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Seraphine Kensington Olympia Hotel

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225 Kensington High Street, London W8 6SA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (219)
Room & Suite (217)
Dining (24)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 18/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#132 of 873 B&Bs / Inns in London
Location
Cleanliness
Service
Value
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks Holland Park and is in the vicinity of Kensington Palace and Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. The Royal Albert Hall are just a few of the many attractions which are located within walking distance of the hotel. The hotel is very close to Olympia and Earl’s Court Exhibition Centres. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with bath or shower, TV Entertainment system, Tea & Coffee Making facilities, air conditioning, telephone, triple glazed windows, desk, electronic door locking, and hair dryer. Our continental buffet breakfast is complimentary
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Breakfast available
Taxi service
Baggage storage
Non-smoking hotel
24-hour front desk
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Shared lounge / TV area
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Bottled water
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
611Reviews13Q+A86Room tips
Traveller rating
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Popular mentions
Hana Ondula wrote a review Yesterday
London, United Kingdom3 contributions
The location of this hotel is great, just down the road from the nearest tube station, with many shops and restaurants around. The room was clean and cozy, good internet and considering the price I think it was a good value. Maybe breakfast could have been a bit better, but for the price one should not expect Hilton :) Specifically I want to praise the staff because they were very friendly and helpful. Whenever I am in London next time I would stay again.
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Date of stay: January 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
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Charlotte F wrote a review 16 Jan
15 contributions4 helpful votes
We stayed here for one night as a stop over. The hotel is in a great location with easy access to public transport. The staff were very welcoming and friendly. The only improvement would have been an extra pillow to sleep on the bed, the one pillow we had didn't support our sleep. But otherwise great hotel, would stay again :)
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Date of stay: January 2022Trip type: Travelled as a couple
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Lizhula wrote a review 4 Jan
Hatfield, United Kingdom58 contributions5 helpful votes
+1
We stayed for 2 nights, costing around £200 in total - Superior Double Room. Great location, right next to nandos with plenty of places to eat and shop. The staff were welcoming and wore masks the whole time which was great. However, regarding the room, cleanliness was the biggest issue. I was horrified when I spotted an old dirty face mask wedged in the lampshade... Clearly the cleaning was not done properly. + The room was smaller than what I thought a 'superior' double room should be and I was disappointed with the appearance. The furniture is old, carpet worn and shower head rusty. I complained to the staff and they immediately moved us to another, bigger room. The second room was better but still had the issue of old furniture, black specs on the shower and rusty shower head. The bed was very comfortable and the room had air con, windows and a TV. Some reviews have mentioned about loud noise from outside, but I did not experience this at all, it was very quiet. The breakfast was nice continental food including cereal, croissants, muffins, boiled egg, hams, toast. The food area was very clean and staff were friendly. Overall, I wouldn't say it's a 4 star hotel because of the fact the rooms are worn down and the cleaning needs addressing and improving. The staff were helpful and I had an ok experience.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: If paid for superior, check your room is a superior double and not just a double as bigger rooms...
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sunsteb wrote a review Nov 2021
8 contributions3 helpful votes
+1
In the room the safety box did not work, the blinds did not close and the windows could not be opened. These were just minor issues however the main issue was the standard of the beds. There is no cover mattress only the bed sheet that did not actually fit the bed and underneath the mattress was stained with urine. (photos attached). The receptionist told me the manager was not available and I would have to email the hotel with my complaint. I emailed the hotel and they told me I should have brought it to their attention at the time (which I did) so they said I would have to contact the booking agent I used to complain. The booking agent complained about the condition of the room (also holes in carpets) but to date the hotel have still not replied. The photos on the website are very misleading and don't look anything like the rooms allocated. Very poor maintenance of the rooms and poor responses from the hotel management.
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Date of stay: September 2021
Value
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Response from Ronnie Cherian, General Manager at Seraphine Kensington Olympia Hotel
Responded 13 Dec 2021
Thank you for taking the time to leave us your review. I am sincerely sorry that there were issues during your stay and that these were not addressed at the time. Please contact me at gm.kensington@seraphinehotel.co.uk with the best contact number so that I may get in touch to resolve this for you. Kind regards Kenny Russell General Manager
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GDay62 wrote a review Nov 2021
Pontefract, United Kingdom37 contributions17 helpful votes
+1
On arrival at the hotel we were met with a small, dark entrance leading up to the reception area. Once arrived at reception we had to find a member of staff to check us in as nobody was present. The lift was a genuine safety hazard, we accidentally set the alarm as you cannot touch the walls whilst the lift is moving. The less said about that the better… Once in the room, we were shocked to see how the hotel resembled nothing of the bright, modern look of the official pictures. We were met with a dark, tired room that was a far cry from the 4* level promised. On the attached pictures you can see examples of how the hotel room was lacking including cracked walls, tired out of place furniture, a mouldy shower basin, a badly marked mirror and a damaged carpet. Worst of all was the black tape used as a budget DIY job on the window. One of the main reasons we chose to stay at the Seraphine Olympia was the breakfast. However, the breakfast offering was something resembling a primary school trip. A brown paper bag containing a banana, oat bar, yoghurt and a sweaty brioche bun was put in front of us by the “waitress”. On our final morning we were awoken by a fire alarm going off on three separate occasions, after questioning a worker we were told they were test alarms, something we had no prior information about. Finally, the security of the hotel is non existent. The front door leading directly onto Kensington High Street needs no key activation, attracting anyone or anything to climb the stairs to floor 1, where unassuming hotel rooms are waiting. Whilst checked in at the hotel, we would have happily spoke with staff to discuss the issues mentioned, however the majority of the staff were extremely unapproachable. If this even counts, the only positive of the stay was the location, with the hotel being 5 minutes walk from Kensington High Street. All in all, the worst hotel experience of my life.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Ronnie Cherian, General Manager at Seraphine Kensington Olympia Hotel
Responded 26 Nov 2021
Dear Guest, On behalf of the entire team we apologies for all inconvenience cased. We appreciate that you shared concerns. We are glad to share that hotel refurbishment planning is underway and soon you will see a turn around. We hope that you will get touch with hotel directly for your next stay which will give us the chance to personally look after your hotel experience. Warm Regards, Shanil Velliani
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PRICE RANGE
US$83 - US$187 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonKensington and Hyde Park
NUMBER OF ROOMS
40
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Frequently Asked Questions about Seraphine Kensington Olympia Hotel
Which popular attractions are close to Seraphine Kensington Olympia Hotel?
Nearby attractions include Leighton House Museum (0.4 km), 18 Stafford Terrace - The Sambourne Family Home (0.1 km), and Kensington High Street (0.4 km).
What are some of the property amenities at Seraphine Kensington Olympia Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at Seraphine Kensington Olympia Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Seraphine Kensington Olympia Hotel?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
What are some restaurants close to Seraphine Kensington Olympia Hotel?
Conveniently located restaurants include Cafe Tarte, Dishoom Kensington, and Il Portico.
Are there any historical sites close to Seraphine Kensington Olympia Hotel?
Many travellers enjoy visiting Churchill War Rooms (4.7 km), Houses of Parliament (5.0 km), and Westminster Abbey (4.8 km).