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Hilton Liverpool City Centre

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Hilton Liverpool City Centre
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2,527 Reviews from our TripAdvisor Community

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Showing 2,463: English reviews
Reviewed yesterday NEW

I was there recently for a conference. In brief, I'm vegan, and there was literally NOTHING on the restaurant or bar menu which I could eat. Similarly there was relatively little on the breakfast menu. The kitchen staff were amazing in that they did make up some extra food. But, some (not all) of the staff around were not so...

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Thank Jay M
Belfast, United Kingdom
Reviewed yesterday NEWvia mobile

Had another fantastic two night stay in the Hilton at Liverpool One. The rooms are extremely comfortable and you couldn't ask for a better central location; right beside the shops and only 5 minutes walk to great restaurants & bars on Castle Street. A special thanks to Kat on reception who gave us the same room where we got engaged...

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1Thank cherry1986462
Kingston-upon-Hull, United Kingdom
Reviewed 3 days ago NEW

A great hotel in an excellent location with friendly welcoming staff. Lovely spacious rooms with very comfy beds. Lovely dining area, very attentive waiting staff and good food. Overall a great experience, can't wait to stay again!

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 569val
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear 569val, Thank you for visiting the Hilton Liverpool City Centre and giving us a positive review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel from check in to checkout, our staff certainly accompany that friendly Liverpool charm. I look forward to circulating your positive feedback to all...

Reviewed 6 days ago NEWvia mobile

Stayed here for a conference meeting for 4 days and everything was great. The rooms are impecable, breakfast varied and tasty, and the hotel itself is greatly prepared to successfully host an event like this. Would totally recommend it

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1Thank Lucia C
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Lucia C, Thank your for your positive feedback about your recent experience, particularly our conference set up. I am delighted that you had an enjoyable stay and would recommend us to others. We certainly look forward to welcoming you back in the very near future. Kind Regards, Marcus Magee, General Manager

Holyhead, United Kingdom
Reviewed 6 days ago NEWvia mobile

Me & my partner stayed here to celebrate both of our birthdays together. Staff are very welcoming, lovely and are really helpful when asking for any advice. Room was lovely, we had a view of the gardens. Everything was super clean. We also had breakfast the next morning which was of good quality! Could not fault anything, had a really...

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2Thank CatrinAnnJones
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear CatrinAnnJones, Thank you for taking the time to write a glowing review about you recent stay. It was certainly our pleasure to do our little bit to ensure your birthday was a memorable one. I am delighted that you enjoyed every aspect of the hotel, and that we exceeded all expectations. We certainly look forward to welcoming you back...

Chester, United Kingdom
Reviewed 6 days ago NEWvia mobile

I have stayed here before as it's so convenient for the Echo and Liverpool one.... my only complaint in the past was unfriendly staff. Well there has been a complete change on that score,especially reception staff so helpful.Refreshing. A friend had an issue with her air conditioning and within 10 minutes a smiling young DIY man was at the door...

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Thank Anwen62
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Anwen62, Dear garethbaker176, Firstly Thank you for giving us the opportunity to improve upon your last experience, we are continuously improving our standards and i am delighted that on this occasion we exceeded your expectations in all areas. I take great pride in reading your glowing comments about all the friendly staff you encountered, and that you found the...

Worcester, England, United Kingdom
Reviewed 6 days ago NEWvia mobile

I stayed at this hotel between Christmas and new year on a short break with my wife. The hotel was very clean & comfortable, with friendly staff. Breakfast was buffet style and excellent. Parking was very easy with a discounted rate available. The hotel is conveniently located in Liverpool one, and a short stroll to the docks and the very...

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Thank Steve D
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Steve D, Thank you for visiting the Hilton Liverpool City Centre and taking the time to give us positive review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and it's nearby attractions, i must agree it is a perfect central location. We certainly look forward to welcoming...

Manchester, United Kingdom
Reviewed 6 days ago NEWvia mobile

Once again Hilton have looked after us. Just had a fantastic evening away for my birthday in one of the suites at this hotel. The bedroom was huge with floor to ceiling picture windows. Separate lounge area and a fabulous bathroom with a huge bath. The staff were helpful and courteous and couldn't do enough to welcome us and make...

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Thank M_James_12
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear M_James_12, Firstly thank you for your continuous loyalty to our property. I am delighted you chose to stay with is once again, and that our service continues to exceed your expectations. I am delighted by your glowing comments about our courteous staff, particularly that our reception team were able to efficiently deal with your issue and that it didn't...

Wellington, New Zealand
Reviewed 1 week ago NEWvia mobile

First time for my son and I in Liverpool and we recommend staying here 👍🏼Beautiful rooms, very clean and comfortable and staff were very friendly. Room service was excellent and didn't disappoint. Loved being in walking distance to all the shopping stores

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Thank nzsfinest
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear nzsfinest, Thank you for taking the time to review your recent stay with us, i'm delighted we met all of your expectations and that your particularly enjoyed the perks of our prime location within close proximity to Liverpool One. We look forward to welcoming you again in the nearby future, to once again experience the many joys Liverpool has...

Boca Raton, Florida
Reviewed 1 week ago NEW

We arrived for our 2 executive rooms at around 3pm. We checked in but were told that our rooms were not yet ready. No problem, we had to park the cars. So 4pm arrived but our rooms did not! By 4 30 pm I was getting pretty irate. I was told tht one room was ready but not the second....

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Thank yorkshirelassie13
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear yorkshirelassie13, Dear Becca M, I am very sorry to learn that you did not have a good experience with us recently. I can assure you we take pride in delivering a high standard of service to all of our guests a and i am deeply sorry that your felt we fell short on this occasion. I would hope that...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: $167 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Liverpool City Centre staff and other travellers.
24 questions
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Wrexham County, United Kingdom
Alsager
Murfreesboro, Tennessee

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Questions? Get answers from Hilton Liverpool City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just getting any room by 5 pm is a bonus”
 of 5 bubbles yorkshirelassie13, 16 Jan 2017 | Read review
“Higher floors have better views”
 of 5 bubbles lesleym438, 16 Jan 2017 | Read review
“Try and avoid the second floor on weekend's if you're not partying yourself, if the party room is booked, the music can be heard.”
  • Albert Dock from the hotel room
 of 5 bubbles 421lesn, 8 Jan 2017 | Read review
“Ask if its clean and have they put you in the room you paid for”
 of 5 bubbles , 7 Jan 2017 | Read review
“We had room 401 which was on the front corner of the hotel offering great views over Albert Dock. Road noise was not an issue.”
 of 5 bubbles ShaunParkes, 6 Jan 2017 | Read review
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