Mercure Liverpool Atlantic Tower Hotel
Mercure Liverpool Atlantic Tower 10 Chapel Street, Liverpool L3 9AG England
Lowest prices for your stay
Lock in the lowest price from these sites
Booking.comUS$57
Expedia.comUS$57
Hotels.comUS$57
TripadvisorUS$57
Orbitz.com
ZenHotels.comUS$61
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,686)1,686
Room & Suite (322)
Dining (48)
About
#64 of 119 hotels in Liverpool
Location
Cleanliness
Service
Value
The incredible Liverpool Atlantic Tower hotel is a 12-story, 225 bedroom hotel that contributes to the city's stunning skyline. Set on the edge of the city's commercial district, opposite the Royal Liver building, the hotel is within walking-distance to some of Liverpool's best attractions. Liverpool Lime Street station is less than a mile away, while back at the hotel guests can enjoy spacious modern rooms with some of the best views in the city.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
152Restaurantswithin 0.5 km
202Attractionswithin 0.5 km
Contact
Mercure Liverpool Atlantic Tower 10 Chapel Street, Liverpool L3 9AG England
Getting there
Car HireSee all Liverpool car hire
3732Reviews114Q+A100Room tips
Reviews
Traveller rating
- 1,312
- 1,263
- 678
- 271
- 209
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Lovely hotel needs renovating in rooms but overall very nice. Staff were lovely very helpful especially Nicki and Jamie couple of little concerns sorted straight away. The food was lovely great choices and lovely breakfast to set you up for the day. It’s in an ideal spot walking distance to most places of interest. We were with the Touromo coach trip and everyone agreed they had enjoyed their stay.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ask for walk in shower
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
absolute dump - door locks were faulty and linen was covered in stains (blood or cuury I could not be sure). expected some kind of response from desk staff but all i got was non-comital shrugs and very little action. DO NOT TAKE YOUR FAMILIES HERE THERE ARE MUCH BETTER PLACES FOR THE SAME PRICE IN LIVERPOOL.
Read more
Date of stay: July 2022
Value
Location
Service
Room Tip: IT'S A DUMP
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed at the hotel as part of a coach party trip ( 19th March), must admit having read some of the reviews I was a bit apprehensive. Yes only one lift was operational and a few bits looked tired, but excellent service, friendly staff and brilliant room - 1001 certainly made up for this. Great 3 course evening meal and excellent breakfast, along with a clean room, wet room shower and a very good night sleep mean that we will certainly visit again.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
So I’ll start by saying that yes I booked an extremely cheap deal at the hotel but it is a four star hotel and you would expect some sort of four star standards. When we arrived there was no one on reception. We waited and a girl finally came out and asked if we’re checking in. She checked us in and told us what time breakfast was. I had to ask about the two glasses of Prosecco that we got as part of the deal and she gave us a voucher. We made our way to the lift as we were in the 9th floor. Only 1 lift from 3 was working. The room was tired, wooden and small. The bathroom wasn’t overly clean so I wiped everything down. There were stains down the wall, not exactly 4 star. We slept ok but the pillows were awful, really cheap and hard. There was no bottled water and no body lotion in the bathroom. On our way eat to eat for the evening we thought we’d use our vouchers so tried to find the bar. The Vue bar that was signposted on the second floor was an empty room. We had to ask at reception to be told the bar was on the first floor. My daughter remarked it was like a working man’s club! Horrible cheap wooden tables and chairs. The restaurant was next door and no disrespect looked like a wake. I don’t think there was anyone under 80 there! I’m not being rude but if you like a bit of a vibe then there wasn’t any! Breakfast in the morning wasn’t great. We had to ask for plates, the cutlery and glasses weren’t clean nor were the coffee cups. It just all felt in need of a really good clean. We checked out after having walked down 9 flights of stairs as still only one lift working. The cheery lady on reception asked if we had enjoyed our stay and if we wouldn’t mind doing a 5 star trip advisor review. The hotel is so far off 5 stars I was speechless. I know Covid has hit hotels hard in terms of modernising but there is no excuse for cleanliness and I wouldn’t return. There are far better hotels in Liverpool.…
Read more
Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Brought my mum and daughter for a Mother’s Day afternoon tea. The service was exceptional (thank you Susie). The selection of cakes and sandwiches superb and excellent value for money. Would definitely visit again for a true Liverpool experience overlooking the waterfront!!
Read more
Date of stay: March 2023Trip type: Travelled with family
Room Tip: Get a taxi from Lime St.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Stayed here for st paddy's day weekend could not be happier gave us free upgrade to privilege room with great views of Liverpool plus a hearty breakfast to start the day, all staff very pleasant and helpful rooms very clean and the bed was so comfy definitely will return THANKYOU MERCURE .
