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62 Castle Street

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62 Castle Street
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748 Reviews from our TripAdvisor Community

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Showing 738: English reviews
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Reviewed 5 days ago NEWvia mobile

My partner booked for us to stay here on 19th April for my 40th birthday. On booking.com it's called 'exclusive' Well there's nothing exclusive about it. It's a basic old plain tired hotel. Room they put us in was cold..dated and not the cleanest. Marks all over the floor in bathroom..pubic hair in toilet bath panel stuck on with silicon...

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Helpful?
Thank Kerrie M
Management response:

Hi Kerrie M, Thank you for sharing your recent 2* review of 62 Castle Street. We are improving the hotel step by step and I am disappointed to see that you think it is a 'tired hotel' as the team are working hard to improve the condition everyday. In the last two months we have had a new hot water...

County Galway, Ireland
Reviewed 1 week ago

I booked 3 rooms in this hotel for last weekend, we were so disappointed from start to finish. I understand it was a busy weekend in Liverpool but we paid way above the odds for what we got. Reception area dark, receptionist not friendly, no water in rooms, key card had to be activated everyday which would be fine if...

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Helpful?
Thank taralodge
Management response:

Hi taralodge, Thank you for sharing your recent 1* review of your time here at 62 Castle Street. Whilst it is disappointing to receive such negative feedback, we will use this to improve on our service to ensure we are exceeding guest expectations from start to finish. I apologise that you felt the experience was negative and will address your...

Liverpool, United Kingdom
Reviewed 2 weeks ago

Here for only one night, cannot fault. reception staff very friendly and helpful,room stunning king size bed bathroom and towels so soft and luxuries. A tip do not use lift you must see the wonderful staircase!!!! Will definitely return many thanks to family for booking.

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Helpful?
Thank kath33
Management response:

Hi kath33, Thank you for the recent 5* review of 62 Castle Street. Our team are some of the friendliest people in the city and regularly receive positive feedback from our guests. We have 20 bedrooms that have character, offer style and are across split levels that offer space and freedom in the room. Thanks again for sharing and we...

South
Reviewed 2 weeks ago via mobile

I wanted so hard to support this hotel but have watched a gradual decline over the last five years. The lack of investment is begining to show. The lack of a restaurant (including breakfast) I can live with, but some guests find this difficult. The constantly changing staff suggests potential high turnover / poor staff satisfaction. Definately haven't seen the...

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Helpful?
Thank Rocknroller99
Management response:

Hi Rocknroller99, Thank you for sharing your experience of your recent stay here at 62 Castle Street. While it is not ideal to receive 1* reviews on our listing page, we will use the feedback for the great of good of the hotel and look to improve on areas we fall short on. We currently have a painting and decorating...

Reviewed 4 weeks ago

Arrived at the hotel to stay for one night on a Tuesday as we were in town for a gig that night, and had a lovely greeting from the receptionist on duty. She was very friendly, asking us why we were in town - wish I had caught her name, she was there when we got in later too and...

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Helpful?
Thank KrystalC86
Management response:

Hi KrystalC86, Thank you for sharing such a fantastic 5* review of your experience here at 62 Castle Street. Our team receive excellent feedback from our guests for their friendly approach and how active they are on a day to day basis. I will be sharing your review with them as feedback like this helps us to consistently achieve guest...

Castle Douglas, United Kingdom
Reviewed 16 March 2017

Room only. Getting a bit jaded looking. NO breakfast or food facilities. Bed comfortable but duvet cover was patched and the stitching was unravelling and I kept catching my hand in it during night and it woke me up. Very tatty for an executive room.

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Helpful?
Thank Patricia G
Management response:

Hi Patricia, Thank you for the review of your recent experience of 62 Castle Street. We are currently going through a painting and decorating program throughout the hotel which includes corridors, bedroom and bathrooms. We appreciate all guest comments and we want to ensure we exceed expectations on a daily basis. I apologise about the linen issue and will speak...

London, United Kingdom
Reviewed 14 March 2017 via mobile

.....they really do mean Room Only. I really wanted some water when I got back to my room. Nothing. Tried to call reception, 3 or 4 times, nothing. Sink in the bathroom only produced hot water, no matter what direction the tap was in. I got woken this morning by a fella ringing from another room who wanted an ironing...

