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BEST WESTERN Palm Hotel

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730 Reviews from our TripAdvisor Community

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Showing 594: English reviews
Reviewed 12 June 2016 via mobile

We travelled from Manchester to stay in this hotel on a busy weekend. The main reason we chose it was the location, price and parking. Location is okay but there's not much in walking distance. The website states it is easy to get to Wembley stadium but that really isn't the case via the tube! Price was acceptable for us...

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Helpful?
2Thank mbanks123
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear mbanks123, Thank you for taking the time to leave us your review. I am very sorry to learn that you experienced some challenges along the way. I would love the opportunity to discuss your comments directly with you. Therefore if you can kindly contact me directly via operations@palmhoteluk.com I would be very grateful. I look forward to hearing from...

Stoke-on-Trent
Reviewed 9 June 2016 via mobile

Lovely hotel the male receptionist helped with our travel plans thank you Lovely midnight snack came in late hungry had a room service sandwich with no problem thank you Lovely breakfast Stayed one night with parking lovely clean room quiet but was a Tuesday night travelled to London to see Foreigner one bus ride and one tube ride brilliant

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Helpful?
Thank paula C
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Paula C, Many thanks for your feedback. It is great to hear that you enjoyed your stay in our hotel and our outlets suited your needs. Thank you for your kind words regarding our staff. We always try our best to help our guests as much as we can. We look forward to accommodating you once more. Best wishes...

Reviewed 7 June 2016 via mobile

This hotel is well situated for London and has lots of secure free parking at the rear. It is very clean and our room was huge and very newly decorated. The major problem is the constant road noise from the main road outside. I know the hotel can't do anything about that but you should be aware if you are...

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Helpful?
Thank Clearfairywings
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Clearfairywings, Many thanks for taking the time to provide constructive feedback on your recent stay at the Palm Hotel. We do appreciate all forms of feedback as it does allow us to identify areas where we may need to make improvements. I am pleased to hear that overall you enjoyed your stay and I hope we may have the...

Montreal, Canada
Reviewed 4 June 2016

The hotel is clean and they offer very good food. Staff are very warm, helpful and polite. Rooms are clean and spacious. The only downside is the location. on the motorway but away from Tube stations. nearest one needs 15 to 20 minutes walk. There are few bus stations as well (300 to 500 meters away) that take to central...

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Helpful?
Thank Rabih H
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Rabih H, Many thanks for your feedback. It is great to hear that you enjoyed your stay in our hotel and our facilities suited your needs. Thank you for your kind words regarding our staff. We always try our best to help our guests as much as we can. We look forward to accommodating you once more. Best wishes...

Sheffield, United Kingdom
Reviewed 2 June 2016

We arrived at the Best Western and the room was wonderful! The bed was huge! The room was a good size and the bathroom great, My only complaint is that we weren't told what time breakfast was on and what time we needed to be out of the room - therefore we missed breakfast!! Apart from that it was great....

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Helpful?
Thank Beki21
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Beki21, Thank you very much for your review. It is great to read that as a hotel, we exceeded your expectations. My apologies that you were not informed about our breakfast times, I will most certainly follow this up with the reception team. I am pleased to hear though that you enjoyed our delicious evening menu at the restaurant...

Reviewed 31 May 2016

stayed at the hotel for a function. night before went to set up the room when this appalling man Paul decided to have a temper tantrum which was very unprofessional on his part as customers did not need to know about the lack of communication in the hotel he then was extremely rude to us imagine our dismay when he...

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Helpful?
4Thank Simone C
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Simone C, Thank you for taking the time to provide your feedback on TripAdvisor and I’d like to repeat here the apologies we have already made to you via e-mail and followed by our telephone conversation. After our discussions I hope that the action taken has somehow restored your faith in us. Please do not hesitate to contact me...

Chilliwack, Canada
Reviewed 30 May 2016

We booked this hotel, as we were not wanting to stay right in London. The front desk staff were wonderful and super friendly! The walk to the tube station at Golders Green is approximately 15 minutes. There is bus service on the main road, although we did not use it. Breakfast was not included, and we did not use the...

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Helpful?
Thank DarleneD72
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear DarleneD72, Thank you for sharing your feedback following your recent stay with us. It is fantastic to hear that you enjoyed the room, restaurant and that the team here at the hotel made you feel welcomed. I will share your lovely comments with our teams. We are looking forward to welcome you back in the near future. Best wishes...

Halifax, United Kingdom
Reviewed 29 May 2016

We chose this because it claimed it had good access to central london and wembley . Our two destinations on our weekend break-21st and 22nd May.It was true to its word there were ample buses to both destinations from just a few minutes walk away.It was also very easy to find from the motorway , say ten minutes drive. Room...

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Helpful?
Thank johnpmoss
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Johnpmoss, Thank you for your feedback. It is great to hear that you enjoyed your stay in our hotel and found our location and the facilities in the nearby area suited your needs. I have noticed you encountered some noise disturbance from our function room. I appreciate the time you have taken to draw these points to my attention...

Darlington England
Reviewed 28 May 2016

great hotel if driving down to london, straight off motorway and easy access into london by bus or taxi. Staff friendly. would definitely stay again. good breakfast too. Great value for money. Free parking which is an added bonus for London stays.

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Helpful?
Thank broseh
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Broseh, Thank you for choosing the Palm Hotel for your recent stay and rating us with 5*. We are thrilled to hear you enjoyed your visit and that you would recommend us for other guests. We look forward seeing you again soon! Best wishes, Ivona J - Operations Manager.

Ilkeston, United Kingdom
Reviewed 26 May 2016

Great hotel. Bit hard to find from Golders Green tube station, about half an hours walk, probably best to get a taxi. When you get to hotel bus right outside into Oxford Street. When you come back to hotel from Central London get off bus at Cricklewood Lane and use bridge over road, much safer. Room excellent with sky. Breakfast...

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Helpful?
Thank Pauline E
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Pauline E, Thank you for your feedback relating to your recent stay with us here at the BEST WESTERN Palm Hotel. I am delighted to hear that you enjoyed your stay and that you found the room excellent. Thank you for sharing your comments about breakfast, really appreciated! We hope you do come back again – we often have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 

Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Region: United Kingdom > England > London
Price Range: $133 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Palm Hotel London
Hotel Style:
#76 Best Value Hotel in London
#298 Luxury Hotel in London
#370 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palm Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good size double room on the first floor, good access via lift”
 of 5 bubbles SGFDewey, 9 Nov 2016 | Read review
“Rooms to the rear a quieter”
 of 5 bubbles Chimpanzee1001, 30 Oct 2016 | Read review
“Ask for upstairs room at back of hotel”
 of 5 bubbles Hencharding, 28 Oct 2016 | Read review
“If you have a car and need a value place then Palm is great!”
 of 5 bubbles SWEsteban, 23 Oct 2016 | Read review
“The wing we were in had a funny smell, but the staff started to deal with this after we complained.”
 of 5 bubbles Reino_Pulkki, 18 Oct 2016 | Read review
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