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4.5
#6 of 112 hotels in Liverpool
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Pullman Liverpool Hotel is located by Kings Dock on Liverpool's iconic waterfront, just a five-minute walk from the vibrant Royal Albert Dock and walking distance to the city centre. Discounted parking available at the Kings Dock multi storey carpark. Relax in stylish, elegant surroundings and enjoy the conveniences of this central hotel. Major transport links are close, as well as the M&S Bank Arena, Convention Centre and Exhibition Centre Liverpool, Liverpool ONE and the Cavern Club. Liverpool and Everton Football clubs are a short distance away. This hotel is perfectly suited to business or leisure; guests can choose from Superior, Deluxe and Suite rooms, all of which are bright, modern and luxurious, all include rainfall showers, 55" television, Co. Bigelow toiletries, tea & coffee making facilities and slippers & robes. Superior is our standard here at Pullman Liverpool. Our on-site bar, lounge and restaurant offers a relaxed atmosphere. Cash payments are no longer accepted.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Pullman Liverpool hotel stands out for its vibrant atmosphere, complete with live music and modern decor, and is celebrated for its spotless and spacious rooms that boast comfortable beds and striking views. Guests have called out the hotel's excellent service and the convenience of its amenities, though some feel the value proposition is marred by pricey extras.
The hotel's location garners high marks for its scenic proximity to local attractions and ease of access, despite occasional feedback about it being somewhat removed from certain points of interest.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Firstly, let me recommend a room to you, 810. This room is on the top floor and has views out over the City with the Mersey, the Liver Building, Albert Docks, the Wheel of Liverpool, the Radio City Tower (and even Anfield in the distance) all on show, it is a glorious sight to behold and to watch the world go by, whilst drinking a coffee.
NB: I think it may even be the room from which the "Management" photos were taken.
Now let me share another secret with you, this hotel is minutes walk away from Liverpool One and the bustling City Centre. Yet it is in a quiet and peaceful setting because it is just far enough away from all the hustle and bustle to guarantee a completely restful night. That extra 500m also saves you a fortune over another hotel (owned by an American Family) and you know what, the quality of service from the staff and the hotel overall, is better.
The rooms are well appointed, with a rainfall shower bathroom and state of the art TV's (including all the UK Sports channels). There is fast Wi-Fi (streaming in HD is no problem at all), free bottled water, room fridge (Silent) and USB charging in all sockets.
The breakfast is superb and is well worth including if you can do so in an offer... Otherwise it can get quite pricey.
There is parting nearby a new multi-story (Opening Summer 2020) sits behind the hotel and currently there is a "temporary" Council owned car park which charges a (somewhat expensive) £15 a day. I don't expect that the new car park will be any cheaper so factor that in when you travel.
I would seriously consider this hotel if you are travelling to Liverpool.
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Date of stay: January 2020
Value
Service
Room Tip:Â Ask for room 810.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 5 Jan 2020
Dear Andylee1983 Happy New Year Thank you for your review and kind words we are truly appreciated Delighted you had a great experience and we look forward to welcoming you back very soon kind regards Neil Brailsford General Manager
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Lovely warm welcome at the hotel. Once in the room, I logged in to the complimentary WiFi and it took me to a page asking me for initial feedbackAnd what could be improved. I happened to mention that it Would have been nice if a biscuit was provided on the tea/coffee tray in the room. We then went out for a walk and when we got back to the room, housekeeping had left a lovely personalised handwritten note along with a few brownie pieces in the room. They asked what could be improved and acted on the feedback. What more can you expect?
