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Crowne Plaza Liverpool City Centre, an IHG Hotel

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2 St Nicholas Place Princes Dock, Pier Head, Liverpool L3 1QW England
Lowest prices for your stay
US$116
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Traveller (792)
Room & Suite (279)
Dining (67)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Liverpool City Centre, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 114 hotels in Liverpool
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids pool
Highchairs available
Paid private parking on-site
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Marina View
Languages Spoken
English, French, Spanish, German and 1 more
3215Reviews78Q+A100Room tips
Traveller rating
  • 1,633
  • 1,062
  • 337
  • 110
  • 73
Time of year
Traveller type
Language
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Selected filters
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  • English
Popular mentions
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Most Recent
Phil wrote a review 3 Jul
1 contribution1 helpful vote
Everyone beware. Despite refusing a table service in the bar, they disgustingly add a service charge to each order when you go to the bar yourself. Taking the absolute **** We demanded it back as the bar person couldn’t even offer an explanation of why it was added.
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Date of stay: June 2022Trip type: Travelled with friends
1 Helpful vote
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Response from Janet McMahon , Guest Services / Front Office at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded yesterday
Dear philwV391T1, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am disappointed to read your comments, especially in relation to the service you received, this is by no way the standard here at the hotel. I sincerely apologise if this effected your stay with us. If you would like to discuss this further please contact me directly on guest.relations@cpliverpool.com. I do hope to welcome you back in the near future. Kindest regards, Janet McMahon Guest Relations Manager
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Mollydooky wrote a review Jun 2022
Dallas, Texas27 contributions6 helpful votes
4th stay over 20 year period still keeping it up for such a great location. Breakfast buffet still the standard for getting a hearty meal quick to start the day. Rooms kept current, clean. Room hand shower very hot main shower faucet didn't really get warm about my only complaint. Staff as always great attitude, location a 10. Not a luxury hotel but very good value all around.
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Date of stay: June 2022
Service
Sleep Quality
Room Tip: the suites on 4th floor nice, be sure main shower faucet has hot water
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1 Helpful vote
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fazer64 wrote a review Jun 2022
douglas41 contributions25 helpful votes
Hotel staff, room and service are fab at this hotel, the only thing that lets it down is the breakfast, specifically the bacon, it is smelly and disgusting. The beds were especially comfortable although the duvet was too warm. The location of the hotel is perfect for shopping.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: Good hotel, breakfast not good
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2 Helpful votes
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Lyn C wrote a review Jun 2022
9 contributions1 helpful vote
Lovely hotel, the staff were attentive and happy to help. Lovely clean room with good housekeeping throughout our stay. Restaurant and breakfast food was very good with an excellent range for me as a vegetarian. The only slight fault was the Club Room. The coffee/drinks machine wasn't working very well and the breakfast selection was a little poor. Can not fault the staff though and the young ladies tending to us in the club room were lovely. Would recommend a stay here.
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Date of stay: June 2022Trip type: Travelled as a couple
1 Helpful vote
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Gordon B wrote a review Jun 2022
London, United Kingdom1456 contributions379 helpful votes
+1
We had a fabulous welcome from Kayleigh on reception and this set the scene. Our room was 302 and there was a good view out towards the sea. There were tea and coffee making facilities as well a soft drinks. The room would benefit from a small fridge. I used the safe and the toiletries were good. Overall a comfortable room. We had an early evening drink in the bar and this was quite a let down. Two beers were out of stock: San Miguel and Peroni. They did have Peroni in bottles and I had to ask for this. It was not offered as an alternative. Another issue for me was that there were not any snacks such as peanuts or crisps. I found it really odd not to have anything. I was also told that this point is frequently raised at team meetings. Perhaps a manager needs to wake up to customers' needs. I parked my car in front of the hotel. There were spaces but they were small. I was actually thinking that perhaps I should lose weight so that I could get into my car just in case someone parks too close to me. Checkout was with Stelios and he listened to points that I made regarding the bar. Room service was great and delivered with a smile.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Parking spaces can be tight.
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1 Helpful vote
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silva19 wrote a review Jun 2022
wolverhampton7 contributions6 helpful votes
wonderful staff who went well out of they’re way to help with a situation , We cannot fault any of the staff including desk and security .. especially Kenya who totally made our stay special … we will definitely be returning and we’ll done for the exceptional service
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Date of stay: June 2022Trip type: Travelled as a couple
2 Helpful votes
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TitleyHound wrote a review Jun 2022
Gloucestershire, United Kingdom4 contributions6 helpful votes
Excellent 4 night stay from start to finish. Warm welcome from all the staff. Comfortable room with tea & coffee making facilities plus biscuits, chocolate and still & sparkling water. Room also had temperature control. Buffet breakfast was excellent with a good choice of quality cooked and continental breakfast options. Staff always smiling despite the differing numbers of guests each morning. The swimming pool and jacuzzi were very enjoyable (and while sometimes busy due to half term) were well managed and again the staff were friendly and helpful. Hotel bar and lounge was comfortable and spacious and again - the staff were great. The concierge was always there to assist with a smile. Overall - we can’t fault it and will look forward to staying here again. A hearty thank you from us both.
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Date of stay: June 2022Trip type: Travelled as a couple
2 Helpful votes
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simple-life wrote a review May 2022
London, United Kingdom90 contributions48 helpful votes
Beautiful hotel, best location, superb breakfast, amazing staff with personal approach, had to wait a bit for a table upon arrival for breakfast but Christine was super accommodating for our needs and made us feel very welcomed, everyone was xtremely helpful with my dietary requirements throughout all our stay, thank you Crowne Plaza, you made our stay unforgettable, will definitely be staying here again.
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Date of stay: May 2022Trip type: Travelled as a couple
2 Helpful votes
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90kennyt wrote a review May 2022
Edinburgh, United Kingdom109 contributions77 helpful votes
Smart room, comfortable bed, great pillows and good shower. Could done with a mini fridge as like to cool my water but that is personal preference. Very friendly staff. The spa facilities looked great, although I did not manage to use them and breakfast was good which all made for an enjoyable stay.
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Date of stay: May 2022Trip type: Travelled on business
1 Helpful vote
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Elizabeth B wrote a review May 2022
4 contributions3 helpful votes
Excellent location for sightseeing Liverpool. Received a good reception welcome by Joe front desk and reception team at this hotel. Maria Moraine made us feel very welcome at the hotel restaurant. Good menu selections, food cooked to perfection with generous portions.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Go for water views room
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2 Helpful votes
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PRICE RANGE
US$119 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza liverpool hotel liverpool, liverpool crowne plaza
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
159
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Frequently Asked Questions about Crowne Plaza Liverpool City Centre, an IHG Hotel
Which popular attractions are close to Crowne Plaza Liverpool City Centre, an IHG Hotel?
Nearby attractions include The VRVE - Liverpool (0.3 km), Clue Finders (0.4 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.2 km).
What are some of the property amenities at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Liverpool City Centre, an IHG Hotel?
Conveniently located restaurants include A Small Fish In A Big Pond, Rudy's Pizza Napoletana - Castle Street, and Lucy in the Sky Liverpool.
Are there opportunities to exercise at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Liverpool City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Liverpool City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Polish.