I was served by the waiter Bruno and I’ve never been so well treated as I was for this guy. He not only help us with the menu and with tips, but he also was really talkative and made us feel like home! I’ve never wrote a review to anyone else, but Bruno made me want to it. He went beyond the expectation to make our hard rock experience be unreal. Well done to you guys to hire someone so good to your business.
I guess I thought London was a party town and the Hard Rock was the place to go. Not so! What place shuts down the live band at 10PM? Not where I'm from. Do the Brits like to go to bed early? Nice.place.if you are old and like to go to bed at 10PM.
Everyone at the Hard rock is great. But a few stand out above the rest. They go above and beyond the call of duty. To name a few. Karolis gave special help. Sagar is amazing. Grace went out of her way to be extra helpful. But above all is the manager Max. The man was amazing meeting our needs and special requests. They all work with such great attitudes, smiles and truly wonderful attitudes. I’ve totally enjoyed our stay at the HRHL. I’m absolutely going to recommend staying here when I’m London.
Came here for a birthday meal with friends and was fantastic, staff especially Zak couldn’t help enough and was attentive and friendly. Food was delicious and drinks continuously topped up so was very very happy! Atmosphere is buzzing and would thoroughly recommend it
Front desk are friendly and welcoming nice experience, staff are friendly. clean rooms and wide for an European hotels. Wide variety of items in the breakfast Quite rooms, fast elevators.. Thank you Abdu & Lura excellent and fast service.
Thé morning service is exceptional. And if you have the chance to be hosted by Charlie at the desk, he will make you feel happily the Hard Rock Hotel styla. And Teressa served us at our table and was extremely attentive and professional. Thank you Hard Rock Hotel for this morning experience
My stay at the hardrock Hotel for 2 nights for our 50th wedding anniversary with our 7 y old granddaughter jthe staff made us feel very welcome everyone was so polite and kind especially Max he was excellent looked after us wonderful and also in restaurants gemevieve was a great sever and this lovely lady on the photo who fetched us a surprise on the day of our anniversary and the rock royalty room Khadija and the rest of the staff couldn't do enough for us definitely recommend hotel and restaurant our second stay was fantastic
Where do I start, reception what a first class service, no request was to large. We had a booking of 80 plus rooms not one incident with the reception staff. Food was top notch on all areas even when we rehearsed at funny hours you accommodate us. Bar staff exceptional service with a small quality, moving on to “ Charlie” and the security team, thank you for looking after us and other guests so well. We entertained you all into the early hours you welcomed or sing alongside. The Management top Drawer thank you to all, Customer Services even Housekeeping. Thank you.
I stay here a lot for business. The rooms are generally fine but the overpowering smell of the air freshener they use is awful. That aside I have to sing the praises of receptionists Aneta and Nasim. They always recognise me and are warm and welcoming. If I have an issue with my room which has happened a few times they go out of their way to make it right, either sending up maintenance or changing my room. They really make my stay so much better. It’s a solid five stars for them.
Just round Hyde park and easy access to food and shopping. Tube stations nearby. Friendly staff. Busy in evenings, good bar. Room was nice though noisy aircons and fridge. Tv was not working properly. Otherwise an ok stay.