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Worst experience I have ever had! Stayed in Superior Family Room which was dirty, outdated and falling apart. Bathroom was disgusting, mould around the bath and extractor pitted with dust and god knows what else, that bad it was almost blocked. Customer service was non existent, tried to order room service for almost 45minutes with no joy. Front reception uncontactable from the room. Good job it wasn’t an emergency!
Read more
Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear Guest, Firstly, please accept my sincere apologies for the issues you experienced during your visit. Please do contact me to discuss further on ha0h9-gm@accor.com Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't be put off by appearances. The hotel is a little tired and would benefit from a refurb. But... It's in a great location and it has parking (even thought it is a short walk into the next street). The staff were all great. Warm welcome at reception and a friendly chat with the staff behind the bar. The breakfast was very good. The usual offering of hot and cold. But well cooked and tasty (Fried bread, haven't had that for years). We had a small issue with the room. Sorted out immediately. And when the cleaner didn't leave more biscuits the duty manager brought them up himself. Would I go back? Absolutely.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear Guest, Thank you for the review it is much appreciated. Myself and the team are delighted you had an enjoyable stay with us. We look forward to welcoming you back soon. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service and facilities at this hotel has degraded terribly. Front desk staff ignore you and are unhelpful. Upon checking in I asked if my allocated room was next to the lift, room 502, was told no, it was and when I got there I couldn't open it. They moved me to a different room. 2 out of the 3 lifts weren't working. The in room heating wasn't working, said error and as no phone in room I couldn't ring down, though tried several times from my phone to no avail. At check in, wasn't advised about parking, only knew protocol as I'd been before. Dayle at reception particularly unhelpful and after an issue with breakfast not seemingly on my reservation, when I had to go back to my room to get my work phone, I'm convinced they blocked my card so I couldn't get into room. I then had to wait several minutes for someone to come and let me in, but they did not bring a new room key! Normally at breakfast you can get poached eggs, but advised not today. I've stayed here numerous times and always look to book in here. I'll be cancelling future booked stays. Disappointing. …
Read more
Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Don't expect friendly service!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear danspetson, I am disappointed to read your feedback in relation to your stay. if possible I would like to discuss the feedback in more detail. Please contact me on ha0h9-gm@accor.com Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is well situated near the historic site of the river the Mersey. There are even quite some rooms with Mersey view! The breakfast had loads of choice and was good. The hotel is outdated and the rooms are not very clean. Some stuff was broken and the whole room could use paint. The housekeeping didn’t clean my room on one of the three days of my stay. I did see them talking on the hallway and they gave me a pile of towels but they wouldn’t clean my room even though I said I was not going to be in my room. Two of the three lifts were out of service and weren’t looked at in four days. I walked the stairs to my room at the TENTH floor around five times. I even carried my luggage down because the one lift was continuously packed. It feels like they have given up here.
Read more
Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear HelenniumsTrips, Thank you for providing extensive feedback which of course will be investigated with the relevant departmental heads to understand the reasoning behind the shortfalls experienced. We do offer a room service each day that the room is occupied as standard, and I apologise that you found your room unclean, this certainly is not the service we generally offer. Unfortunately we have experienced technical faults with 2 of our passenger lifts which are currently being attended to by external contractors to return them to full working order, please accept my apologies for any inconvenience caused. Should you wish to discuss further please do get in contact. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$67 - US$143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantic tower, liverpool hotel liverpool, atlantic hotel by thistle liverpool, thistle hotel liverpool, thistle liverpool
FORMERLY KNOWN AS
The Atlantic Tower Hotel
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
225
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingMERCURE LIVERPOOL ATLANTIC TOWER HOTEL: UPDATED 2023 Reviews, Price Comparison and 1,686 Photos (England) - Tripadvisor
Frequently Asked Questions about Mercure Liverpool Atlantic Tower Hotel
Which popular attractions are close to Mercure Liverpool Atlantic Tower Hotel?
Nearby attractions include The Cavern Club (0.5 km), The VRVE - Liverpool (0.2 km), and ClueFinders Liverpool (0.4 km).
What are some of the property amenities at Mercure Liverpool Atlantic Tower Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Liverpool Atlantic Tower Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Liverpool Atlantic Tower Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Mercure Liverpool Atlantic Tower Hotel?
Conveniently located restaurants include A Small Fish In A Big Pond, Lucy in the Sky Liverpool, and Cook Street Coffee.
Are any cleaning services offered at Mercure Liverpool Atlantic Tower Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Liverpool Atlantic Tower Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Liverpool Atlantic Tower Hotel?
Many travellers enjoy visiting The Cavern Club (0.5 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.5 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.1 km).
Does Mercure Liverpool Atlantic Tower Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Mercure Liverpool Atlantic Tower Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.