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Novotel London Paddington

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#236 of 1,089 Hotels in London
Certificate of Excellence
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Novotel London Paddington
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2,299 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Paddington
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Showing 1,512: English reviews
San Francisco, California
Reviewed 12 February 2012

I arrived at the Novotel after a 12 hour flight at 10am. The hotel was extremely busy. The reception staff was very friendly and warm. What impressed me the most was the Duty Manager Gili. He greeted every single guest who walked through the door, made sure people weren't waiting by helping check luggage for storage and asking how he...

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Helpful?
Thank kaisoap
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Many thanks for posting a positive review about the hotel. I have obviously shared your comments with Gili who was delighted to have made such a positive impression! He is a true asset to the hotel and can only thank you for naming him in your comment. I hope you will return when next in London, Kind regards Guillaume Rapin

Singapore, Singapore
Reviewed 11 February 2012

Spent a night here as I wanted to be close to Paddington Station. Just a short 3-5 minute walk away. Convenient also as tube at same location and station has taxi rank. Hotel 3 years old and modern as well as clean. My room was facing offices so don't pick rooms with this facing. Excellent shower but heating did not...

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Helpful?
1Thank BKO57
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Many thanks for your review. I am pleased to read you had a pleasant stay and would happily return. I have shared your comments on the remote with my housekeeping team to ensure that batteries / remote controls are tested daily. I look forward to welcoming you again soon, Kind regards Guillaume Rapin

La Coruna, Spain
Reviewed 10 February 2012

I stayed in this hotel for a weekend. It is a very modern hotel, specially if you compare it with other ones in the city. The rooms are very clean. The bathroom is quite complete (with a shower and a separate tub). The silence is one of its features. Good breakfast. My return flight was cancelled due to the snow,...

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Helpful?
Thank a-freire-88
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Many thanks for your very positive review about the hotel. I am sorry to read your travel arrangements has to be changed due to the snow in London, however I am pleased to read that my team was helping to find other possible arrangements. I hope to welcome you again soon, and hopefully next time it will be sunny! Kind...

London, United Kingdom
Reviewed 5 February 2012

I stayed at the Novotel paddington a few weeks ago and was very impressed with the service received from the minute i checked in until my departure. The rooms were spacious and well mantained and what topped it off for me the reception staff were fantastic, I was checked in by a young lady by the name of Rebecca whom...

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Helpful?
Thank jayna
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Many thanks for taking the time to review your recent stay with us. I am delighted to read you enjoyed your time with us and we all look forward to welcoming you again soon, Kind regards Guillaume Rapin

Edmonton, Canada
Reviewed 5 February 2012

I encountered a number of issues: 1. The bar manager claimed to be a know-it-all and refused to charge me in the local currency (GBP) on my credit card, whereas, if an option is presented to instead be charged in the home currency of the credit card, such option can be declined. 2. The man at the front desk, perhaps...

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2Thank Travel_Gary
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Many thanks for taking the time to post a review about your stay with us. I am sorry to read you had a negative experience with us. I can confirm that additional training based on your feedback is happening for the teams to better understand all the facilities and options of the credit card marchines. For the taxi, I will...

Oslo, Norway
Reviewed 1 February 2012

They had misplaced our prepaid confirmed booking, and didn't know that we were a family with two young children. Without calling us they had arranged that we would stay in another hotel nearby, but at a tiny room where not even all of our luggage could get in. The staff at the Novotel lied to us and said that it...

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Helpful?
2Thank Merete H
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Dear reviewer, I am terribly sorry about the experience you had with us last week. As explained by the team, one of the guest who was due to check out was ill and could not leave the hotel, which put us in a difficult situation as we have to then move a client arriving on the day to another hotel....

Chicago, Illinois
Reviewed 31 January 2012

My family and I stayed at this hotel for a from 27 - 29 January 2012. We had a FANTASTIC stay. The first thing we noticed was how modern the hotel was. Everything was new and clean. We were then amazed at how friendly the staff were. The seemed to want to help us and to ensure that we had...

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Helpful?
Thank Ronald J
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Thank you for sharing such a positive review about the hotel. I am delighted to read you enjoyed the hotel but even more important that the team was showing care and attention, which is really what we are aiming for. We are all looking forward to welcoming you again soon, Kind regards Guillaume Rapin

Reviewed 31 January 2012

The Novotel Paddington is a fine hotel with helpful and friendly staff. Everything is OK. But that's it. It is a business hotel, so if you come for business around Paddington station, stay here. For leisure, there are better options in London.

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Thank Roeland v
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Many thanks for taking the time to post a review about the hotel. We are indeed located in a business disctrict, however are also only a short walk away from Paddington underground and very close to Hyde Park and most of the London Landmarks. The hotel also offers a swimming pool with also a sauna and asteam room, which makes...

London, United Kingdom
Reviewed 30 January 2012

I may be completely wrong in my demands and if so I apologize but this is my experience with the hotel which I would like to share because I feel utterly mistreated: A friend of mine left his keys inside his house in Paddington, London. He called me in despair and asked me to book a room in a hotel...

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3Thank Jose Antonio G
Napier, Hawke's Bay, New Zealand
Reviewed 29 January 2012

We are from new Zealand. Checked in the 3rd January checked out the 6th January: The room was spacious, cosy, clean, tidy, had a view as well. Came with Breakfast which i could not fault it was high standard. Had two main meals there and they were exceptional. The Staff were very friendly and helpful could not do enough. I...

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Helpful?
Thank Theresa H
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Many thanks for taking the time to post a review about the hotel. It is so nice to read your positive feedback. I am definitely going to share your comments with the barman who was working on those nights, as clearly he made an impression. I am glad that the team helped in their way and that you had a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 4 star Novotel London Paddington is in the Paddington Central area, easily accessible by public transport and a few minutes' walk from Paddington Station (15 minute link to Heathrow Airport and great connection to all parts of London with 4 tube lines). Enjoy a shopping spree on Oxford Street or take a leisurely stroll to Hyde Park and Kensington Palace. All 206 rooms have free Wifi access and satellite TV. Our Elements restaurant and bar also offer a relaxed dining and drinking experience. The hotel has a swimming pool, sauna and fitness room for you to unwind after a long day exploring London. You can as well use our concierge services to book your tickets for the best West End shows or for numerous attractions. ... more   less 

Additional Information about Novotel London Paddington

Address: Sheldon Square 3 Kingdom Street, London W2 6BD, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $254 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Paddington 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Cheap Tickets, Priceline, Despegar.com, Agoda and Jetsetter so you can book your Novotel London Paddington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Paddington Hotel London
Accor London Paddington
Hotel Style:
#25 Green Hotel in London
#174 Family Hotel in London
#178 Luxury Hotel in London
#215 Romantic Hotel in London
#237 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Paddington staff and other travellers.
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Questions? Get answers from Novotel London Paddington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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