I’ve stayed here multiple times whilst on business in London. The welcome is friendly and efficient, and nothing is too much trouble for the lovely team. It’s clean and well maintained. The rooftop restaurant / bar is a great place to eat, or chill, or work. The rooms are lovely, even the smaller ones have everything you need.
My wife had booked a trip away for our first wedding anniversary. We have stayed in hotels all over the world and she has a immense judge of what makes a hotel stay a exceptional experience however she outdid herself with her choice this time…. From the moment you walk through the door you are greeted with a warm enticing scent in the air with fantastic interior decor. We arrived early- 11am expecting to only be offered a bag drop service like many other hotels. The gentleman on reception checked us in without a fuss, professionally with a warm nature about him. Upon learning we had a lunch reservation at the rooftop bar for our anniversary he offered a complimentary glass of fizz and mock tail. A very nice gesture. Our bags were carried to the elevators by the star of the show. A lovely tall gentleman whose name evades me (management if you read this I must know) I have never in many multiple visits around the world had customer service like it. Incredibly professional but so heartfelt and personal it felt like a family member. He always took the time to stop and chat to us when moving through the hotel and even chatted to us whilst on a break outside of the hotel when we went exploring. What a gem of a staff member you have on your hands there. The hotel itself. Design- flawless and beautiful cleanliness- Immaculate. Housekeeping team incredibly efficient- best I’ve come across . Everything about the stay visually was pleasing. Bed that makes you want to sleep for years and a spacious bathroom. Amenities- Large TV with multiple channels (Sky Sports Football/Main event and BT Sports included- so rare wow!) Nespresso coffee and a generous tea making facility with popcorn and biscuits included. A stocked minibar with no hidden and overpriced charges, which was replaced daily. Vintage radio and phone for services a nice touch. 2 x Bathrobes- the amount of hotels we have stayed in where only 1 is provided. Safe and all usual hotel amenities (hairdryer, amenity kit, iron) all provided but had that touch of class compared to rivals. Food and Drink- Brunch and cocktails overlooking the London skyline is a must in the rooftop bar. Scallop and Monkfish as good as anywhere I’ve had before with unique and individual cocktails. Even accommodated us during a busy dinner serving when we just wanted drinks. As a treat we ordered breakfast as room service. Incredibly priced for London! No hidden charges really did feel like a bargain. Instagram worthy but the belly was more than content an unbelievable combination. Whether it’s the amazing feel and look of the hotel- or the sensational customer service- or the stunning food and drink that makes you want to stay here just know one thing staying at another establishment whilst in London would be a travesty. We look forward to visiting the Vintry and Mercer again in the near future!…
I couldn't recommend this hotel highly enough, from start to finish it was incredible! The staff were so professional, helpful and friendly, the room was beautiful and the restaurant was fantastic~! I have stayed in lots of lovely London hotels but none compare to the Vintry & Mercer
lovely hotel, service a bit mechanical and rushed when checked in but on the phone staff super helpful. food okay and food service okay in the restaurant for breakfast. I would stay here again, its a lovely location and building and the rooms are lovely
Warm welcome and impressive team morale displayed at front of house reception. The room was perfect, very atmospheric and had many complimentary bathroom supplies and fully stocked fridge. Very comfortable stay, I still dream of the amazing pillows. Best pillows ever!! My only grumble at a push was the lighting for make-up application, I did look very orange once outside due to no natural light in our room BUT this wouldn’t stop me coming back. I want to go back, now. We enjoyed ourselves so much here, we didn’t take many photos, so sorry!! Didn’t use the gym. The hotel bar was very nice, themed decor. Well stocked with liquor. We had our breakfast delivered by room service which was brilliant service. The breakfast wasn’t to our tastes but very very nice, fresh supplied as well.…
Beautiful hotel. Lovely, friendly reception staff. Our room was ready to check in at 10.30 in the morning! The bars are lovely and the bedroom was fantastically clean and well equipped. Should have been a 5 star review but lost 1 star because the breakfast was awful! We expected much more from a £370 per night hotel. There were only 2 staff on duty. One made a cappuccino for us and left it on a tray for so long before it was brought over to us that it was cold. There was a 30 minute plus wait for cooked breakfasts and the waitress was trying to talk people into just having continental! As for the continental breakfast it was all left out on a table! Nothing refrigerated. We were there for over an hour and there were hams, yogurt, cheeses and other dairy products just left out. I certainly would not want to pay £18 for it! The cooked breakfast was very good when it did arrived. A huge shame because the stay was otherwise faultless!…
We had a fantastic stay at V&M. The hotel is located close to a train stop but is tucked down a small street so is quiet. The staff was great from check in, through daily interactions, cleaning and the restaurants. The rooms are very well appointed with a nice comfortable bed, small fridge with complimentary waters, coffee, tea and small snacks. They even have power adapters for plug in. The restaurants were convenient and the food was great. We had no complaints at all and would highly recommend it.
Had a lovely stay in the V and M hotel. Lovely hotel with a beautiful rooftop restaurant and bar. The staff were amazing especially Catrina in reception. She is approachable, v professional and so efficient and always smiling. We will definitely be back.
Overall stay was good, hotel great. Friendly receptionist, who went the extra mile, ensuring our stay was special. Location good for St Paul's and evening strolls along the embankment, experience London at night.
Tulu works in the hotel, and as soon as arrived he made as feel so extremely welcome, safe, joyful and vibrant. He was always making sure we had everything we needed, he made himself available to help and assist in any way he possibile could and as a character was simply full of life. This hotel made an excellent choice in who they hire!