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Shaftesbury Metropolis London Hyde Park

Booking.comUS$103*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Shaftesbury Metropolis London Hyde Park
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1,324 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Showing 1,142: English reviews
Washington, United Kingdom
Reviewed 7 June 2014

Staying in London for a two day conference and wanted a room for one night close to Edgeware Road. No real knowledge of hotels in the area, however, aware that London hotels can be somewhat "overpriced" and not particularly not prepared to pay the price at the Hilton. Hotel easy to find, and just a short walk from both Paddington...

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Helpful?
Thank Leeds_Rambler
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking the time to respond. We are really pleased that you enjoyed your stay with us. It was a pleasure to read about our team’s friendliness and also your comments about our hotel in room amenities and also about breakfast. We will surely wait for your next visit & always be motivated to...

Bucharest, Romania
Reviewed 7 June 2014

Nice hotel 10 minutes away from marble arch and oxford street - buses & metro station nearby (500 m away). Rooms are kind of small but this is London ... but the furniture and painting is new. Very good breakfast.

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Helpful?
Thank Mihai L
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us you feed back especially about our Breakfast, helps us to maintain standard. Please write to me when your plan your trip to London, I...

Washington, DC
Reviewed 6 June 2014

I should have walked out when I saw the person helping me with my luggage hit the down button on the elevator. I had booked a double room, and they "upgraded" me to a Club room...which was in the basement! The bathroom was about the size of a coat closet. I couldn't even use the toilet without my legs bumping...

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Helpful?
Thank julesnu
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read about your stay at the hotel. We always appreciate feedback from our guests as this helps us to improve our service and product. I will certainly look into cleanliness as you have mentioned and will surely be do the needful.In...

Belfast
Reviewed 6 June 2014

I booked the Shaftesbury Metropolis London Hyde Park 1 day before travelling and on the day of arrival I was told that they have some refurbishments that required a change of hotel. I was changed to another location which was out of the way and not as good as the other. I was told that I had booked a single...

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Helpful?
3Thank Philip519
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com as per your earliest convenience so we...

Lincoln, United Kingdom
Reviewed 2 June 2014

The receptionist was friendly and efficient, the corridors to our room would have been a bit tricky had we been travelling with large luggage, and we did have an initial struggle with the electronic lock on our room door. The room itself, however, was clean and comfortable. It may not have been expansive, but it was not cramped either, and...

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Helpful?
Thank Mcook8
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking time to share your wonderful review. I am delighted that you enjoyed your recent stays with us. I will certainly pass your feedback to all reception staff .Thank you for your positive comments about the Hotel. Hope to welcome you back soon! Kind Regards Gourav Gupta

Paris, France
Reviewed 26 May 2014 via mobile

Really nice staff, proper greeting. The club room (twin) was big enough, with nice flat screen TV. I could not hear the neighbours at all which was good. Bathroom was amazing with good toiletries. The bed was perfect too. And they would make the bedroom everyday. The only thing is the breakfast price which I find a bit excessive, so...

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Helpful?
Thank ParisSolsol
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for your lovely comments about our premises & other facilities. We hope you will be back soon and for assistance write to me on dm@shaftesburymetropolitan.com Kind Regards Gourav Gupta

Dubai, United Arab Emirates
Reviewed 22 May 2014 via mobile

I was in London just for a night and stayed in this hotel on 19.05. My room was 803 and it was in the basement. honestly the room is big enough when u compare with the other hotels of that price category. I did call the hotel prior to my arrival and inform them that I would appreciate an early...

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Helpful?
Thank Alex G
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we will pass your comments...

York, United Kingdom
Reviewed 18 May 2014

A good little hotel. The hotel was ideally located for my trip, it was easy to find. Upon arrival the staff were very courteous and helpful. The room was a double room, but it was in the basement and wasn't that big. There was enough room for me! It had everything that you needed and one of the best showers...

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Helpful?
Thank harryflashman01
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us you feedback especially about room ,it really gives us an boost to work more hard. Please write to me on - dm@shaftesburymetropolitan.com and please...

Blackpool, United Kingdom
Reviewed 17 May 2014

We stayed at the Shaftesbury Metropolis... As soon as we walked in the hotel, we was greeted by a friendly reception, check-in was quick and efficient, we was told that we was upgraded from a double to a club room...upon entering our room we found that we was given complimentary bottle of wine, which was a very kind gesture. Room...

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Helpful?
Thank Joe T
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis. I am writing to personally thank you for your stay with us & I am glad you enjoyed your stay. We will certainly keep our good work to make guest happy. I will pass your comments to mentioned staff. We will look forward to welcome you back and...

Barcelona, Catalonia, Spain
Reviewed 12 May 2014

I was given an extremely small room, under street level, very uncomfortable, you had to move around the room as if on a boat. I took it because there was a strike on the subway and it was very late when I got there. The wifi was very slow. The staff was friendly, the rest was fine.

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Helpful?
Thank MPS20132000
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read about your stay at the hotel. We always appreciate feedback from our guests as this helps us to improve our service and product. Our bedrooms are much bigger than average London room with all the amenities. However, please do let...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: $182 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#237 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nearest underground Paddington station.”
yvonnep306, 19 Apr 2017 | Read review
“The double room was rather small for two people, whereas the family room was just right for a couple.”
sdym49, 13 Apr 2017 | Read review
“Book well in advance as they do sell out in holiday periods or remaining ones at short notice become more expensive.”
806rikr, 9 Apr 2017 | Read review
“Upgarde to Club Rooms”
ianhollyfarm, 7 Apr 2017 | Read review
“Ask for a large club room”
LyndafromLiverpool03, 12 Mar 2017 | Read review
5 of 5
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US$103* /night
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Prices are for 1 room, 2 adults
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