The location of the hotel is perfect, a minute or two from Albert Dock, which has a lovely buzzing atmosphere. It would appear the hotel is relatively new as it is in pristine condition and the room was very tastefully decorated to an extremely high standard. Well worth the price we paid.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, General Manager at Pullman Liverpool
Responded 1 Sept 2020
Dear Briggs66 Thank you for your review and kind words Delighted the team responded to your feedback and you enjoyed your stay We look forward to welcoming you back to Pullman Liverpool in the future kind regards Neil Brailsford General Manager
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Our second visit and although we knew what to expect, this time it exceeded our expectations, Check in was brilliant, the reception staff were so professional and helpful, an excellent first impression. Our room was superb with views of the river and the city with all the usual facilities only better. A very comfortable bed, plenty of tea/coffee etc plus an expresso coffee machine, Bathroom was very modern with lots of lovely toiletries and large fluffy towels. Breakfast was probably the best hotel breakfast we have experienced. An amazing cold buffet with lovely fresh fruit, nuts cold meats etc and hot buffet with bacon, eggs and sausages etc. Service overall was excellent from all the staff. Car parking is a 2 minute walk away and a rreasonable £15 for 24 hours. Location is very good being a short walk to the Albert dock museums etc and 10 minutes to the city centre shops, restaurants and bars, Will definitely return.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 26 Jan 2020
Dear 2010mustang Thank you for your review and loyalty to the hotel that is greatly appreciated Delighted we exceeded your expectations and we look forward to welcoming you back for your third stay very soon kind regards Neil Brailsford General Manager
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We have just arrived home from four nights at the Pullman Liverpool. The stay was truly faultless, with the current Covid situation being very well covered, hand sanitiser everywhere, anti bac wipes in the lift and sealed breakfast/mini bar items delivered to the room every day, we never once felt unsafe as everywhere was spotlessly clean too. The hotel itself is in a Prime location just five minutes walk to the Albert Dock with all the quirky shops, bars and restaurants, the Beatles Story and about eight minutes to the main Liverpool one shopping area. Although the area was really quiet I would imagine it being very busy under normal circumstances (It is next door to a huge venue, the hotel even has direct tunnel access). Our room on the second floor was lovely with a bath, walk in shower and mini bar included as well as free movies too. The staff were so helpful especially Becky and Lindsey who couldn’t have been any nicer or more helpful. We enjoyed every minute of our stay and will definitely be returning!
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, Other at Pullman Liverpool
Responded 6 Aug 2020
Dear essexgirl772 Thank you for choosing to stay with us for your four night break Delighted to read you enjoyed your stay and found the extra measures we have put in place reassuring Thank you for your kind words about Becky and Lindsey which will be shared We look forward to welcoming you back in the future kind regards Neil Brailsford General Manager
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Just got back from a short stay here. Beautiful and modern hotel right by the docks. Perfect location as only a short walk from everywhere we wanted to go. Staff were all very friendly and helpful. We had a lovely view across the docks. Room was very clean and had all that was needed plus quirky little extras such as non steam mirror in bathroom, light up wardrobe and you could even purchase a dressing gown if needed. All the usuals in the room, iron, fridge, hairdryer etc. Would definitely stay here again. Thank you to all the staff for an enjoyable stay.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 13 Jan 2020
Dear 31lynseyb Thank you for your review Delighted you had a great stay and we do hope to have the pleasure of welcoming you back to Pullman Liverpool soon kind regards Neil Brailsford General Manager
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Saw this place on trivago when searching a place to stay for a few nights away in Liverpool for my partners birthday and definitely picked the right hotel. Good price considering it’s a high quality establishment in a brill location right by the arena, wheel and Albert docks and 10 minutes walk into liverpool one, 15 minutes to the three graces etc. Great room, everything inside worked perfectly .. a hotel first! Clean and tidy with a comfy enough bed. The buffet breakfast was absolutely delicious and so much to choose from. Really nice Marco Pierre white restaurant for evening meals which was decent value considering the brand. Then at was classy and comfy too. Great place to spend the last hour or so after a meal. The only 2 issues was the key card kept failing to work which was a ball ache going up and down lifts to fetch someone. However it was rectified immediately and in a very friendly helpful way so it didn’t feel like such a problem ... and the maids didn’t top up the breakfast tea, milk or sweetners between nights so we had to call room service who sorted it within 5 minutes! So that’s really very good efficient and friendly staff! I can definitely recommend it and would stay again if in Liverpool!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 6 Feb 2020
Warren Thank you for your review and feedback that is valuable to us and most appreciated Delighted to read overall you had a great stay and we hope to welcome you back in the future kind regards Neil Brailsford General Manager
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Stayed here for one night while having a short weekend away in Liverpool. The hotel was modern and very clean. We stayed in standard a room (superior king) - it was a good size and bathroom was lovely - huge walk in shower with great pressure and temperature. The TV was huge and the air con was great.
