Came for an over night stay with my family. It was a late check in and the staff were so accommodating to us. The following day we had something to do in the morning and may not have been back in time for check out. The team really worked around our needs and supported us with this. We also used the parking and this service was above and beyond as we parked longer than our stay. Over all really good service, friendly team and really clean rooms. Definitely would come back.
Just off the main road, not an obvious entrance. But a handy location for vauxhall station and the oval. I was given basement room as expected from my booking, so no window. Room was ok and clean. Bathroom fine. Room was not cleaned in the 3 days i stayed. Few hotel facilities, budget style hotel but not budget hotel prices.
A small hotel, very friendly, tucked away from the bustle but only a short distance from the city of London itself. Staff were helpful and polite. The manager was very helpful. He gave us directions, booked taxis and looked after our belongings while we went to the Embassy for interview.
Excellent customer service. Management went up and beyond on helping us with extending our stay at their hotel to directions to various tourist attractions. How to get there by bus and tube and local restaurants. Wouldn't stay any where else than here whenever we return to London.
Having booked this hotel once we arrived it was very disappointing. The location was very poor our room was overlooking hoses and the area was not conclusive to being comfortable to walk back to the hotel after dark. The room was very small and the bathroom was not clean even though this was an executive room. For the price I would definitely it recommend a visit.
Stayed here one night as the Holiday Inn next door is currently closed. We had an appointment at the US Embassy. Room was very small clean and well fitted. The shower was just warm. Booked bed and breakfast when I asked where we had breakfast I was told we had to collect a box in reception and eat in the small area in reception. We were on the understanding the breakfast was a full breakfast not a packaged box. We cancelled the breakfast and was told we would get a refund which to date has not arrived. A package box breakfast for £16 each is a joke.
Where do I start? My work colleague and I had rooms booked for 2 nights and left after 1… Room in a cellar with no window. Furthermore, only one staircase so a claustrophobic fire trap Asked to move to a room with a window and given inconsistent stories. I was told that it cost to upgrade, but I could; my colleague was told they were fully booked (a quick website check showed that to be untrue) Put up with awful room looking forward to “Hearty breakfast to keep you fuelled throughout the day” to quote the hotel website. It was a paper bag with a soggy croissant, a tiny cake and a couple of other items. Dreadful This is a Plus hotel, which, according to the BW website should be a cut above. No bar, communal area closed off (despite website claiming that there is a bar. Quite the worst hotel I’ve stayed in in Europe and North America Miss-sold in the extreme I’ve copied the website claims in case they’re taken down and denied…
The hotel has a modern fresh feel and is conveniently located 10min walk from Vauxhall tube and the Embassy building. The staff were accommodating and friendly, would recommend this hotel for business or leisure in London. The room was small but perfectly suited what we needed as we didn’t spend a long time in the room.
Javed the manager was amazing, very friendly, extremely helpful and professional. Our room was small, but who needs a big room…It was cosy and the bed was comfortable, the room was clean, warm and quiet and good value for money. My mother who has mobility issues found the bathroom spacious and easy to navigate. The U.S. Embassy (where I had an early interview) is a 15 minute walk or 5 minute taxi ride.
Good position and overall experience, the only issues I had were related to noises during the nights. I hope next time I'll have a better sleep. I'll take it in consideration for my next trips to London.