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The Kensington

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#36 of 1,087 Hotels in London
Certificate of Excellence
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The Kensington
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2,586 Reviews from our TripAdvisor Community

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Showing 2,345: English reviews
Helsinki, Finland
Reviewed yesterday NEWvia mobile

This was my 5th visit in London but The Kensington is the first hotel that really kept their promises. Nice location, clean rooms, comfortable beds and ecxellent service! Room was a bit small for two ladies with big luggage but we managed 😀 (Well, room is never big enough)

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Helpful?
Thank Tuju71
London, United Kingdom
Reviewed yesterday NEWvia mobile

Stay here regularly for business when in London. No major faults. Staff helpful and bar is nice if a little expensive. Only minor niggles are that there is no iron in the room and avoid the 5th floor where the rooms are tiny. Overall not a bad place to stay and in a good location

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Thank R12325
New Orleans, Louisiana
Reviewed 4 days ago NEW

We had a wonderful 40th Anniversary London vacation staying at The Kensington. From the beginning, we had a warm and welcoming check in with Lillian at the front desk. Lillian immediately acknowledged our anniversary and provided us with a refreshing beverage and warm towelettes. The concierge staff was most helpful with providing us directions. dinner reservations and theater tickets. Thank...

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Thank ibl1015
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, First of all thank you for your kind comment and for taking the time to share it with others. It is wonderful to hear you enjoyed your stay and appreciate the nice mention to our Front Office and Concierge staff. We would love to see you again soon. Kind regards, Cristina Garcia Tejedor Guest Relations Manager

Swanley, United Kingdom
Reviewed 4 days ago NEW

Fantastic time, it was perfect. The staff were so welcoming. Nothing was too much trouble from the lovely manager to Barbara who served our table. Fabulous. Will definitely be returning. Lovely atmosphere.

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Thank J B
County Dublin, Ireland
Reviewed 4 days ago NEW

As with most London hotels the rooms can be on the small size but the standard of them makes up for it. The staff here really make the hotel. Very friendly and helpful. The bar is a great place to start an evening. We'd love to return on our next visit to London.

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Thank Derek B
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this review

Dear Mr B, Thank you very much for your review, it is wonderful. We are very glad to hear you enjoyed your overall stay; our staff was delighted to read they made a big difference. We definitely look forward to seeing you again very soon. Kind regards, Cristina Garcia Tejedor Guest Relations Manager

Reviewed 4 days ago NEW

We'd booked the Kensington for one night for a Christmas party, but due to work we couldn't go (ironically). The Kensington were wonderful and let us move this to January. When we arrived were greeted with a bottle of water and hot towel, the bedroom was stylish and very comfortable with large beds. We had dinner in the The Town...

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Thank Simon S
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this review

Dear Mr S, First of all I would like to thank you for taking the time to write your review, which is absolutely delightful. We all are extremely satisfied to hear you enjoyed your stay at The Kensington including your visits to the Town House and the K Bar. Thank you as well for your nice mention to all our...

Reviewed 4 days ago NEWvia mobile

I visited The Kensington today for Tale As Old As Time Afternoon Tea, upon entering we was greeted by a lovely gentleman called George who made us feel very welcome. After 10 minutes or so we was shown to our table and introduced to our waitress Barbara who was fantastic. She saw that we was always ok and that our...

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Thank Becky F
Reviewed 6 days ago NEW

The staff were fantastic; so polite and accommodating. From George at the front door to Richard serving us...it was a fantastic day made even better by the staff. A lovely hotel and great staff...who were all amazing, you are all a credit to The Kensington Hotel. Thank you all for everything.

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1Thank Haj K
California
Reviewed 6 days ago NEW

This hotel continues to impress me. It's been 4 years since our last stay and while the hotel has grown to take over a large portion of the street (Queens Gate) behind it, the service is still excellent. We were kindly upgraded upon check-in, given hot towels and refreshments from the juice bar. We were on a tight schedule to...

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Thank LondonGauker
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Thank you very much for choosing The Kensington after four long years and thank you very much for taking the time to write such a wonderful comment. We are delighted to hear you enjoyed your stay and appreciate your highlights on our service, afternoon tea and location. It will be my pleasure for your future stays to allocate...

Reviewed 1 week ago NEWvia mobile

The Kensington is my favorite hotel in London. The charm of a town home converted into a hotel. I recommend afternoon tea in the living room. It's a must or try their fresh squeezed juice options. A must stay on your next trip to London.

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1Thank Mary C
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this review

Dear Ms C, Thank you very much for your kind comment, we really appreciate our regular guests taking the time to share their experience. It is our pleasure to host you each time you come to London; we already look forward to your next visit. Kind regards, Cristina Garcia Tejedor Guest Relations Manager

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 

Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LR, England
Region: United Kingdom > England > London > South Kensington
Price Range: $329 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Kensington Hotel London
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#35 Luxury Hotel in London
#50 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is located safe neighbourhood in London”
 of 5 bubbles gcajellas, 12 Feb 2017 | Read review
“On the second floor it was very quiet, there were a few stairs to manage as the corridor dropped to our room.”
 of 5 bubbles Thanks800, 3 Feb 2017 | Read review
“Top floor ; loads of light”
 of 5 bubbles Mercanton, 22 Jan 2017 | Read review
“Get a deluxe room or a higher standard room if possible.”
 of 5 bubbles coolchique, 31 Dec 2016 | Read review
“inside rooms..... all quiet...”
 of 5 bubbles PaulZz_12, 29 Dec 2016 | Read review
5 of 5