We parked at the temporary waterfront car park which is just a 1min walk from the hotel - it was £15 for 24hrs which we didn’t mind paying.
Hotel is in a very good location, close to Albert docks and Liverpool one.
Will be staying here again :)
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, General Manager at Pullman Liverpool
Responded 7 Sept 2020
Dear Travel_DOII Thank you for reviewing you stay with us here at Pullman Liverpool. Delighted you found the hotel to be clean and enjoyed our amazing location we are so lucky to be able to offer so much space and amazing walks along the River Mersey to explore the city. We hope to welcome you back to Pullman Liverpool very soon kind regards Neil Brailsford General Manager
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, General Manager at Pullman Liverpool
Responded 9 Sept 2020
Dear Manics57 Thank you for review and feedback that is important to us and will be used to help us improve. Delighted there were positive elements of your stay and I will ensure your kind words are shared with them. kind regards Neil Brailsford General Manager Pullman Liverpool
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Arrived on a mini break away for one night and location was perfect, near restaurants and right next to Albert Dock and only a 10 min walk from Liverpool one. We Only Realised after that we had paid for an executive room with a dock view but we didn’t get this dock view however executive room was nice so not a problem- although we didn’t get some of the facilities that were mentioned in the price, for example bathrobe and slippers. Lovely room and bathroom with great TV and massive bed, and also came with iPod dock which was nice. Also paid for breakfast however due to Covid restaurant was not open so we had it delivered to room which was fine, however we could have gotten more selection for what we paid for as mainly just bread and croissants. Staff were very friendly, offering to bring up whatever we needed. I would say for the price we paid and due to the hotel being fairly empty (I saw one other guest during the whole night stay) we could have gotten a lot more for the price we paid, but generally a nice hotel in a great location and the staff were very helpful.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, Other at Pullman Liverpool
Responded 30 Jul 2020
Dear alicetxxx Thank you for taking the time to review your stay with us here at Pullman Liverpool Your feedback is valuable to us and will be used to help us ensure we deliver a great customer experience even in these challenging times We do hope we will have the pleasure of welcoming you back in the future kind regards Neil Brailsford General Manager
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Pullman Liverpool is very good business hotel on an attractive location at the river shore. Rooms are big, bathroom is also very comfortable and it has all needed amenities. I got a room on the 8th floor which had decent view. I would highly recommend the food in this place. For a very good price we got a good steak and a glass of wine and breakfast was rich and tasty. There is also a gym on the 2nd floor where you can do a basic training. Cardio plus some basic weights. The only remark that I have is about heating. When I entered the room it was set to 18C. Outside was cold and windy. Around 5C. I needed more than 3 hours to bring temperature in my room to 20-21C. I know that for UK it's normal to have a bit colder rooms in general, but for me this was a bit too cold.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â Higher floor offer some view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 17 Jan 2020
Dear EstebanBelgrado Thank you for your review and feed back that is valuable to us and will be used to help us ensure we give all our guests a great experience We do hope to welcome you back on your next visit to Liverpool kind regards Neil Brailsford General Manager
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Liverpool, United Kingdom1 contribution4 helpful votes
Thank you for the question
We will have the England game on in the bar on Sunday night
we look forward to welcoming you and hope the trophy will be coming home!
kind regards
Neil Brailsford
General Manager
Liverpool, United Kingdom1 contribution4 helpful votes
Hi Catherine
Thank you for the question.
Our breakfast buffet offers guests a comprehensive range of hot and cold food which we hope you will enjoy
we look forward to welcoming you
kind regards
Neil Brailsford
General Manager
Liverpool, United Kingdom1 contribution4 helpful votes
Dear StaffordA
It is around a 20 minute walk to the cathedral from the hotel
We can assist with arranging a taxi should you prefer
we hope to welcome you to Pullman Liverpool
kind regards
Neil Brailsford
General Manager
There are more places to choose from in the Liverpool area.
PRICE RANGE
S$134 - S$250 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandMerseysideLiverpool
NUMBER OF ROOMS
216
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Pullman Liverpool?
Many travellers enjoy visiting The Cavern Club (1.1 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.3 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (1.3 km).
