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Hilton Liverpool City Centre

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Hilton Liverpool City Centre
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2,591 Reviews from our TripAdvisor Community

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Showing 2,525: English reviews
Liverpool, United Kingdom
Reviewed 22 March 2016 via mobile

As mentioned previously, this hotel is well situated, being close to all the central attractions. The staff are welcoming and efficient and the decor is modern, with an air of understated elegance. There is no free WiFi, however, unless you are a higher level Hilton Honors member, which is unusual for a hotel of this grade.

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Helpful?
1Thank Howi58
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Howi58 Thank you for taking time out and posting feedback about your stay at Hilton Liverpool. It is heart-warming to read your kind review of our hotel. The team endeavours to delivers a great service and I am pleased you were able to see their efforts. Please be assured that your kind words have been shared with them. Once...

Cataumet, Massachusetts, USA
Reviewed 19 March 2016

Stayed at the Hilton for a week for a business trip, my first trip to Liverpool. I pulled into the hotel early on a Sunday morning jetlagged and expecting to drop off my luggage and await the room to be ready, I was graciously told that my room was ready. My second floor room was clean and had a great...

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Helpful?
Thank Rich H
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Rich H, Thank you for taking the time to write this review of your time here with us. I am glad that you have had a great business trip and used us for a base. Thank you for your kind words regarding your room and the service that was provided to you by our team, I will inform the...

Bradford, United Kingdom
Reviewed 19 March 2016 via mobile

I booked this hotel after we got tickets to see Dynamo for a Christmas present. When we arrived it was in the perfect location for shopping and the arena. The hotel room was very pleasant, with the highest bed I had seen .....I meaty needed a leg up to get in it . The room looked as if it had...

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Helpful?
Thank janet b
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Janet B, Thank you for taking the time to write this review of your time with us. I am glad to read that you have enjoyed your time with us. Its is good that you have enjoyed your room. it's important to us that our guests feel comfortable and relaxed in our rooms as well as in the public...

Northampton, United Kingdom
Reviewed 17 March 2016

I spent two nights in this nice hotel which is in the heart of Liverpool, very close to nice restaurants. Close to docks as well..so you get a nice view in the morning, depending on where your room is. if you park at the Q car park next to the hotel, you get discount on your parking which is very...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Emmanuel Olatun... O
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Emmanuel Olatun... O, Thank you for taking the time to write this review of your 2 night stay with us. it's gives me great pleasure to read the comments you have written, we pride ourselves in our location so we can have all of Liverpool's attractions nearby for our guest to experience. Thank you again for your comments and...

Nottinghamshire, United Kingdom
Reviewed 17 March 2016

Could not fault our stay at the Hilton Hotel in Liverpool. All staff were helpful and courteous.The room was first class with all facilities . The choice at breakfast was amazing with everything you could wish for

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank John B
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear John B, Thank you for taking the time to write this review of your time with us here at Hilton Liverpool City Centre. It's a pleasure to read of your flawless stay, We take immense pride in offering our guests exceptional service and first class facilities. I am happy to here that you have enjoyed your breakfast with us...

Merseyside
Reviewed 15 March 2016

My daughter treated me to afternoon tea on Sunday last (13th). The staff were run off their feet, we had plenty of time to watch them clearing tables and bringing items to tables. We got our glass of bubbly, then after asking we got our tea and coffee. Then after asking we finally got the food. What can I say...

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Helpful?
Thank HerIndoorsMerseyside
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear HerIndoorsMerseyside, Thank you for taking the time to write they review of your time with us at Hilton Liverpool City Centre. I am sorry to hear that we could not exceed your expectations and that the service that was provided seemed rushed and inattentive , I can definitely see how this is frustrating. I will be sure to have...

Newton Abbot
Reviewed 14 March 2016

The hotel is very well located; handy for restaurants and shops. Rooms are clean and very comfortable. Dining experience not so good. Food when served was cold. However, the response to the problem was excellent and the staff could not do enough to resolve the issue.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank joywilliamw
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear joywilliamw, Thank you for taking the time to write this review of your time with us. I am glad to hear that you have enjoyed your time with us. Thank you for commenting on a central location, it's a shame that the same couldn't be said about your dining experience, I am sorry to hear this. Thank you for...

Liverpool, England, United Kingdom
Reviewed 13 March 2016

I booked an executive room online with the upgrade option to s suite if one was available. On arrival the check-in was efficient and friendly and I was informed that the hotel were able to upgrade me to an executive suite situated on the top floor of the hotel overlooking the park. What a surprise, the room was massive with...

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Helpful?
Thank Paul C
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Paul C, Thank you for taking the time to write this review of your time with us. I am happy to hear that you have enjoyed yourself and decided to award us with a 5 star review based on your experience. Thank you for commenting on your room and your check in experience, upgrades are only available sometimes and...

Wigan, United Kingdom
Reviewed 12 March 2016 via mobile

Went on Saturday afternoon with my mum, nan and sister for afternoon. It was a Christmas present we was all really looking forward and with it being at the Hilton we were expecting something special. When we arrived the place was very busy we got seated at the back of the restaurant which was very dark. The table cloths were...

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Helpful?
Thank DMez91
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear DMez91, Thank you for taking the time the write this review of your experiences and highlighting some of the issues that may have occurred. I am sorry to hear that your stay did not meet you expectations this time. I will inform the Food and Beverage Manager of your dissatisfaction and ensure the right action is carried out to...

Gothenburg, Sweden
Reviewed 11 March 2016

Since I´m a Hilton Honours member I was nicely upgraded to an executive room on the top floors with access to the executive lounge. This made my solo stay so much nicer since I could have breakfast in the calm lounge, work outside my room and enjoy the very nice drinks and hor d'oeuvres hours at night instead of being...

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Helpful?
Thank Cecpet
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Cecpet, Thank you kindly for taking the time to write this review on your time with us here at Hilton Liverpool City Centre. It is great to hear that you have enjoyed your time with us and decided to comment on your experience. It gives me great pleasure to offer your an upgrade, the executive lounge is a great...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: $153 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Priceline, Expedia, Hotels.com and Agoda so you can book your Hilton Liverpool City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Liverpool City Centre staff and other travellers.
26 questions
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Wrexham County, United Kingdom
Ebbw Vale
Alsager
Murfreesboro, Tennessee

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Questions? Get answers from Hilton Liverpool City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites have amazing views and come with extras, like private lounge access.”
 of 5 bubbles gaynors106, 22 Feb 2017 | Read review
“North side rooms face a small park. That would be my choice.”
 of 5 bubbles frankinthesun, 20 Feb 2017 | Read review
“West corner rooms look out onto the waterfront and are more spacious if you would like a little extra room”
 of 5 bubbles GHSE2014, 19 Feb 2017 | Read review
“we had an executive room on the 6th floor, no internal or external noises”
 of 5 bubbles susanhI4822MM, 13 Feb 2017 | Read review
“High up for quietness”
 of 5 bubbles Trapezequeen, 13 Feb 2017 | Read review
5 of 5