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Seraphine London Kensington Gardens

465 reviews
#751 of 1,081 Hotels in London
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Traveller (121)
Room & Suite (170)
Dining (17)
Overview
  • Excellent22%
  • Very good41%
  • Average20%
  • Poor9%
  • Terrible8%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Bar/Lounge
Multilingual Staff
Laundry Service
4.0 Star Hotel
All hotel details
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Rooms
25 Feb26 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (465)Write a Review
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Show reviews that mention
All reviewsthe royal albert hallcontinental breakfasthigh streetfirst floorsmall hotelhyde parkhard boiled eggsjunior suitewould stay here againsmall roombus stopminute walkexcellent locationshort staywould highly recommend this hotelunderground stationkensington
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21 - 25 of 372 reviews
Reviewed 10 July 2017

First the good stuff: 1) Great Location - and kind of tucked away 2) Breakfast - pretty good 3) AC in the rooms worked well 4) Clean rooms Now a couple of things that need improvement: 1) Elevator was NOT working - we were there...More

Thank JMSTCYR
Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 12 July 2017

Dear guest Thank you for your review and I am sorry that you encountered a few issues during your stay with us. Unfortunately both the lift and the boiler being mechanical services were beyond our control and were not able to correct during the 2...More

Reviewed 4 July 2017 via mobile

At short notice I needed a room for a early business meeting. Location was perfect a I needed a hotel room for a early business meeting in central London. It was perfect for a stroll out into Hyde park followed by dinner in wagamama opposite...More

Thank MrMartin2017
Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 10 July 2017

Dear Guest Thank you for your wonderful review and I am pleased that you enjoyed your short stay with us. I agree with the car parking charges but most places in London tend to be on the expensive side. I think they are trying to...More

Reviewed 3 July 2017

This small old hotel has a major location advantage... facing the Kensington garden... on the high street... staff are friendly and helpful...housekeeping is good...limited breakfast spread..free wifi works okay. However the rooms are small...so are the toilets... the approach has stairs till first/lobby floor... the...More

Thank Odiya
Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 10 July 2017

Dear guest On behalf of the entire team please accept my sincere apologies for not being able to fulfil your expectations. We do take great pride in our location and service but unfortunately the part for the lift had to be shipped from Italy and...More

Reviewed 24 June 2017

Stayed here overnight when attending a concert at the Royal Albert Hall, which is only a 10 min walk away. The staff are very friendly and helpful. The room was clean and modern, bottled water and biscuits as well as tea and coffee making facilities....More

Thank Noel M
Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 27 June 2017

Dear Guest Thank you so much for your wonderful review. I get very excited when I read comments about the staff going the extra mile. I do look forward to hopefully welcoming you persdonally on your next visit to London. Kensington is an ideal location...More

Reviewed 12 June 2017 via mobile

Very clean hotel. Good location for restaurants etc. Building work was a bit annoying due to the sound although we were told it would be finished in a week or so. Reception staff very cheerful and helpful. We would come back again when the bar...More

Thank Harvey C
Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 23 June 2017

Dear guest Thank you for your wonderful review and thank you on behalf of all the team. I am however slightly concerned about the comment regarding building works because there is none happening in the hotel. I sincerely hope you are not confusing this with...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
US$107 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#320 Business Hotel in London
#392 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$107 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#320 Business Hotel in London
#392 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (121)
Room & Suite (170)
Dining (17)
Questions & Answers
Ask a question
Craig P
28 January 2017|
AnswerShow all 4 answers
Response from Paul S | Reviewed this property |
Some confusion here because of the name of the hotel. The seraphine at kensington is nowhere near the Apollo. The Apollo is at Hammersmithand the Hammersmith Seraphine Hotel is literally 15 minutes walk to this venue. If by... More
0
Votes
whlrydr
27 January 2017|
Answer
Response from Ronnie C | Property representative |
Dear Guest, Thanks for your sending us this question, we would like to share that we dont have accessible rooms in Seraphine London Kensington Gardens, but 2 of our sister hotels do have accessible room with shower, both... More
0
Votes
Millie T
12 July 2016|
AnswerShow all 7 answers
Response from Rachael213 | Reviewed this property |
Yes it has from the first floor but not at ground level (if my memory serves me right) reception is also on first floor
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Room Tips
"Not room 204"
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"Ask for the back, away from Kensington High Street"
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"Make sure the elevator is working, before you book!"
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"Road facing rooms are noisy."
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