This hotel has a good reputation however it fell very short on my 2 night visit. Negative’s …. 1. Room, service poor Three phone calls and over two hours before I received one bottle of water. 2. Left sitting at the bar for over 15 minutes before anyone enquired what I wanted. 3. I requested a certain table in the dining room, only to find they had given it away, and I was given at a table that was not satisfactory. 4. Requested a taxi. Left sitting for over 30 minutes with no feedback. Resulting in walking out and hailing a cab from off the street. Resulting in been very late for my appointment. 5. Food/dinner was satisfactory, small portions and very expensive. Positives A. The room and bathroom was luxurious but should be for the cost. B. Breakfast was superb, but so it should be for the cost . C. Perfect location if you wish to see Buckingham Palace, shop Knightsbridge and surrounding area.…
Our return visit showed despite Covid the operations and staff have not missed a beat. Excellent suite and excellent staff made our visit a pleasure. We again dined at the Gamebird, which also continues to present fine cuisine. As always. The Stafford is highly recommended.
Staff , rooms and service excellent as always Our room was fantastic. The American bar is so unique , nothing like a hotel bar ! It’s a great atmospheric venue with really good bar food It’s always a pleasure to return it really is like going home such is the welcome
We visited the American Bar. The setting was really nice and relaxed, and the cocktails were very different and delicious! It was a nice addition having the snacks as well. The staff are very attentive and always seem to be on it.
This was our first stay at the Stafford Hotel, which we thoroughly enjoyed. The hotel is located in an excellent location in Mayfair close to Buckingham Palace, Green Park Tube Station and within 5 minutes walk of Fortnum and Masons and all that Bond Street has to offer. The hotel is really nice with fantastic staff who were so lovely throughout our 2-night stay. Our room, a Deluxe King Room in the Main House of the hotel was immaculately presented and well maintained by housekeeping throughout our stay. We had breakfast each morning at the Game Bird Restaurant which was well prepared and a very pleasurable dining experience. We now consider the Stafford Hotel to be our home whenever we are in central London and are very much looking forward to our return during this Summer.
From start to finish it was an out of this world experience. Nothing is too much for any of the staff, they do everything to make your stay so special. We felt very valued & so well looked after. All the staff from the front of the property, reception, concierge, in the American Bar, The Game Bird, everyone is friendly & make it a wonderful experience. I didn't want to leave, a little slice of heaven. I could just go on & on about what I love about the hotel but would be here forever. I will be returning for sure
I've recently returned from a 9-night stay at The Stafford, and I can't recommend the hotel highly enough. Why? The location is perfect - just minutes from world-class shopping, Buckingham Palace and other must-sees, but tucked away on a secluded side street. My suite in the hotel's Mews building was the size of a small apartment and beautifully furnished. Although the Mews building is separate from the main building of the hotel, it's literally five steps away. Don't miss the chance to stay there because you think that having to go outside between the two buildings will be a nuisance. Those five steps are historic cobblestoned ones, though, and could present a slight mobility challenge. Most importantly, every single person I dealt with during my stay - reception, concierge, restaurant and bar staff, housekeeping, doormen - was an absolute pleasure to be around. The staff is friendly and knowledgeable, and they do all they can to make you feel at home. I'm very much looking forward to my next stay at The Stafford. …
From the welcome at the front door all through out stay to the wave goodbye, everyone made us feel at home and looked after all we needed. At no point did we feel that we were asking too much and it was great to feel like we were at home. The hotel was busy being a Friday night but we were always well attended and not forgotten. As excellent ratio of staff to customers kept everyone happy.
Starting with our interactions emailing directly with reservations all the way through to a follow up email when we returned home, all communications at the Stafford were warm, friendly and professional. Upon our arrival, we were surprised with an upgraded room. The junior suite that we stayed in for 5 nights was large and comfortable and a perfect place to settle in. So many amenities: two closets, two sinks, a large walk in shower, a table and chairs, plenty of outlets, coffee maker and tea kettle, mini fridge, robes and slippers, plus! We had a couple of small issues with our room. We brought them to the attention of the front desk and they were fixed immediately. The rooms AC and heating worked very well . . . once we figured out how to run them! The breakfast was a bit confusing as there were prices on the menu, however after confirming breakfast was included in our rate, we were free to order anything off the menu. So many options from eggs (any style), pancakes, omelets, fruit, porridge, cereals, coffee drinks, champagne and pastries. One certainly won't walk away hungry from breakfast The Stafford London is located on a quiet street, within a 5-10 min walk from Buckingham Palace, Green Park, Big Ben, Westminster Abbey and a tube stop. We found the location perfect for our time in London with lots of really great restaurants within walking distance. The hotel restaurant, the Game Bird, was a great dinner option on our first night. The food was amazing and the wine pairing suggested was spot on. We appreciated the tour of the wine cellar and the personal, attentive service. We visited the American Bar on our last afternoon and although drinks were on the pricey side, this is true of most places in London. We are so happy that we discovered the charming Stafford London. It is a hotel that has a small boutique feel to it and it will be our "go to" place for when we return again.…
I visited London for the first time in February 2023. The Stafford London is a perfect tranquil location in hear of London. I’m well traveled internationally and this was my first trip post COVID. The hotel room was lovely, well equipped, with comfortable bathroom (I had great walk in shower). I began my visit solo and felt very safe in the area to walk alone, and location was very convenient to Tube station. The staff at hotel were friendly, efficient and accommodating. The concierge staff were incredibly helpful when I wanted to find local restaurants and helped get me theater tickets to Moulin Rouge on West End. I dined at Game Bird and my halibut was so delicious and staff ensured my dinner was timed just perfectly so I could make it to the ballet. The American Bar was fun, lively yet also relaxing. I was so impressed with hotel, staff, room and location that I will definitely return and this will be my home away from home while visiting London.…
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