Hotel Indigo Liverpool, an IHG Hotel
10 Chapel Street, Liverpool L3 9AG England
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About
#38 of 119 hotels in Liverpool
Location
Cleanliness
Service
Value
Travellers' Choice
A stay at Hotel Indigo Liverpool City Centre, an IHG Hotel places you in the heart of Liverpool, within a 10-minute walk of Cavern Club and Liverpool ONE. This 4-star hotel is 0.9 mi (1.4 km) from Albert Dock and 1 mi (1.6 km) from M&S Bank Arena. Make yourself at home in one of the 151 guestrooms featuring free minibar items and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily. Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Satisfy your appetite for lunch or dinner at the Marco Pierre White Steakhouse located in the hotel, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at our bar or lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM for a fee. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Highchairs available
Taxi service
Meeting rooms
24-hour security
Wifi
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Trendy
Languages Spoken
English, Spanish, Polish
Location
100Great for walkers
Grade: 100 out of 100
187Restaurantswithin 0.5 km
261Attractionswithin 0.5 km
Contact
10 Chapel Street, Liverpool L3 9AG England
Getting there
Car HireSee all Liverpool car hire
3389Reviews65Q+A100Room tips
Reviews
Traveller rating
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I was in this hotel for a business trip. This hotel is a boutique hotel well designed in all details. Room clean and comfortable. The location is great if you’d like to visit the Albert Docks and the RLB. The breakfast is delicious. Strongly suggested!
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Indigo is a good hotel in a decent location. The other reviews which mention ‘paper thin’ should not be ignored. I definitely did not get a good nights sleep. Other than that it was a pleasant stay. The gym is really small but it was not too busy and it had everything I needed for a good workout.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 1 week ago
Dear Steve6577, Thank you for taking the time to leave some feedback regarding your recent stay, and please accept my apologies that you did not get a good nights sleep; we appreciate this is one of the key aspects when booking to stay in a hotel and we take all comments on board to ensure we make the necessary changes to improve our standards and hope that this will not dissuade you from staying with us again in the future. Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3 of us stayed 2 nights my first visit to this fab city - my new favourite place! Hotel in great location, about 15 mins steady walk from Lime St Station. The waterfront is literally down the road. As I'm an IHG member you get automatic late check out of 2pm. As we had early arrival train the staff got one room ready so we could leave our stuff til later. Also gave us a free drnk as it was one my friends birthdays! The staff can't do enough for you anytime of day or night they are an absolute credit. Rooms very good, building work going on didn't impact at all. Breakfast top notch and served in the nice restaurant. Without doubt I'll be back to this fab city and definitely look to stay here. FAB-U-LOUS!
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Date of stay: February 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 1 week ago
Dear Chris M, What a truly wonderful review, thank you ever so much for leaving some great feedback regarding your recent visit to us. I am so pleased the team looked after you so well and you enjoyed all aspects of your stay. They will be thrilled with your comments and we look forward to welcoming you back in the near future! Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a night a Hotel Indigo and had dinner at the Marco Pierre White Restaurant whilst there. The hotel is perfect for exploring Liverpool and the stay was amazing. Reception staff deserve a particular mention in terms of service. Room was lovely, there was scaffolding up, but didn’t bother us at all and maintenance is obviously necessary. Mini bar is a lovely addition. The food in the restaurant was so good, absolutely perfectly cooked steak and the eggs Benedict at breakfast was delicious! Would stay again in a heartbeat, couldn’t fault a thing!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 1 week ago
Dear zoec325, Thank you for taking the time to leave such a lovely review about your recent stay - I am so pleased you enjoyed all aspects of your stay with us and were able to utilise all of our facilities, including our Marco Pierre White Steakhouse. The team will be absolutely delighted with your comments which I will be sure to share with them, and we look forward to welcoming you back in the near future! Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the superior double room with stocked minibar. Wine, beers, juices and water and snacks Lovely room, very comfortable, bed was great, facilities also. The staff were lovely every one greeted us as they passed. Breakfast was delicious plenty of choice. Bar area was lovely. The location is excellent. Special mention to Kayleigh on reception for the warm welcome. Booking again for our next trip to Liverpool.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 4 weeks ago
Dear donnakL2577UZ, Thank you for taking the time to leave such a lovely review about your recent stay - I am so pleased you enjoyed all aspects of your stay with us including the breakfast, bedroom and stocked mini bar. Kayleigh will be absolutely delighted with your comments, as will the rest of the team and we very much look forward to welcoming you back again soon! Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location, reasonable size room (with kettle and hairdryer) and decent continental breakfast. Felt safe staying in my own as you need your room key to enter and use the lifts. Parked in the NCP and made use of discounted rate. Stayed for business but will be returning for a leisure visit.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 4 weeks ago
Dear qeotu, Thank you for taking the time to leave such a lovely review about your recent stay - I am so pleased you enjoyed the breakfast, bedroom and location and we look forward to welcoming you back again soon! Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is quite nicely decorated, and the staff are very friendly. It's at the bargain end of the range, but above the likes of Premier Inn etc. Room was ok, but it wasn't quiet at night. There was an unexpected amount of noise coming through the door which wasn't soundproof. Nice to have a fridge in the room. Breakfast was really good, with a good choice, and excellent service from the staff. Situated only a short walk from the dock area, which is a great area to visit and spend a few days, and only a short walk to the main shopping centre. All in all ok, and fairly good value, but I can't put it higher than that.