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Helpful?
Thank Keith M
Management response:

Hi Keith M, Thank you for sharing your feedback about the recent experience of 62 Castle Street. At the moment we are a room only hotel but over the next month we are going to introducing snacks and beverages into the hotel. I'm concerned to read of the tap issue as we have had no other reports of this within...

Reviewed 12 March 2017 via mobile

We recently stayed hear for 2 nights and I can't recommend it enough central location amazing views from our executive suit and all the staff where lovely really accommodating and friendly! It has a very laid back feel to it which is rare to find in a busy central hotel! Would definitely stay hear again.

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Helpful?
1Thank claire louise H
Management response:

Hi claire louise H, Thank you for the excellent 5* review of your recent experience here at 62 Castle Street. Our location as you have seen is one of the best in the city and close walking distance to a high number of attractions Liverpool has to offer. Our team work hard to ensure expectations are exceeded and I will...

Skelmersdale, United Kingdom
Reviewed 10 March 2017 via mobile

The room we were given just made my heart sink! There were stains on the carpet and the bathroom ceiling was peeling plus the shower continuously dripped through the night! The decor needs a complete overhaul! Do not look at the duvet! Plus you could see the dust on the phones! Will not be staying here again! Such a shame...

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Helpful?
Thank jberry70
Management response:

Hi jberry70, Thank you for sharing your experience with us from your recent stay here at 62 Castle Street. The feedback will be acted upon immediately with the team and I apologise if the stay wasn't to the expectation we know that we can exceed. We do have a painting and decorating program going on in the hotel and I...

Reviewed 4 March 2017 via mobile

Staying here for the weekend been here for one night and never felt so safe and content in any hotels that I have ever been in and I couldn't off asked for nicer staff Nicholas and Connor made my self and my partner feel very welcome and at home could not do enough for us and highly 100% recommend this...

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Helpful?
Thank Jessica D
Management response:

Hi Jessica D, Thank you for taking the time to provide us with your 5* review of 62 Castle Street. It is always good to read such positive reviews and it is good to see we exceeded your expectations. I'll share your review with the team and especially Connor and Nicholas who have obviously left a really good impression. Thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
62 Castle Street is a 4 star hotel in the heart of the City Centre. 62 Castle Street is a Grade II listed building which was built in 1868. The luxurious hideaway of 62 Castle St is more than just an exclusive hotel. The original site was known as "The Old Bank" although, dramatically transformed in 1985 the building has maintained its unique features including, the main staircase, huge marble pillars and stunning high decorated ceilings, not forgetting the old bank vaults, which still remain intact to this day! The 4 star hotel offers 20 individually designed Suites offering guests high quality and spacious rooms. All rooms have King-size beds, a lounge area with sofas or lounge chairs and a flatscreen LCD TV. All rooms have two phones in the room, and are equipped with a desk for working or used as a dressing table. The large stylish rooms include modern en-suite bathrooms with powerful drench showers and some with Baths and all luxury toiletries. The rooms have an amazing full Length leaner mirror which is a main feature in the rooms. The rooms are even large enough to unwind and do Yoga. Some rooms have Juliet balcony doors which flood the room with natural light. 62 Castle St Hotel does not have its own restaurant/bar, however we are in the heart of the city centre and our team have a wide knowledge of the best places to dine. Whether you are coming to Liverpool 1 for a shopping extravaganza or experiencing the excitement of the Beatles phenomena or simply visiting for business, the hotel is within easy reach of everything Liverpool has to offer. ... more   less 

Additional Information about 62 Castle Street

Address: 62 Castle Street, Liverpool L2 7LQ, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: $124 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — 62 Castle Street 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
62 Castle Street Hotel Liverpool
62 Castle St Liverpool
62 Castle St Hotel Liverpool
Hotel Style:
#33 Romantic Hotel in Liverpool
#35 Family Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from 62 Castle Street staff and other travellers.
7 questions
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8 months ago
Workington, United Kingdom
over a year ago

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Questions? Get answers from 62 Castle Street staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reckon all roooms are more than good”
kath33, 9 Apr 2017 | Read review
“No rooms could escape the noise of disco”
Glasgow870, 20 Feb 2017 | Read review
“This is a room only no food on offer not even breakfast”
Superwoman60, 19 Feb 2017 | Read review
“All rooms look great!”
PhilBaroni001, 19 Dec 2016 | Read review
“Definitely chose one of the Exec rooms the increased size and seating area etc really make it worthwhile.”
RussellP833, 1 Dec 2016 | Read review
5 of 5