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Great Cumberland Place Marylebone, London W1H 7DL England
14 people are viewing this hotel
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US$244
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US$285
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US$228
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Traveller (1688)
Room & Suite (249)
Dining (80)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
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Updated 20/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel London
Updated 20/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#97 of 1,195 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Drawing on the legacy of the greats who stayed here in decades past - and an inspiration to those who are yet to write their own story - the Hard Rock Hotel London stands alone as a haven for music lovers and cultural explorers everywhere. Built in one of London’s most central locations - on the corner of Oxford Street and Park Lane - the hotel puts guests just steps away from the very best England’s capital has to offer. The area’s chic boutiques, world- famous department stores and legendary nightlife are matched only by its historic West End theatres and the glorious green spaces of Hyde Park. Catering to the needs of both business and leisure travellers, Hard Rock Hotel London boasts 900 stylish rooms and suites, together with two vibrant bars and a lively Hard Rock Cafe®. Guests seeking the ultimate experience will have the opportunity to take their London stay to another level by becoming Rock Royalty®.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Taxi service
Business Centre with Internet Access
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Special diet menus
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish, Arabic and 8 more
2106Reviews57Q+A100Room tips
Traveller rating
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Most Recent
Luiza M wrote a review Yesterday
Dublin, Ireland2 contributions
I was served by the waiter Bruno and I’ve never been so well treated as I was for this guy. He not only help us with the menu and with tips, but he also was really talkative and made us feel like home! I’ve never wrote a review to anyone else, but Bruno made me want to it. He went beyond the expectation to make our hard rock experience be unreal. Well done to you guys to hire someone so good to your business.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martin K wrote a review Yesterday
Pittsburgh, Pennsylvania6 contributions2 helpful votes
I guess I thought London was a party town and the Hard Rock was the place to go. Not so! What place shuts down the live band at 10PM? Not where I'm from. Do the Brits like to go to bed early? Nice.place.if you are old and like to go to bed at 10PM.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer R wrote a review Yesterday
1 contribution
Everyone at the Hard rock is great. But a few stand out above the rest. They go above and beyond the call of duty. To name a few. Karolis gave special help. Sagar is amazing. Grace went out of her way to be extra helpful. But above all is the manager Max. The man was amazing meeting our needs and special requests. They all work with such great attitudes, smiles and truly wonderful attitudes. I’ve totally enjoyed our stay at the HRHL. I’m absolutely going to recommend staying here when I’m London.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sandra T wrote a review Yesterday
London, United Kingdom5 contributions
Came here for a birthday meal with friends and was fantastic, staff especially Zak couldn’t help enough and was attentive and friendly. Food was delicious and drinks continuously topped up so was very very happy! Atmosphere is buzzing and would thoroughly recommend it
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded yesterday
Dear Sandra T, Thank you so much for your feedback and your kind recommendation. We are so pleased that you thoroughly enjoyed our food and felt extremely well cared for by Sarah❤️ We are delighted that her warm and friendly service made you feel so at home! She will be thrilled to know that she had made your visit so memorable. Your endorsement means a lot to us and we certainly look forward to welcoming you back soon. 🤘 Paul Knightley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Razaz W wrote a review Yesterday
1 contribution
Front desk are friendly and welcoming nice experience, staff are friendly. clean rooms and wide for an European hotels. Wide variety of items in the breakfast Quite rooms, fast elevators.. Thank you Abdu & Lura excellent and fast service.
