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So Sienna

218 reviews
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Traveller (143)
Room & Suite (42)
Hotel & Grounds (106)
Overview
  • Excellent14%
  • Very good22%
  • Average11%
  • Poor13%
  • Terrible40%
Travellers talk about
Free Wifi
Non-Smoking Rooms
Kitchenette
Free Parking
Breakfast included
Pool
4.0 Star Hotel
All hotel details
Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (218)Write a Review
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51 - 55 of 160 reviews
Reviewed 8 December 2015

My wife and I stayed here on Saturday 28th November 2015 with our two children. Thankfully it was a one night stay and we checked out the following day in an extremely distressed state. First things first, when we arrived at approximately 4pm on Saturday...More

5  Thank joanned497
Response from Silvia G, Guest Relations Manager at So SiennaResponded 9 December 2015

Dear Guest, I am extremely sorry to hear about the bad experience you had during your stay with us. I would like to ensure you that we always try to guarantee our guests a pleasant and comfortable stay; this of course includes a good night...More

Reviewed 1 December 2015

There was no hot water available for a shower after our long journey We had to go to a family party feeling dirty and weary. The shower came off the wall when we tried it. They allowed a party of 6 people to continue all...More

1  Thank Rebecca M
Response from Silvia G, Guest Relations Manager at So SiennaResponded 2 December 2015

Dear Guest, Thanks for taking the time to review us. We are extremely sorry to hear that you were not fully satisfied with your stay with us; however, we would like to ensure you that we always do our best to create the perfect conditions...More

Reviewed 31 October 2015 via mobile

I stayed here in Oct 2014 with 3 other people for 1 night due to going to a show at the Apollo. We booked 2 double rooms, when we checked in we were told we were being upgraded (no idea why) and shown to our...More

Thank rachkos
Response from Silvia G, Guest Relations Manager at So SiennaResponded 24 November 2015

Dear Guest, Thank you very much for the kind words. We are glad to hear that you enjoyed your stay with us. Whenever possible, we try to upgrade our guests in order to make their stays even more pleasant. I am extremely delighted to read...More

Reviewed 29 October 2015

The room was old fashioned, dirty and not good for four persons as promised. Things are broken and in bad shape. The heater was not running. No cleaning, no toilet paper. The bathroom was moldy. However the service was friendly, the area is nice and...More

Thank Hauke B
Response from Silvia G, Guest Relations Manager at So SiennaResponded 24 November 2015

Dear guest, Thanks for taking the time to review our establishment. It is our pleasure to read that you found us competitive in terms customer service and location. I would like to ensure you that we always do our best to provide great standards of...More

Reviewed 20 October 2015

Travelling with my family, needed a reasonable hotel this time. I I found this one with a kitchen and two large rooms. We booked it via Hotels.com but read the reviews afterwards at Trip Advisor and worried about what kind of a place was waiting...More

Thank Sisyphos
Response from Silvia G, Guest Relations Manager at So SiennaResponded 24 November 2015

Dear Guest, Thanks for taking the time to review our establishment. Thank you very much for ranking us high in service, cleanliness and location. We are extremely glad to read that you enjoyed your stay with us, and I would also take a good note...More

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Traveller (143)
Room & Suite (42)
Hotel & Grounds (106)
Bathroom (12)
About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Room amenities
Microwave
Details
Price range
US$85 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$85 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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