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First, the plus points. The hotel is in a great location for Hyde park and the Albert hall. It is only a short walk from the tube and the staff are very friendly. Now for the bad stuff. First impressions not good, the carpet leading...More
Our stay of 5 nights at the Seraphine Gardens Hotel was a total disapointment, from our arrival we encountered staff who was not interested in providing basic service, the room was not cleaned properly once during our stay and the foyer had a lingering foul...More
This is a beautiful hotel in the heart of London! I recommand everyone to come here! The rooms are really cosy and available for everyone! The receptionistes are really nice and open minded! The breakfast is also nice and it's just enough for another good...More
1 Thank ChiaraReijnen
Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 4 weeks ago
Thank you for your glowing feedback and describing your experience with us. I am pleased that you found us as value for money rather than cheap and look forward to your return visit. I have passed on your comments to the staff because...More
I don't understand what people are complaining about. This hotel was reasonably priced for central London. Everything was clean and well equipped. Lovely shower, breakfast ok. Location fantastic. Only a 5 min walk to the nearest tube and a stroll across the road to Hyde...More
Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 9 August 2017
On behalf of the entire team a huge thank you for your wonderful endorsement.
What makes me more happy is the fact you will return again.
Regards from us all
Two rooms booked, but one of the rooms wouldn't lock and had no lights. It was on the top floor, the lift didn't work and the phone wasn't working either. A bit inconvenient but room was eventually changed. Generally a good hotel, just a bit...More
Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 4 August 2017
Thank you for your review and can I apologise for the breakdown of the lift. Sadly, a guest unknowingly pressed the and jammed the emergency button. I was pleased to note that reception did change your room .
The breakfast is actually complimentary...More
US$126 - US$225 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#322 Business Hotel in London
#382 Luxury Hotel in London
Number of rooms
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Some confusion here because of the name of the hotel. The seraphine at kensington is nowhere near the Apollo. The Apollo is at Hammersmithand the Hammersmith Seraphine Hotel is literally 15 minutes walk to this venue. If by... More
Some confusion here because of the name of the hotel. The seraphine at kensington is nowhere near the Apollo. The Apollo is at Hammersmithand the Hammersmith Seraphine Hotel is literally 15 minutes walk to this venue. If by some error you find yourself booking the Kensington Hotel, you can catch the No 9 Bus on the High Street which takes 25 minutes to reach Hammersmith bus station. A short walk across the main roab from the station wiull get you to the Apollo.
Response from Ronnie C | Property representative |
Thanks for your sending us this question, we would like to share that we dont have accessible rooms in Seraphine London Kensington Gardens, but 2 of our sister hotels do have accessible room with shower, both... More
Thanks for your sending us this question, we would like to share that we dont have accessible rooms in Seraphine London Kensington Gardens, but 2 of our sister hotels do have accessible room with shower, both hotels are in nearby areas.
One of them is Best Western Kensington Seraphine Olympia and other one is Best Western Plus Seraphine Hammersmith.
Please feel free to ask us if you have any further query.
Thanks & Regards,
Seraphine London Kensington Gardens