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BEST WESTERN Seraphine Kensington Gardens Hotel

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412 Reviews from our TripAdvisor Community

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Showing 333: English reviews
Skibby, Denmark
Reviewed 4 days ago NEWvia mobile

This hotel has small rooms but they are new and very clean. Good location near high Kensington station. Staff are friendly and helpful. Breakfast was included. But nothing special. Air conditioning in the rooms. Our room was out to the streets and that is one busy street. But good isolated windows.

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Helpful?
Thank Jesper B
Reviewed 1 week ago

not bad hotel i think all hotels in London are small but this hotel are good heated not bad breakfast nice nespreso coffee but small bed small rooms small cabinet shower no view and from street side there is noise at night from the bars .

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Helpful?
Thank walid m
Leonding, Austria
Reviewed 1 week ago

but not nice. Very difficult to find as the reception is on the first floor and the entrance is narrow and the sign high up on the bulding. You have to carry up your luggage , the staircase is narrow and steep. Room was quiet as it had the Windows off the main road but so tiny! Even for London!...

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Helpful?
Thank teeny29
Athens, Greece
Reviewed 2 weeks ago

Room was big coz I had a junior suite. It was very clean and served free water and coffee. In general the hotel is strange since the entrance is very small and the reception is on the first floor. Good wifi, very poor breakfast. Its ok but quite expensive.

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Helpful?
Thank Antonis V
Wilmslow, England, United Kingdom
Reviewed 3 weeks ago via mobile

This hotel is sort of ok. Not as bad as some of the awful reviews it gets. Good location, friendly staff, clean rooms. Rooms are very small however and the place needs a general refresh. You get what you pay for in London!

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Helpful?
Thank Mike O
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for staying at our hotel we really appreciated it. I am glad that you have enjoyed your stay with us and that your stay was satisfactory one. We hope to see you again soon Kind Regards Management Team

Reviewed 3 weeks ago

This hotel was promoted as being a four star hotel. This is a two star hotel. The hotel has a great location on Kensington High street. There is no lift serving street level. the staff do not assist patrons bring suit cases up the steep and narrow stairs. the bedrooms are too small for two people. there is nowhere to...

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Helpful?
Thank Vincent D
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest Thank you for staying at our hotel we really appreciated. I regret to hear that you did not have good experience at our hotel and that the rooms were not big enough to make your stay more comfortable. Please note our rooms meet the required standards to be classified as single or double rooms and they have everything...

Ribeirão Prêto, São Paulo, Brazil
Reviewed 5 weeks ago

Felt like Clbrtwewill's was writing my review (wish I'd read it before). Roaches, ridiculously tiny rooms and bathrooms, terrible breakfast. At 6'2" I didn't fit the single bed, neither the shower nor the toilet. That was it. No roaches, yet. Then the "funniest" thing happened, when I approached front desk for a bigger room. Front desk guy literally told me...

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Helpful?
Thank EA7
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for staying at our hotel we really appreciated it. We endeavour to provide good quality products and good customer service for our guest. We are really sorry if your expectation were not met this time but we can guarantee you that the points you have raised on your review will be taken care of. Please note,...

Staffordshire
Reviewed 5 weeks ago

I stayed here in September whilst on business. This hotel has a great location if you are visiting or exhibiting at Olympia. Located at the end of Kensington High Street, you can easily reach the exhibition halls by foot or (if you've heavy bags) by bus - there is a bus stop right outside the hotel. My room was a...

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Helpful?
Thank Lesley P
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for staying at our hotel and for your review. Your comments are very much valued and appreciated and they are used to better improve our service. Looking forward to see you again at our hotel Kind Regards Management Team

Cairo, Egypt
Reviewed 1 November 2016

i m old lady i carried my luggage up stairs as the lobby in 1st floor - elevator is very slow and carry 1 or 2 max and no one inside hotel help us they insisted to take my visa no inspite reservation was completely prepaid

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Helpful?
Thank amra2020
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for staying at our hotel and for your review, we really appreciated. We are sorry if the rooms were not as big as you preferred them to be but they have all the amenities you need, they are also within the standards required by AA guest accommodation agency. Kind Regards Management

Reviewed 22 October 2016 via mobile

Nicely located near Kensington Palace. The rooms & washrooms are tiny but clean. There is a clear effort to be modern but wifi was rather unreliable. Overall I would recommend if you don't plan on resting up at the hotel mid day.

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Helpful?
Thank Greg F
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for staying at our hotel and for leaving a review, we really appreciate it. Our wi-fi has generally worked well and we have not had any complains regarding this. If you had told us anything about it we could have restarted the router and probable the speed of the internet would have been improved. I hope...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks the magnificent Kensington Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Royal Albert Hall, Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace are just a few of the many attractions which are located within walking distance of the hotel. The hotel is also within easy access to both the Olympia and Earl’s Court Exhibition Centres. ... more   less 

Additional Information about BEST WESTERN Seraphine Kensington Gardens Hotel

Address: 9 Kensington High Street, London W8 5NP, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $145 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Seraphine Kensington Gardens Hotel 4*
Number of rooms: 21
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Hotel Style:
#322 Business Hotel in London
#356 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Seraphine Kensington Gardens Hotel staff and other travellers.
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Swansea, United Kingdom
over a year ago
4 months ago
Plymouth, United Kingdom

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Questions? Get answers from BEST WESTERN Seraphine Kensington Gardens Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel and go elsewhere”
 of 5 bubbles vincentdE9094KZ, 13 Nov 2016 | Read review
“Don't stay there!”
 of 5 bubbles EA7, 1 Nov 2016 | Read review
“Don't stay at this hotel. Just don't.”
 of 5 bubbles Clbrtwewill, 15 Oct 2016 | Read review
“Ask for one were the TVs works”
 of 5 bubbles peterf984, 13 Aug 2016 | Read review
“For the best room book at a different hotel!”
 of 5 bubbles GT2310, 4 Aug 2016 | Read review
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