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Overview
2.0
9 reviews
  • Excellent11%
  • Very good0%
  • Average0%
  • Poor56%
  • Terrible33%
4 weeks ago
“Inconviniat”
27 Mar 2018
“Not worth it, poor service all around”
AMENITIES
Free Wifi
Non-Smoking Hotel
Suites
Kitchenette
2 Star Hotel
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9)
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1 - 5 of 5 reviews
Reviewed 1 week ago

My partner and I booked a 3 night stay at Nevern House for a short break to London over the weekend; although we only stayed one night. The problems with the property started before we even arrived, as we were charged a £5 pound cleaning...More

1  Thank Justbefree
Reviewed 4 weeks ago via mobile

The location is good, 5 minutes from Earls Cort, good access to buses and to a grosery that is opened till midnight. The kitchen is well equiped, the place was clean and looked nice, But... We were a family of 4 and stayed at a...More

Thank Shani A
Reviewed 28 March 2018

As soon as we came in we could see that the hotel was under renovations which we were not told. Then the receptionist hadn't read our comments about arriving early and tried charging us £15 for early arrival, even if I knew it was £10...More

Thank Lise1994Norway
Response from NevernHouse, Guest Relations Manager at Nevern HouseResponded 6 April 2018

Thank you very much for your feedback. We are sorry to hear that you've felt that we came short on your expectations. With regards to the fees, our early check-in fees were recently amended, but we keep the previous fees for those bookings there were...More

Reviewed 3 January 2018 via mobile

The location is great. About 5 minutes away from the tube station ‚Earl‘s Court‘. Rooms are on the smaller side. Towels and shampoo were displayed. Bathroom was cleaned once in five days while four people having been using it. Very very hard to get in...More

1  Thank Lara K
Response from NevernHouse, Guest Relations Manager at Nevern HouseResponded 19 February 2018

Dear Lara, Thank you very much for your feedback. We are sorry to hear that you had to experience some negative aspects during your stay with us. We will aim to improve our housekeeping and customer services for future. Your feedback is noted and highly...More

Reviewed 6 December 2017

I would give this guesthouse 0 stars if I could. Their customer service is terrible and their policies are spiteful. I booked a room for the end of February 2018 at the beginning of December 2017. I understood that the property had a free cancellation...More

Thank Amanda D
Response from NevernHouse, Guest Relations Manager at Nevern HouseResponded 19 February 2018

Dear Amanda, thank you very much for sharing your comments with us. We value our guests and strive to ensure they have the best experience possible, so please accept our apologies that you feel we fell short of our goal this time in terms of...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Details
Price range
US$79 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$79 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Questions & Answers
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Rachael M
22 May 2018|
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