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The Capital Hotel

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#36 of 1,077 Hotels in London
Certificate of Excellence
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637 Reviews from our TripAdvisor Community

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Showing 581: English reviews
Sydney
Reviewed 12 May 2015

My wife and I spent 7 nights in June 2014 in one of the Capital Apartments next to the hotel. Just a superb apartment in London's best location. Old style and beautiful, just want you want in London. Near Harrods, handy to tube and bus. Service from all staff was fantastic, nothing was a problem, they were always at the...

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Helpful?
Thank SydneyTricky
Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was a pleasure to read your kind review, thank you for taking the time to write. I am so pleased that you enjoyed your stay in our Apartments; just 87 footsteps from Harrods we are spoilt with our location and that you took advantage of the hotel facilities. We look forward to welcoming you back to one of our...

london
Reviewed 11 May 2015

I recently paid for my parents to stay here. On arrival the staff were very friendly and showed us around the hotel. Everything was perfect although the toilet in the bedroom was clearly not cleaned and in a disgusting state. When we left to go for lunch I called and complained. The receptionist was good about the situation. Not what...

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Helpful?
Thank AliceCWLondon
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for your review, I am delighted that your parents enjoyed their stay with us and that they found everything to be perfect and the team to be so friendly. I can only apologise about the bathroom issue, however I am glad that the team acted so swiftly. I have of course brought the issue up with housekeeping. On...

Pully, Switzerland
Reviewed 5 May 2015

When we come to London, we do not consider staying in any other hotel than the Capitol because we feel at home there. The staff are friendly, helpful and efficient. The service is excellent and we did not find any faults. The location is good and we appreciated the calmness at night and the general cleanliness throughout. We already look...

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Helpful?
Thank John O
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for such a wonderful review. I loved reading that you feel at home with us and I am delighted that you enjoyed our central yet residential and quiet location. We look forward to welcoming you back on your next visit to London. Kind regards, Kate

Newton Abbot, United Kingdom
Reviewed 1 May 2015

this hotel everything to me, from the minute you go through the door they make you feel special, the staff the food the bar and the bedrooms all excellent. it is really close to harrods and harvey nicholls, and if you take the car there is a car park next door perfect.

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Helpful?
Thank Karen H
Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was such a pleasure to read your review, thank you for your kind words about the hotel and the team. I am so pleased that we made you feel special during your stay, this is one of the best compliments for a hotel, and the team were delighted to read this. We look forward to welcoming you back on...

Portland, Oregon
Reviewed 29 April 2015

This place is all about the details. The rooms are well maintained and are decent size for London. The beds are quite comfortable. But it really comes back to the amazing staff. Always with a smile. It really felt like they all enjoyed working there. The staff never made us feel we were putting them out with our many questions...

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1Thank Andrea C
Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was such a pleasure to read your review, thank you for taking the time to write. I am so pleased that you enjoyed your stay, and that you found the team to be so accommodating and helpful, I am very spoiled to be able to work with such a fantastic group! We all look forward to welcoming you back...

Nottingham, United Kingdom
Reviewed 28 April 2015

I only stayed here one night for a business/ pleasure couple of days in London. The location especially for a shopping expedition is as good as it gets, just 2 mins walk from Harrods and so perfect for exploring Knightsbridge shops. Our room décor was quite traditional and of a high standard just as expected. Unfortunately I didn't get chance...

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Helpful?
Thank Paul B
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for such a wonderful review, I am so pleased that you enjoyed your stay with us and am glad that you took advantage of our spoiling location, just 87 footsteps from Harrods, and two minutes to the luxury shopping of Sloane Street. I was particularly delighted that you rate the team so highly, and they were all thrilled...

Las Vegas, NV
Reviewed 24 April 2015

This was our second stay at The Capital and it was thoroughly enjoyable - again. The staff is absolutely fantastic and can't seem to do enough to make your stay pleasant and comfortable. Our room, this time, was on the 4th floor facing Basil St. Even with the window slightly ajar, the room was quite. No street noise at night....

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Thank SCABob
Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was a great treat to read your wonderful review, thank you so much for taking the time to write. I am so pleased that you have returned, and to read that you enjoyed your stay. Graham and the concierge team hold incredible knowledge of London, and I am pleased that they were able to assist you on your visit...

Birmingham, United Kingdom
Reviewed 21 April 2015

The hotel itself is small but has very nice decor. This you can find in many hotels, however the level of service from the staff you cannot find in many places. All of the staff we encountered were extremely courteous and more than helpful. Had a lovely dinner in Outlaws, will definitely be back on our next visit to London.

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Helpful?
Thank David C
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your lovely review of the hotel but most of all for your kind words about the team. I am very lucky to work with such fantastic people and it is a great treat to read when clients feel that they have been particularly well looked after. I was delighted to also read that you had...

Melbourne, Australia
Reviewed 13 April 2015

My wife and I have stayed for a second time at The Capital in Knightsbridge, London, on both occasions staying in one of their apartments. The location is perfect being so close to the V&A, the Museum of Natural History, the Albert Hall, Harrods and the Underground is also close at hand. The apartments are wonderfully comfortable and of a...

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1Thank Grothville
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your wonderful review. I was delighted to read that you enjoyed your stay in our apartments and found our location so convenient. I am pleased that you were able to experience our Michelin starred restaurant, Outlaw’s, and that the team throughout the hotel looked after you so well. Thank you for recommending us, it is...

Chicago, Illinois
Reviewed 6 April 2015 via mobile

Just enjoyed every minute of a three-night stay at the Capital. Our advance requests (late arrival and rollaway for our teenager) were met. Staff all warm, professional, knowledgeable. Bed wonderful, linens sumptuous. We had tea in the sitting room one afternoon, which we thoroughly enjoyed, and are sorry we didn't get to try Outlaw's. Next time!

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Helpful?
1Thank Erwinka
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your kind comments and taking the time to write your review. I am delighted that you enjoyed your stay, and found our team to be professional, and knowledgeable. We all look forward to welcoming you back and on your next visit we hope that you will have the time to go to Outlaw’s. Kind regards,...

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Staying in Knightsbridge

Neighbourhood Profile
Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room

Additional Information about The Capital Hotel

Address: 22-24 Basil Street | Knightsbridge, London SW3 1AT, England
Region: United Kingdom > England > London > Knightsbridge
Price Range: $393 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Capital Hotel 5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Capital Hotel London
Hotel Style:
#35 Luxury Hotel in London
#40 Romantic Hotel in London
#49 Family Hotel in London
#78 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Capital Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Capital Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet - refurbished room”
  • Chipped cup handle received from room service
 of 5 bubbles jethrom663, 9 Dec 2016 | Read review
“If you are a couple avoid the Classic Queen rooms.”
 of 5 bubbles sirjasper2014, 14 Nov 2016 | Read review
“corner suites are by far your best choice, both in terms of size and comfort as well as price”
 of 5 bubbles G1446KTrobertob, 6 Nov 2016 | Read review
“Juniors suites are good”
 of 5 bubbles barbaradI3413CL, 31 Oct 2016 | Read review
“Ask the hotel.”
 of 5 bubbles lynnhodgetts, 21 Oct 2016 | Read review
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