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40 Marsh Wall, London E14 9TP England
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Traveller (1741)
Dining (222)
Room & Suite (22)

About

#283 of 1,204 hotels in London
Location
Cleanliness
Service
Value
Novotel London Canary Wharf is a new stylish and innovative 39 story hotel overlooking river Thames. Perfect for meetings and travel, both business and leisure, the hotel is a few minutes' walk from Canary Wharf tube station, so the whole of the capital is just a short ride away. Choose from three breath-taking options for food and drink at BOKAN: our 2 AA Rosettes restaurant, bar and roof terrace, all with ultra-modern styling and amazing views of London. Immerse yourself in designer style in one of 313 bedrooms, including 26 suites - and pick the perfect space for your event, from nine fully equipped meeting rooms. Add free Wi-Fi throughout, a state-of-the-art gym and a pool to the mix, for a stunning new Docklands hotel that offers all you need and so much more. We've been awarded AA four Silver stars, the first Novotel ever to achieve this recognition.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Kids club
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Harbour View
Languages Spoken
English, Italian
1684Reviews86Q+A100Room tips
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Popular mentions
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Most Recent
Panayot Ivanov I wrote a review 1 Dec
Sofia, Bulgaria1 contribution
Thank you very much Hristina and Radomir for the excellent service. It has been a pleaure to stay at the Novotel in Canary Wharf. I will definitely come back and hope to be welcomed by you guys again.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 2 days ago
Thank you for this excellent 5 star review, thank you so much for taking the time to share your experience with us. I am delighted you enjoyed your time with us and we can't wait to welcome you back. Jacqui & The Canary Wharf family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alan K wrote a review Aug 2022
Greenhithe, United Kingdom46 contributions17 helpful votes
Hotel's Favourite
I booked this room for my step daughter Marina and partner for her birthday 21 August. They said they had a wonderful stay and the staff were very friendly and catered to their individual needs. I booked the Executive Studio and it was a great value offer. They said the room was beautiful and had everything they wanted. Breakfast was exceptional and was included in the offer. Jacqui McMillian handled our booking and was a credit to the organisation. Alan & Jacqueline
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 30 Aug 2022
Thank you so much for this outstanding review about your daughter's stay with us. I am thrilled to read how much they enjoyed this birthday trip and that was able to look after them so well for you. I hope we see you and Marina back soon ADK67. Jacqui & The Canary Wharf Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
alessandro wrote a review Nov 2022
Latina, Italy4 contributions1 helpful vote
Amazing hotel, great stylish furnishing and comfy beds. Choice between a softer and a firmer pillow + cute throw pillows. My room also featured a sofa with a breakfast table that tucks into the sofa itself. My stay included breakfast, Emy was of wonderful help with that. Overall 10/10
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 2 days ago
What an amazing review, thank you, we love our 5 stars!!!! Emy is a star, thanks so much for her personal mention. I hope we can welcome you back soon. Jacqui & The Canary Wharf family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sergio_HN wrote a review Nov 2022
1 contribution
The hotel was close to the canary wharf underground station, with many shops and restaurants. The restaurant was awesome in the 38th floor!! Estrella was really kind and helpful! Hopefully see her again at the next congress! :)
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 2 days ago
Thank you so much for this amazing review and your very kind words about Estrella. We look forward to welcoming you back for the next congress. Jacqui & The Canary Wharf Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Momchil K wrote a review Nov 2022
2 contributions
The hotel is great. The rooms were clean, comfortable bed, nice shower and an astonishing view. The hotel is new and is maintained perfectly. It’s a pitty I couldn’t try the spa and the fitness but I’m sure they are great as well. All of the staff were very friendly but there was one receptionist - Rado - who was one of the best receptionist that I’ve ever met. He was really polite, explained us everything and was there any time if we needed anything. Just an amazing guy! Definitely recommend this hotel.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 6 days ago
Thank you for sharing this amazing experience you had with us, we really appreciate you sharing this. Rado is fabulous and will be so happy to read this review too. We can't wait to welcome you back soon. Jacqui & The Canary Wharf Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Naomi H wrote a review Nov 2022
9 contributions8 helpful votes
