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#583 of 1,147 hotels in London
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Victory House, a cosy, boutique hotel located on London’s iconic Leicester Square, in the heart of the West End. Exuding chicness both inside and out, the hotel holds 86 stylish bedrooms and suites, all designed with a nod to the area’s cinematic glamour, with many offering unrivalled, front-row views to London’s exclusive red-carpet film premieres. Bringing the glitz and glam of Hollywood to your window, Victory House takes centre stage in the heart of the West End, circled by theatres that have hosted some of the most iconic shows in West End musical history. Get red carpet ready and indulge in all of what this part of the city has to offer. Immerse yourself in the land of film and theatre today. Victory House Hotel is proud to donate 2% of its sales to charities that support education for underprivileged and disadvantaged communities across Britain.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Languages Spoken
English, French, Spanish, Filipino and 3 more
Location
14 Leicester Place, London WC2H 7BZ England
Victory House Leicester Square
553 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Victory House Leicester Square garners praise for its vibrant atmosphere and spotless cleanliness, with many guests appreciating the modern rooms and comfortable beds. Despite some reports of small rooms and maintenance issues, the central location is a highlight, offering easy access to attractions and transport.
However, opinions on service and value for money are mixed, with some travelers citing high costs and additional fees, as well as varying experiences with staff responsiveness. The noise level, a common concern for centrally located hotels, generally subsides by 10 pm, ensuring a peaceful night's rest for many guests.
Location
Central
Atmosphere
Lively
Rooms
Basic
Value
Expensive
Cleanliness
Meticulous
Noise level
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We pre booked a two night stay here and arrived slightly before check-in time. Our room was ready so after registration we headed up to the fourth floor. There is Pathe News projected onto the walls at every level and it is very tempting just to stand and watch it and to try and name the people shown. Our room was lovely, very minimalist and calming from a muted colour palette. The bed was huge and as it turned out extremely comfortable. The shower room was quite small but had everything we required. The rainfall shower was very powerful and the White Company (Noir) toiletries were appreciated. The Hotel was very quiet as we did not hear our neighbours at all but the noise from the drummers outside in Leicester Square at 3a.m. was dreadful and despite being prepared with earplugs it still disturbed our sleep. This also happened on our second night so be warned. Breakfast was delicious and excellent. The staff were obliging, friendly and very efficient. There was a good selection of cereals, yoghurts, smoked salmon, meats and cheeses as well as a warm selection. The sourdough bread was fabulous. Despite the grumbles regarding the noise, we would stay here again as the location of the a Hotel is perfect for walking everywhere. We loved that.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from victoryhousehotel, Manager at Victory House Leicester Square
Responded 12 Mar 2020
Dear JandR1971, Thank you for reviewing your recent stay at Victory House Hotel. We're pleased you enjoyed our cinematic theme and calming comfortable rooms. We're glad our staff made you feel welcome and you enjoyed our breakfast offering. We look forward to seeing you again soon at our centrally located hotel. All the best, Paul Hunter Area General Manager
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As someone who has worked in marketing for 20 years I'm hugely cynical of any online advertising tools, so I feel super silly for having fallen for the photography on the website and social channels. It looks beautifully light, airy, reasonably sized and very contemporary. In reality, the lift was rickety, corridors darker than Mordor, room pokey with small porthole windows which is a huge shame given the location of the hotel. The reception was underwhelming to say the least - a lady sat behind a makeshift desk on an old bar stool down a long galley room. It felt like I was going into a trades entrance. The first impression was miles away from the luxury on the website and social channels. The room was clean but small considering we'd opted for the Queen Suite. The bathroom smelled like cabbage and had zero ventilation so couldn't shift that smell. There was rust on the walls in the shower from where there had been something attached to the tiles which had been removed but the rust was still on the tile. The kitchen and bar were closed due to "Covid" which is crazy given that all the bars and restaurants in the West End are up and running. There was a Nespresso machine in the room but no pods... I will say that the whole disappointment was mildly redeemed by a very comfortable and clean bed which delivered a very good night's sleep. But overall, it definitely not what I expected from what is presented online as a little bit of luxury. It was average at best and not value for money. Don't believe the Instagrammers!! I'll go for the Premier Inn across the street next time.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Criterion Administrator , Other at Victory House Leicester Square
Responded 5 Aug 2022
Please accept our sincere apologies for the shortfalls and discomfort you've encountered during your visit. The comfort of our guests is one of our top priorities, so we are very disappointed to hear that this was not delivered on this occasion. Please rest assured your concerns will be highly taken under consideration and informed to the management team to seek a prompt improvement moving forward. We hope we can win back your trust and exceed your expectations in the future with services that are memorable for all the right reasons.
