Thank seventiesgirl500
About Hotel's Favourite Review
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear seventiesgirl500, Thank you kindly for your wonderful review of us at Novotel Liverpool. I was delighted to see that we met all your expectations on your recent stay with us. We love nothing more than to see our guests having a wonderful experience and from the looks of it you did. I would love to welcome you back to...

Bristol, United Kingdom
Reviewed 3 days ago NEW

Wish we could have stayed longer. Great location, car park adjacent where you get a good discount. All attractions within walking distance. Friendly staff, gorgeous breakfast and lovely dinners and a nice swimming pool. Will return. Myself, my mother and two children could not fault a thing.

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Helpful?
Thank RosebudRem
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear RosebudRem, What a wonderful review of us at Novotel Liverpool, It is great to see your positive feedback in relation to your recent stay with us. We work really hard in providing the best possible service for each of our guests, from this review I think we did just that. I have passed your feedback round to all departments...

Sheffield, United Kingdom
Reviewed 5 days ago NEWvia mobile

We have just returned from a two night break at Novotel, Liverpool. The hotel was clean, friendly and located in a very vibrant area of the city. It was a short walk to the Albert Docks and other city centre attractions. It was also very near to a wide range of restaurants and shops. It was a short walk away...

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Helpful?
Thank sarah S
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear sarah S, Thank you for your recent review of us at Novotel Liverpool. I was pleased you and your family had a great stay. Our pool and kids entertainment are great for the kids to give the parents a release and relax whilst being our guests. We do have available vegetarian sausages upon request, I do hope that you...

Monmouthshire, United Kingdom
Reviewed 5 days ago NEWvia mobile

We stayed for 3 nights and left well rested and happy. Our room on the 11th floor was a good size with an excellent shower. Breakfast was excellent, as was the bar/restaurant. My wife and daughter loved their swim in the pool every day. The location of the Novotel really cannot be beaten; close to bars, restaurants, sights and shopping....

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Helpful?
Thank nsewalessa
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear nsewalessa, WOW!!! what a great review from your recent stay in Liverpool. I was delighted you had a wonderful experience on your recent stay. I have passed all your feedback on to the relevant departments looking after you and your family. I do hope to welcome you all back to us in the not to distant future, and thank...

London, United Kingdom
Reviewed 6 days ago NEW

Stayed here for just one night as found the location was perfect! Right next to all the shops in Liverpool One and all the restaurants. The room itself was lovely, nice shower and amenities, bed was nice and comfy. Can't comment on the breakfast or room service because we didn't have any but I would definitely stay here again for...

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Helpful?
Thank Jade A
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear Jade A, Thank you for taking the time to review us at Novotel Liverpool. I was delighted that you had an overall great experience with us on your recent stay. I have shared your feedback with all departments in the hotel and I have congratulated there hard work and efforts in demonstrating wonderful customer service to you whilst in...

London, United Kingdom
Reviewed 6 days ago NEW

We booked a standard room on Level 10 which had a nice view out to the sea and across the rooftops, unfortunately the air con didn't work (the room was rather warm) and the bed was very firm, we spoke to the reception manager who very quickly and professionally rectified the situation and we had a very enjoyable stay. The...

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Helpful?
Thank Gabrielle F
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear Gabrielle F, Thank you for your fantastic review of us at Novotel Liverpool. I was thrilled you had an overall great stay with us. I was delighted that we seen to your issue straight away and you found my self to be professional and efficient. I have passed your feedback to all the teams in the hotel, and like...

Mouans-Sartoux
Reviewed 1 week ago NEW

Room was clean, bathroom too. View outside was on an inside court giving on another building (so not great). Did the job for what was required of my stay. Price was 90 GBP per night which is fair (was a discount though).

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Helpful?
Thank gregounech
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear gregounech, Thank you for your recent review of us at Novotel Liverpool, I was happy that you found our services to be of a standard you expected. I have passed your feedback on to all the teams here at the hotel and they are massively appreciative of your feedback. I would like to welcome you back to us at...

Cumbria
Reviewed 1 week ago NEW

Great vibe at this hotel, which is a really convenient location for Liverpool One and the docks. Lovely bar area and comfortable rooms. Friendly and courteous staff. However, they have a security system for using the lift, which would be fine if it worked, but as many of us found out....it is hugely erratic. So you swipe your key card...

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Helpful?
Thank jayemcumbria
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear jayemcumbria, Thank you for your candid review of us at Novotel Liverpool. I am sincerely sorry that we have not met your needs during your stay. We do like to go above and beyond for all of our guest what ever the situation maybe, I was hoever a little concerned that diring your time with us you never requested...

Oslo, Norway
Reviewed 1 week ago

Situated right in Liverpool One, perfect for shopping, convenient for dining venues and the sights, sounds & culture. Novotel is a friendly happy place to stay, helpful reception, comfortable rooms with nice amenities. Breakfast buffet was very good, nice choice of food & drinks. Swimming pool located on the lower floor. A very pleasant stay.

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Helpful?
Thank LUXESHOPPER
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Good Morning LUXESHOPPER, Thank you for your detailed review at Novotel Liverpool, I was delighted to see you had a wonderful experience on your recent stay. We have a flare for giving our guests what they need at any given time. Our standard of service is second to none and I am very proud of our hotel and our teams...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ropewalks Food And Drink Lounge
Ropewalks Food And Drink Lounge
Cuisines: International, British, American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room

Additional Information about Novotel Liverpool

Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: $130 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool
Hotel Style:
#4 Green Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Liverpool staff and other travellers.
30 questions
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Questions? Get answers from Novotel Liverpool staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are nice views on 10th floor, the executive rooms lower down don't have a nice view and are very dark”
700gabriellef, 19 Apr 2017 | Read review
“Room with a view.”
LUXESHOPPER, 17 Apr 2017 | Read review
“Parking for hotel right next door to hotel called Qpark”
Delboy1964, 17 Apr 2017 | Read review
“Request a higher floor as there are large building around”
  • View from below could be poor
  • Can see the wheel from here
  • Can see the liver birds
blackpoolcouple, 13 Apr 2017 | Read review
“Ask for a twin beds if you're not a couple.”
74s_munds, 11 Apr 2017 | Read review
5 of 5