We had lovely stay at this hotel over the weekend. It was our friends 40th so we had a studio suite & an executive room both rooms had an amazing view, very clean and the location was perfect! I have to give a special mention to the staff who are a credit to Novotel they are very polite helpful. We wanted to get into the room early as we wanted to decorate the room, the staff made this accessible for us enabling us to create the perfect surprise for our friend, she was overwhelmed so thank you for making that possible. So rooms although it says SOUNDPROOF they are not which we found out when the very polite security asked us to turn our music down ! So be careful about that 🫣 Overall I would 100% return
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 6 days ago
We are thrilled to read this amazing 5 star review and thank you for choosing us to celebrate this event. Thank you for your beautiful feedback about my team :). We can't wait to welcome you back soon. Jacqui & The Canary Wharf Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diamond H wrote a review Nov 2022
Estrella had the best customer service ever. She is amazing and I will definitely be back because of her. 10/10 experience! She made the experience super pleasant and was very bubbly!. Definitely a breath of fresh air
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 6 days ago
Amazing review, thank you. Your beautiful feedback about Estrella makes me so proud. I am sure we will be seeing you again soon. Jacqui & The Canary Wharf Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Orlando da C wrote a review Nov 2022
My stay was wonderful. The location is perfect for doing my business. The atmosphere is fantastic. The staff is very welcoming and friendly. Breakfast is delicious. Special thanks to my good friend Rado!
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 6 days ago
Wow what a fantastic review, thank you so much for this great feedback. I hope we can welcome you back soon. Jacqui & The Canary Wharf Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bantrick wrote a review Nov 2022
5 contributions
Location, accommodation, food, bars, views of London …. All amazing! Special thanks to all of the staff for the amazing customer service and attentiveness - simply nothing about our stay that we would have changed! We stayed for a special occasion with our friends and the views from the rooftop bar and restaurant made it really memorable. Jacqui McMillan you run a fabulous hotel and you should be very proud of your leadership, your staff and your facilities! We hope to come back and see you all soon! 👍
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 1 week ago
Thank you so much Bantrick for this amazing 5 star review and I am thrilled that you would change "nothing" about your experience. I love my personal mention but it is my amazing team that I am more proud of. I hope we will be welcoming you back soon. Jacqui & The Canary Wharf family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Holly d wrote a review Nov 2022
Whitland, United Kingdom15 contributions8 helpful votes
The hotel was nice and clean. The fire alarm went off at 11.45pm. Luckily there was no fire. We were made to stand out in the street for 30 minutes (luckily it wasn't raining). It has 38 floors so it was mad everyone trying to get in lifts to go back to their rooms after. The staff made no attempt what so ever to arrange the lifts so they were up and down all over the place with people from mixed floors in one lift trying to get back to their room. The staff should have organised people and the staff should also have apologised for the disruption, but no, nothing.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 3 weeks ago
Thank you for your feedback about your stay with us. I am sorry that we had a fire evacuation and on investigation it was actually one of our guests that felt the need to set this off (which we have seen on CCTV) for no apparent reason. We cannot let our guests back into the hotel until the Fire brigade allow us to and I am sorry that this took 30 minutes but we have to make sure it is safe and there is no risk to you or my team. Unfortunatley there is no way that my team can "arrange" the lifts to stop on certain floors. We are sorry for this disruption but my team's priority is to ensure the safety of our guests and they did this as quickly as they could. Kind regards. Jacqui McMillan - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$165 - US$350 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
313
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NOVOTEL LONDON CANARY WHARF: UPDATED 2022 Hotel Reviews, Price Comparison and 1,826 Photos (England) - Tripadvisor

Frequently Asked Questions about Novotel London Canary Wharf
Which popular attractions are close to Novotel London Canary Wharf?
Nearby attractions include Canary Wharf (0.4 km), Ship Wreck at Salen Beach (0.3 km), and The Cocktail Club - Canary Wharf (0.5 km).
What are some of the property amenities at Novotel London Canary Wharf?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Novotel London Canary Wharf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel London Canary Wharf?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel London Canary Wharf?
Yes, parking is available to guests.
What are some restaurants close to Novotel London Canary Wharf?
Conveniently located restaurants include Moira Restaurant, Capeesh, and Goodman Canary Wharf.
Are there opportunities to exercise at Novotel London Canary Wharf?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel London Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel London Canary Wharf?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel London Canary Wharf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel London Canary Wharf?
The staff speaks multiple languages, including English and Italian.