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Made a choice to stay here as we usually choose branded hotel chains like Hilton. I was very pleased with this hotel, absolutely nothing went wrong. The room was big enough, it wasn't enormous but the quality was great, the beds were comfy, it was well cleaned. The shower was great, in fact, possibly the best shower I've ever had in an hotel in terms of water pressure and volume. The public areas were nice and clean and smelled good too. Lovely style touches everywhere with dimmed lighting and vintage film projections on the walls, there was nothing to not like about the hotel. Are there better hotels? Of course, but at twice the price. The approach to the entrance of the hotel is the only thing that let's it down as it looks like a cafe bar and the reception is through the bar essentially but don't let this put you off. This hotel is an Hilton Honors Club killer for me and has pushed me to try more hotels like this instead of the almost always guaranteed disappointment I seen to get everytime I check in with Hilton or Marriott. Why? Well, the aircon worked for starters, the shower and bathroom fittings all worked and there was no dust in the room or black hairs in the bathroom. The location was amazing, 30 seconds from chinatown and Leicester square and 1 minute walk from trafalgar. 6 minutes from Tottenham Court Road tubestation and 10 minutes walk from embankment pier for the Thames River boats. We stay in London a lot, and this was the best location we've ever had. If you're driving in then QPark in chinatown is your best car park bit this hotel really you don't need your car. My advice would be park outside London and tube in to avoid congestion charges and heavy parking fees, not to mention the myriad of fines you can get for being in the wrong lane. Noise, our window was on the first floor over looking the entrance, there was some noise although very little after 11pm and remained fairly low until 10am the following day. The hotel has eyemasks and earplug sets in the rooms as standard, but these weren't required. There was no desk and chair in our room, so this would be worth considering if you're thinking of working. Our room was the double deluxe. The bed was perfectly comfortable. All in all, a perfect stay, thank you Victory House, hopefully we will return soon.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip:Â You can get all over London within 10 minutes from this hotel using the tube. Its a perfect...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victory House, Guest Services / Front Office at Victory House Leicester Square
Responded 22 Feb 2023
We are delighted you had a great stay with us. We are so pleased you appreciated our friendly and helpful service; our team are on hand 24/7 to help! We hope that we will have the pleasure of welcoming you back soon.
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Room not as clean as you would expect on arrival. Also very bad location of the room it was very noisy and extremely cold as the sound and wind proofing needs repair. Also if you wish to have a drink after 10.30 you may not be able to as the hotel depends on the privately owned restaurant to provide drinks. I had to offer staff £30 cash for a bottle of wine to take to the room as he refused to sell me one at first .
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from victoryhousehotel, Manager at Victory House Leicester Square
Responded 7 Jan 2020
Dear demmet775901, Thank you for taking the time to review your recent stay with us. I would be very interested to find out more information about your concern raised above so please feel free to email me on paul.hunter@criterionhospitality.com to discuss this matter further. All the best, Paul Hunter Area General Manager
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My family stayed at the Victory House for a family vacation in England. The location is absolutely perfect, it's in Leicester Square which is basically a mini "Times Square." There is always a street performance to watch (singing, break dancing, caricatures, etc) and is right in front of China Town. It is also a short walk to any bus, metro, or tax stand a guest may need. It is also right down the street from Picadilly, which is full of additional shopping and dining options. Depending on room location, guest may hear noise from the area at night (street performers, loud people, etc). The staff are very friendly, and attempt to do everything within their power to ensure you have a nice stay. They offer restaurant suggestions, directions, and transportation guidance. One of the front desk staff even agreed to send my post cards out for me! The staff are typically very prompt to respond to email communication prior and during your stay. The only issue my family encountered was during check-in, and it wasn't completely the hotel's fault. The guests who stayed in the room assigned to my family prior to our arrival had a very late check out, and as such our room was not ready as expected at 3PM. In addition, there are not many outlets in the room we stayed in, but there were two USB chargers by the headboard. The hotel also does not recycle, but if guests are so inclined the city has recycle bins in Leicester Square. One thing to note for future guests, this hotel has gone cashless and only accepts payment by card at this time. The payment is due at check-in, not check out. Overall, it is a lovely hotel with friendly people and I would recommend it to future guests!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Criterion Administrator , Other at Victory House Leicester Square
Responded 5 Aug 2022
We are so happy you had a lovely stay with us and glad to read your appreciation for the service you received from our friendly colleagues. It really means a lot to us. It is great to see our team have helped to make your stays with us all the more comfortable and memorable.
