We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shaftesbury Metropolis London Hyde Park

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Shaftesbury Metropolis London Hyde Park
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,303 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shaftesbury Metropolis London Hyde Park
See the most recent reviews
Showing 1,127: English reviews
Palmerston North, New Zealand
Reviewed 4 December 2014

Loved staying in a hotel in a great location with friendly staff. It is actually only a 5 min walk to Paddington station, staff assisted with where to's and what for's!!! Even arranging a shuttle to LHR that was cheaper than the Heathrow Express and pick up at the door!!

 Report
Helpful?
Thank josav67
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We will look forward to welcome you back to provide you the superior service and do let...

Cardiff, United Kingdom
Reviewed 4 December 2014

The Metropolis is only a short walk from Paddington, upon arrival the 2 members of staff were very friendly and welcoming. Myself and my colleague had booked a room each and were instantly upgraded to a fantastic room which was clean, tidy and very spacious. I will definitely be staying here again and have recommended this hotel to the clients...

 Report
Helpful?
Thank JenJenks32
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing your valuable and sincere insights from your recent stay with us. It was a pleasure having you with us. I am pleased that you carried a high impression of our services and the stay was comfortable, We sincerely await the opportunity to welcome you back in the future. Kindest Regards, Gourav Gupta

London, United Kingdom
Reviewed 2 December 2014 via mobile

We booked one night for a Christmas break away and trip to winter wonderland. It was further from Hyde Park than we first thought. On arrival staff and manager were very friendly and the hotel was spotless. A lovely warm welcome. We were told we had been upgraded free of charge to a suite - lovely. Only when we were...

 Report
Helpful?
Thank SIAN B
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. I have noted your comments and am deeply concerned with the issues. I regret the incidents took place in the morning and I would like to apologize for the inconvenience caused to you during your stay at our hotel. I thank you very...

Reviewed 29 November 2014 via mobile

I usually stay at the 5 star hotels for holiday or 4 star business hotels but this was a last minute decision so those were prohibitively expensive. This turned out to be a great choice: I got upgraded to a double room, which was clean, really well appointed, neat bathroom with space! Plug next to the bed (why can't hotels...

 Report
Helpful?
Thank Nadya B
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest , Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our...

Weston-super-Mare, United Kingdom
Reviewed 28 November 2014

The hotel is in a great location, short walk from Paddington, on major bus routes to Oxford St and Kensington and a short walk to Edgware Rd tube. Hotel staff are very friendly. Artemis was both very helpful, knowledgable and had a great personality and sense of humour. If you want a large room then this is not the place...

 Report
Helpful?
Thank PaulandFarrel
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback especially about our staff, helps us to maintain standard. Please write to me when your plan your trip to London, I will...

Reviewed 27 November 2014

The hotel was clean and tidy and good value for money. If you want a large hotel room in London then expect to pay twice the price, The staff were fantastic , very friendly and helpful . The hotel is close to Paddington underground a great location, easy to get out and about for sight seeing. I stayed at the...

 Report
Helpful?
Thank Lorrinda C
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking time to share your wonderful review. I am delighted that you enjoyed your recent stays with us. I will certainly pass your feedback to concern staff .Thank you for your positive comments about the Hotel. We will look forward to see you again. Kind Regards Gourav Gupta

Northampton, United Kingdom
Reviewed 27 November 2014

Every time I visit this hotel I cant wait until the next time I am in London. Every single member of staff does all they can to ensure you have a pleasant stay and you want for nothing. It is very near several tube stations and a great pub over the road...The Monkey Puzzle. Thank you Chetan and the team....

 Report
Helpful?
Thank Lisa B
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

ear Valued Guest, We sincerely thank you for choosing us as a preferred destination in London and for sharing your stay experience through Trip Advisor. It is indeed most rewarding for my team, to receive your compliments. We are delighted that you felt well-taken care of and liked our personalized and attentive services. At Shaftesbury Metropolis, it is our constant...

Park City
Reviewed 26 November 2014

When we checked-in we said to the attendant we were in our honeymoon and we for amenities and a room upgrade immediately. However, the most important part is that the staff were super gentle and helpful providing us with tips to visit the city. Even then when we had an issue with a ticket we bought, they sorted it out...

 Report
Helpful?
Thank Cellitos
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. It will be a pleasure to have you back. Kind Regards Gourav Gupta

Willenhall, United Kingdom
Reviewed 25 November 2014

I stayed here for 2 nights with a colleague on a business trip. We found it to be a very good hotel and a bargain at the price. Rooms were comfortable if small but equally sized to other rooms I've stayed in in London, Paris and New York. The location is convenient for the tube and traveling around London. The...

 Report
Helpful?
Thank richard_cj_gardner
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and full buffet breakfast. We pride...

London, United Kingdom
Reviewed 23 November 2014

This is one of the most terrible hotels in London, It is Not 4* Hotel at best it is 1*. Do not stay there. I received a paraplegic room, noise on the street level, when I left to find another hotel they did not refund me. Out of 3 night reservation I stayed only one night.

 Report
Helpful?
3Thank shayH007
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com as per your earliest convenience so we...

455 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (234)
Viewed
Room/Suite (73)
Viewed
Bathroom (44)
Viewed
Hotel & Grounds (20)
Viewed
Dining (14)
Viewed
View from Room (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Other (74)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (204)
Viewed
Amenities (17)
Viewed
Club Double Room (30)
Viewed
Club Double with Romance Package (28)
Viewed
Club Triple Room (32)
Viewed
Club Twin Room (34)
Viewed
Standard Double Room (40)
Viewed
The Hotel (23)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Room/Suite (5)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (3)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
Paddington / Maida Vale
Park Grand Paddington Court
Park Grand Paddington Court
#200 of 1,089 in London
789 reviews
Show Prices
Show Prices
Show Prices
Paddington / Maida Vale
BEST WESTERN PLUS Delmere Hotel
The Darlington Hyde Park
#192 of 1,089 in London
2,074 reviews
Paddington / Maida Vale
Days Inn London Hyde Park
Days Inn London Hyde Park
#403 of 1,089 in London
1,020 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: $181 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Cheap Tickets, Agoda, Montcalm Hotel (London) Ltd & Precis Properties Ltd and Hotels.com so you can book your Shaftesbury Metropolis London Hyde Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#248 Luxury Hotel in London
#370 Romantic Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a large club room”
 of 5 bubbles LyndafromLiverpool03, 12 Mar 2017 | Read review
“Clubs rooms are specious and have a Microwave in them”
 of 5 bubbles 853sadiaa, 12 Mar 2017 | Read review
“Room with bath was my preference.”
 of 5 bubbles 623oliviao, 13 Feb 2017 | Read review
“Avoid the basement if you can - unless there's a discount.”
 of 5 bubbles 956bazj, 11 Feb 2017 | Read review
“Get to know the staff, they are the most friendly you'll ever find !”
 of 5 bubbles 139jessc, 9 Feb 2017 | Read review
5 of 5