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Date of stay: September 2022Trip type: Travelled with friends
Room Tip: If you are Muslim you need to take something for the toilets
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded yesterday
Dear Rozaz W, Thank you for your wonderful comments on the service received at the Hard Rock Hotel London. Our entire crew especially Abdul and Laura will be excited to learn they were able to impact your experience so positively. It makes us content your first stay ticked all the right notes. We greatly appreciate the rave review and look forward to welcoming you back to your new home away from home. Paul Knightley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michel A wrote a review Yesterday
1 contribution
Thé morning service is exceptional. And if you have the chance to be hosted by Charlie at the desk, he will make you feel happily the Hard Rock Hotel styla. And Teressa served us at our table and was extremely attentive and professional. Thank you Hard Rock Hotel for this morning experience
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: If you want peace and calm to dine, you need to go out for dinner because between 8pm and 10pm...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded yesterday
Dear Michel A, We are blown away by your spectacular review and knowing you enjoyed your breakfast filled with fun makes us extremely proud. We are so happy our rock star team Charlie and Teressa made a huge impression with their amplified service. I recently I had the pleasure to sample breakfast options at several location in London, I do have to agree that the selection and quality is very high and I am happy to hear that you enjoyed the same experience. Michel I hope you will come back for round number two. Don't take long we are waiting! 🤘🎸 Paul Knightley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane L wrote a review Yesterday
1 contribution
My stay at the hardrock Hotel for 2 nights for our 50th wedding anniversary with our 7 y old granddaughter jthe staff made us feel very welcome everyone was so polite and kind especially Max he was excellent looked after us wonderful and also in restaurants gemevieve was a great sever and this lovely lady on the photo who fetched us a surprise on the day of our anniversary and the rock royalty room Khadija and the rest of the staff couldn't do enough for us definitely recommend hotel and restaurant our second stay was fantastic
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded yesterday
Dear Jane L, Thank you for choosing the Hard Rock Hotel London to celebrate your 50th Wedding Anniversary. Your review made me smile ear to ear and and it makes me proud when I hear about my team working together to wow our guests. I am glad that you had exceptional service from all of our band members. We loved reading your review and we're thrilled that you had such a memorable time with Max, Genevieve and Khadija. We're glad that they were able to deliver an outstanding service and that you truly felt like a rock star during your visit. We can't wait to share your rockin' feedback with them and their Managers. Once again I wish you many more years of fun, enjoyment, happiness, and good health. Congratulations! 🎉🍾 Paul Knightley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Phil W wrote a review Yesterday
Leicester, United Kingdom5 contributions
Where do I start, reception what a first class service, no request was to large. We had a booking of 80 plus rooms not one incident with the reception staff. Food was top notch on all areas even when we rehearsed at funny hours you accommodate us. Bar staff exceptional service with a small quality, moving on to “ Charlie” and the security team, thank you for looking after us and other guests so well. We entertained you all into the early hours you welcomed or sing alongside. The Management top Drawer thank you to all, Customer Services even Housekeeping. Thank you.
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Date of stay: September 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Fabulous service. All good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded yesterday
Dear Phil W, The truth to be told you too are the legend in our book and your review is a pleasure to read!🙌 Our devoted team enjoyed having you as our guest and we are so pleased you enjoyed the outstanding service you received from Charlie, Housekeeping and security team. Your satisfaction is a priority and it pleases us that all your expectations and then some were met. Hurry back to see us, we miss you already. Thanks again for being our guest at Hard Rock Hotel London. Paul Knightley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sibsie E wrote a review Sep 2022
London, United Kingdom4 contributions4 helpful votes
I stay here a lot for business. The rooms are generally fine but the overpowering smell of the air freshener they use is awful. That aside I have to sing the praises of receptionists Aneta and Nasim. They always recognise me and are warm and welcoming. If I have an issue with my room which has happened a few times they go out of their way to make it right, either sending up maintenance or changing my room. They really make my stay so much better. It’s a solid five stars for them.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded yesterday
Dear Sibsie E, Thanks ever so much for taking the time to write such kind words regarding your recent experience at the Hard Rock Hotel London. We are thrilled to hear the song of your praise about our crew that gave you excellent care and attention from the very beginning; it's our highest priority to make every guest feel welcome and well looked after. We have passed on your your sold five stars review with Aneta and Nasim, They are very thankful to hear such praise. We are all about offering unique and luxurious experiences to all of our guests and your comments echo exactly the experience we wish for our guests. We are sorry you didn't like the air freshener we use in our hotel. We hope that will not deter you from visit us again. Paul Knightley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ellie J wrote a review Sep 2022
Singapore7 contributions7 helpful votes
Just round Hyde park and easy access to food and shopping. Tube stations nearby. Friendly staff. Busy in evenings, good bar. Room was nice though noisy aircons and fridge. Tv was not working properly. Otherwise an ok stay.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded yesterday
Dear Ellie J, Thank you for taking the time to share your feedback regarding your recent stay at the Hard Rock Hotel London. Your feedback is so helpful in knowing what we are doing right and where we can improve. We are delighted to hear that you enjoyed your stay overall and we were able to provide you with what we’re known for - authentic experiences that rock. Your constructive feedback regarding the AC unit, TV and Fridge has been addressed with the relevant heads of departments to rectify the issues as a matter of priority. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary. Paul Knightley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$245 - US$384 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Cumberland
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
900
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Frequently Asked Questions about Hard Rock Hotel London
Which popular attractions are close to Hard Rock Hotel London?
Nearby attractions include Wallace Collection (0.5 km), Animals in War Memorial (0.3 km), and London Shopping Tours (0.4 km).
What are some of the property amenities at Hard Rock Hotel London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hard Rock Hotel London?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hard Rock Hotel London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hard Rock Hotel London?
Yes, parking is available to guests.
What are some restaurants close to Hard Rock Hotel London?
Conveniently located restaurants include TOKii, Steak And Lobster Marble Arch, and Hard Rock Cafe Oxford Street.
Are there opportunities to exercise at Hard Rock Hotel London?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hard Rock Hotel London?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to Hard Rock Hotel London?
Many travellers enjoy visiting Churchill War Rooms (2.4 km), Tower of London (5.7 km), and Houses of Parliament (2.8 km).