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We were a group of three adults and we booked the Junior Suite. A foldout bed was provided in the separate sitting area. Room was on the 5th floor and was fully airconditioned and we heard no noise from outside or inside the hotel at night.
The location was perfect as it was on a direct underground from Heathrow airport to Leicester Square.
We would highly recommend this hotel.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Criterion Administrator , Other at Victory House Leicester Square
Responded 15 Aug 2022
Thank you for taking the time to leave a review, it is such a pleasure to read your lovely comments, we are so pleased that you enjoyed a great stay with us, We hope to see you again in the near Future!
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We paid around £700 for 3 nights and thought that the money was well spent due to the fantastic location. It’s perfectly well located for us to explore the best of London, we mostly walked to most places and restaurants. The hotel room is tiny like most London hotels but it didn’t bother us because we stored our big luggage at the airport. There’s enough electrical ports in the room to charge our phones and power bank. Water pressure was strong and the shampoo didn’t make my hair frizzy like most hotel’s shampoo. One of the elevator didn’t work for the whole four days while we were there so we took the stairs because it was faster to just walk up and down the stairs than waiting for the elevator especially during the day since it’s shared with the housekeeping staffs as well. We were a bit worried regarding the noise level some guests mentioned on the reviews but we found it didn’t bother us too much in the end.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victory House, Guest Services / Front Office at Victory House Leicester Square
Responded 22 Oct 2023
I am happy you had a pleasant stay with us, and our hotel and its location were to your liking
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My friend and I stayed here for the night as we were going to the premiere of Top Gun : Maverick. He booked here because of the close proximity to the Odeon Luxe and I’m so glad he did! A very special shout out to Sophia who worked on the desk, she was so welcoming, helpful, friendly and personable. We dropped our bags off before our check in time with no issue and our room was clean and absolutely fine for a central London location. The room was perfectly fine for what we needed, only there for the evening and plenty of space for our bags, a hanging rail for clothes and a useful hair dryer. I brought my own toiletries with me but soap and shampoo are provided along with water in the mini fridge. We were on the 6th floor with a view across Leicester Square and didn’t have any issues with noise, which I was pleasantly surprised by as when you’re staying in a central location like this you can expect a certain level of noise! Thank you again for such a lovely stay, all of the staff were really friendly and helpful.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Criterion Administrator , Other at Victory House Leicester Square
Responded 5 Aug 2022
We are so happy you had a lovely stay with us and glad to read your appreciation for the service you received from our friendly colleagues. It really means a lot to us. It is great to see our team have helped to make your stays with us all the more comfortable and memorable. We are overjoyed by your appreciation! It is great that you loved your experience with us, and we do hope to see you again very soon.
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For the price paid for the deluxe queen suite we found that the quality was definitely not to standard as the seat cushions were dirty and the facility over all lacked cleanliness. We also found there was no soap or tooth paste so therefore not satisfied for the price we were paying. On the other hand it is located in a nice part of the city and close to all major attractions but very disappointing in quality.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Criterion Administrator , Other at Victory House Leicester Square
Responded 5 Aug 2022
Thank you for staying with us and for taking the time to leave us a review. I am sorry to read about your disappointment with your experience and missing amenities. We value all the feedback we receive as this is our best resource for improvement, and I am certain that appropriate steps will be taken so this doesn't happen again. I hope you will give us another try, the next time you're in the area.
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We had a very nice stay at Victory House. It's located right in Leicester Square, right in the middle of a lot of tourist destinations, very easy to take the Tube everywhere. We were upgraded to a Deluxe suite when we got there, so we had a pretty nice sized room. Bathroom was pretty big but we had trouble with the hot water. We also think we were put into a smoking room, so if that it's an issue, then I suggest ensuring that the room you get is a non-smoking room.
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Review collected in partnership with Cancelon.com
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from victoryhousehotel, Manager at Victory House Leicester Square
Responded 6 Jan 2020
Dear alex2020997, Thank you for reviewing your recent stay with us. We're glad you enjoyed your stay, loved our central location and enjoyed your upgrade. I have passed your feedback onto the rest of the team. We hope we see you again in the near future. All the best, Paul Hunter Area General Manager
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There are more places to choose from in the London area.
PRICE RANGE
S$308 - S$497 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonLeicester Square / Shaftesbury Avenue
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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