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 4 weeks ago
Dear 007rjc, Thank you for taking the time to review your recent stay at Hotel Indigo Liverpool; I would like to apologise that we have not quite met your expectations on this occasion due to noise, I will ensure this is addressed to ensure any issues that need to be rectified are. Nevertheless, I am pleased that you enjoyed the location and breakfast, and the team were friendly and helpful throughout your visit, and I hope that you would consider staying with us again in the future. Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amazing staff so helpful room was very nice and the food was amazing all staff can not do enough to help a really good stay will be back good location and near shops and bars the mini bar was stocked well also
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 4 weeks ago
Dear manterfield1, Thank you for taking the time to leave such a lovely review about your recent stay - I am so pleased the team looked after you so well and you enjoyed the location, bedrooms and were able to dine in our Marco Pierre White steakhouse restaurant too. We look forward to welcoming you back again soon! Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lovely friendly welcome and very accommodating in helping me move room when I was allocated a twin instead of a double. Rooms are nicely furnished, and you get that usual Indigo-quirkiness with the decor. They're a bit pokey but perfectly fine for a short stay. Bed was very comfortable, and it was incredibly quiet throughout the stay. I'm on a diet, so spent the evenings eating grapes and low-fat noodles, but the MPW menu looked excellent and was pretty well priced too. Put me down for the French onion soup and gnocchi for my next visit.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 27 Jan 2023
Dear Ben_Parish, Thank you for taking the time to leave such a lovely review about your recent stay - I am pleased you enjoyed the quirkiness of the hotel and all the team were friendly and helpful throughout your visit, but please accept my apologies for the issue with the room type and glad this was all sorted out for you. We look forward to welcoming you back and showcasing just how good the Marco Pierre White restaurant is - we are unofficially renowned for the French Onion Soup! Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just spent Saturday night at the Indigo hotel, Liverpool. Very friendly, attentive staff with a real sense of team spirit. Unfortunately the heating in our room did not work. While Adriano did his amazing best to sort out the issue, resulting in a change of room, our new one had the same problem. Next morning the team compensated us with a complimentary breakfast which was much appreciated. The main issue is the room price: £245 for a reasonable room but nothing special……quite a punchy Room Rate for a hotel which is a ten minute walk from Liverpool’s main shops etc….and also when comparing £245 to the £90 I will be paying next Sunday to stay in the Crowne Plaza at Terminal 4 Heathrow Airport. Not very good value, in my opinion.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chloe Scanlon, General Manager at Hotel Indigo Liverpool, an IHG Hotel
Responded 27 Jan 2023
Dear NealLedger, Thank you for taking the time to leave a review regarding your recent stay at the hotel. I am sorry that there was an issue with the heating in your room and we were unable to resolve it at the time for you, but glad Adriano and the team looked after you and you enjoyed the breakfast - we have a very special team and comments such as this are very much appreciated amongst them so thank you. I'm disappointed you felt your stay was not value for money; Saturdays are usually the most expensive due to a higher demand but we do offer a wide variety of offers and rates competitive with the city, so I hope that you will consider staying with us again when you are next in Liverpool. Kind regards, Chloe Scanlon Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$84 - US$177 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
151
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Claim Your ListingHOTEL INDIGO LIVERPOOL, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 1,208 Photos (England) - Tripadvisor
Frequently Asked Questions about Hotel Indigo Liverpool, an IHG Hotel
Which popular attractions are close to Hotel Indigo Liverpool, an IHG Hotel?
Nearby attractions include The Cavern Club (0.4 km), The VRVE - Liverpool (0.1 km), and ClueFinders Liverpool (0.4 km).
What are some of the property amenities at Hotel Indigo Liverpool, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Hotel Indigo Liverpool, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo Liverpool, an IHG Hotel?
Guests can enjoy an on-site restaurant, complimentary tea, and free instant coffee during their stay.
Is parking available at Hotel Indigo Liverpool, an IHG Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Indigo Liverpool, an IHG Hotel?
Conveniently located restaurants include A Small Fish In A Big Pond, Turtle Bay - Liverpool Victoria Street, and Lucy in the Sky Liverpool.
Are there opportunities to exercise at Hotel Indigo Liverpool, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Indigo Liverpool, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Indigo Liverpool, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and Polish.
Are there any historical sites close to Hotel Indigo Liverpool, an IHG Hotel?
Many travellers enjoy visiting The Cavern Club (0.4 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.4 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.06 km).