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BEST WESTERN Maitrise Hotel

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838 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Maitrise Hotel
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Showing 663: English reviews
Reviewed 11 May 2015 via mobile

Friendly staff, but they had no idea what they were doing. Didn't know whether or not the payment had gone through and much of the staff were bad at English. Furthermore, the room service was absolutely terrible. The food came within 5 minutes and the food tasted like it had just come out of a box. Not exactly something that...

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Helpful?
Thank Line B
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. I am sorry to read that your stay was not to standard. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing and...

Reviewed 8 May 2015 via mobile

Just stayed here for 3 nights. The service was first class and nothing was too much trouble for the reception staff. The room was on the small side however it was very clean with an excellent modern bathroom. The hotel was well located near two tube stations. I would stay here again

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Helpful?
1Thank john m
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing....

Thessaloniki Region, Greece
Reviewed 5 May 2015

The disadvantages: The first room was pretty noisy (I thing it was a machine outside the room). We asked for another room and the polite receptionist arranged it very quick. The Second room was to hot, so that we had to use the air-conditioning. (it was wintertime). The breakfast was average. The advantages: very clean, polite personal, 2 minutes away...

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Helpful?
Thank Georgios K
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, I am happy to hear that you had a good experience regarding the team members. Your review help motivate the team to deliver the best of services, I do apologise for the inconvenience caused by the noise from outside the room you stayed in. The next time you decide to visit London, please do not hesitate to contact...

Vancouver, Canada
Reviewed 4 May 2015

This hotel appears to be newly renovated and is quite clean. The staff were friendly but not overly helpful. With rooms located quite far from the lobby area and many steps and stairs to navigate to get to rooms supposedly located on the same floor, it was a little tricky with luggage and no bell staff. Also a little frustrating...

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Helpful?
Thank momagerBC
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. All comments are important for us as it gives us the opportunity to commend the team members and also to allow us to implement the improvements required to make our future guest's stay a better one. Should you decide to stay with...

India
Reviewed 3 May 2015

I stayed here for five nights at the end of April. I wasn't in the best of shape, healthwise as I was battling a debilitating injury. The staff acted less as people who I was deling with professionally, but more as friends who cared. I used to be an avid traveller and have stayed in hotels all kinds. There are...

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Helpful?
1Thank Gaurav_Vegan
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Gaurav, Thank you for leaving the great review for our hotel it is much appreciated. Your presence among us was like a family member and I am very happy to heat that the team looked after you during your stay. The whole Best Western Maitrise Hotel's team appreciate the comments from you and look forward to welcoming you back...

Viborg, Denmark
Reviewed 30 April 2015

I stayed at Maitrise hotel in London for last few nights. I had such a wonderful experience there that I've already decided to stay there again when I revisit in June. On arrival the lovely Kinga gave me a 10 minute introduction to the city of London, offering advice on where to visit and at what times to avoid crowds....

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Helpful?
Thank croon b
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing....

Paris, France
Reviewed 23 April 2015

I've stayed there for 3 nights and have noticed few things. Room was lovely-131. Big enough, comfortable bed, far enough from all of the sounds from the street. A bit long way to entry of the hotel. Since I've arrived I was amazed with red hair receptionist ''Kinda''. Don't remember the name :/ she was all the time!!! in the...

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Helpful?
Thank joooe250
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing....

Reviewed 23 April 2015 via mobile

I stayed in the hotel with my friends and really enjoyed my time there. The room was very cosy and the staff was friendly and helpful. Especially Kinga helped us a lot and gave us very useful advices about the city and places to see. Definitely recommended

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Helpful?
Thank Lucie888
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing....

Reviewed 20 April 2015 via mobile

Stayed in this hotel for 2 nights 15/16 April,on arrival stay were very friendly and helpful,room was small but clean and comfortable,breakfast was nice and the waitresses were polite helpful and polite.I would use this hotel again

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Helpful?
Thank Doaksy
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing....

Reviewed 18 April 2015

Stayed here 15/03 for one night with my boyfriend, we had a double room just the basic one I think. The price was really good, is a little bit further out compared to more expensive hotels I suppose, depends what you are in London for, but the tube station is literally a 2 minute walk. Checked in easily, had to...

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Helpful?
Thank josieeex
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more   less 

Additional Information about BEST WESTERN Maitrise Hotel

Address: 53-59 Kilburn High Road | Maida Vale, London NW6 5SB, England (Formerly The Quality Maitrise Hotel)
Region: United Kingdom > England > London
Price Range: $89 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Maitrise Hotel 4*
Number of rooms: 110
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Hotel Style:
#379 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Maitrise Hotel staff and other travellers.
12 questions
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2 months ago
Newcastle upon Tyne, United Kingdom
Leamington Spa, United Kingdom
1 month ago
Canfield, Ohio
over a year ago

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Questions? Get answers from BEST WESTERN Maitrise Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay clear of basement think maybe they are the windowless rooms ?”
 of 5 bubbles Iceman127, 6 Dec 2016 | Read review
“Ask for a room with a window.”
 of 5 bubbles LindaA104, 20 Nov 2016 | Read review
“Get a room with a window”
 of 5 bubbles SteveC1811, 17 Nov 2016 | Read review
“Dont book a room here!”
 of 5 bubbles 703scott, 15 Nov 2016 | Read review
“Go for top floor for quieter experience.”
 of 5 bubbles CKBG, 9 Nov 2016 | Read review
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