Had a booking for June 2021 which was booked over a year in advance. Arrived only to find out this is no longer a hotel! Showed up to find out out it has been turned into some kind of refugee / asylum seekers camp! Rather than walking into a reception, we were greeted by someone sat in what used to be the reception area behind what’s basically a wallpapering table and all the windows were blacked out. Very disappointed the website we used to make the booking or the hotel didn’t inform us, and to make this worse the website for the hotel is still active and gives the impression this can still be booked (maybe this is a temporary change but should still be highlighted). Had to book an alternative stay in central London instead.
Stayed here for an overnight stay. Good to be able to park the car for free. Hotel is quite average - in need of a refresh in terms of decoration. TV did not work in the room. Perfectly fine for a short stay.
I visited this hotel for one night stay over everything from checking in was very spot on I was early they let me check in early with no problems the staff are so friendly and helpful I’ll b back no problem
Stayed here for work. Room was adequate with a good breakfast. The only downside was the cleanliness. I found stains on the skirt around the bed (looked like sneeze...) as well as hair and other dirt down the side of the shower. There were also toothpaste drips on the complimentary shampoo bottle and around the sink. The bed linen was clean and the inside of the shower which is all that really matters, however it was unnerving to know that everywhere else won’t have been cleaned.
I'm a Diamond member and have now made 3 requests to get my points. No luck so far! Very overpriced hotel...I paid £125....no evening meals they send out and I paid £25 for a steak that was terrible. The breakfast was good.i only stayed there because I'm aloyalty member and I find I don't get the points!!
Good hotel with excellent service from all members of staff. Reception staff are particularly helpful and attentive. Rooms OK, getting a little tired in some areas now, but still clean. Still not sure about the ordering of food in for dinner.
We often use this hotel for football trips and sometimes for other visits. I've mentioned before the convenience, not far from the end of the M1 and recently staying at a hotel in Cricklewood, we appreciated how easy it is to access the Palm. Parking in Cricklewood was £30 a night and it's free at the Palm if available as it often is. Access to London is best by bus, catch it just down the road. Coming back is more tricky and we used Golders Green tube, a bit of a walk and I'd suggest not ideal for a lot of people. Lovely welcome this time, 2 friendly young ladies arranged an early check in and genuinely took interest in the reason for our visit. Hotel is a bit rough around the edges, took us a while to find the room and the carpets are a bit past their best. The sink had some minor damage to it and the glass shelf was on a slant. Breakfast has really improved. Good fresh fruit, a coffee machine and toaster and a flat screen TV. The food appeared to be of an improved quality. Good value for what we paid.…
Stayed here for a business trip recently. Staff were able to assist with queries. Rooms are clean, well equipped, functional. Dinner not provided on site but access is provided to in room dining via a delivery service through a mobile app. Details in room, works well. Rates are about average for the area.
Stayed here for a trip to London. It was quite a walk to the closest train station (15 minutes), we also got lost a few times trying to find it. So location for us wasn’t the best. Then again we couldn't score the hotel less for this as it was a great price! So definitely value for money still. We managed to get parked no problems which was a bonus. Hotel room it’s self was nice it was clean and tidy and had the relevant necessities including hair dryer, drink glasses, towels, fridge, tv, internet etc. Nice little toiletries included. I would recommend this hotel.
This hotel does not know how to handle a crisis and how to show courtesy as they do not respond to feedback given to help them improve.We stayed with them for eight nights in total. There was a 2 hour blackout on Christmas Eve at the hotel and we were literally and physically left in a dark hotel room with no lights, no heating and no one coming around to check or inform on on what was happening. It seems that there was a power trip at a sub-station providing power to the hotel by the town council. Nonetheless, the welfare and needs of the guests should be the responsibility of the hotel although they did not cause the problem. I wrote to tell them that they need to address this as we did not receive any assistance throughout the two hours and to make things worse this was Christmas Eve and we had planned to head out to celebrate. Without lights and now being able to move safely around the room we decided not to proceed and this happened from 5.50 - 7.30 pm which is the time we also wanted to go out to dine. Since Christmas Day when I addressed this with the Duty Manager and followed up with an email to the hotel, there has been no feedback. I wrote them again on my return to Singapore and still have not had a reply and this is the reason I want to write and warn future guests to be aware of this lack of follow-up and concern.…