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Best Western London Queens Crystal Palace Hotel

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122 Church Road Crystal Palace, London SE19 2UG England
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#838 of 1,195 hotels in London
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Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company - French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria. Recently refurbished, our rooms all come with contemporary decor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV. Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you're looking to do a spot of sightseeing while you're here, you'll find the major attractions of central London around 8 miles from the hotel.
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Property amenities
Parking
Wifi
Bar / lounge
Breakfast available
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Air conditioning
Housekeeping
Flatscreen TV
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Non-smoking rooms
Suites
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HOTEL CLASS
Languages Spoken
English
375Reviews50Q+A31Room tips
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AlisonTop wrote a review Jun 2022
Newcastle upon Tyne, England, United Kingdom19 contributions2 helpful votes
We stayed one night in this hotel to attend a funeral in the immediate area. It didn't look as grim as the photos, the area wasn't as rough as I feared and, as other reviewers have said, all the staff we encountered were very friendly and helpful. The room was clean, the bed comfortable and the shower was good. The morning breakfast box was fine - better quality and presentation than I expected and an effort at making the packaging recyclable. Main negative: cleaning cloths left in the room next to the bed (but at least it was clean!). Thin curtains and tired, worn furniture in room. Terrible, public toilet standard toiletries (we had our own). Plus points: helpful staff, decent water pressure, nice, hot, reliable shower. Clean.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: The website is honest about the building works going on. It's not somewhere you would hang out,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frank W wrote a review Oct 2021
Worthing, United Kingdom4 contributions10 helpful votes
Be warned don’t stay here place is not worth the money. Rooms are tired and dirty. Staff not at all helpful. £5 overnight car parking is a scam, if there are no spaces or you don’t want to stay you only get a few minutes to book and get out if you’re not quick enough you get a £100 fine through the post weeks later (£60 if paid immediately). Stay at your peril, even the Travelodge is better.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Hendoinhawaii wrote a review Oct 2021
Derbyshire, United Kingdom6 contributions1 helpful vote
This is the cheapest hotel I could find in reasonable driving distance of London. It is tired, has been renovated for over four years now (we've been there many times), finding rooms is a maze, the courtyard rooms in the basement are very small and no outside windows, the restaurant is poor as is breakfast. All that said I don't care about any of it. There are so many moaning minnies on here complaining. All you do is sleep in the room for God's sake! The fun is when you go out. If the sheets are clean and there's running water, who gives a toss. The staff have always been really nice. You can park in the street. You can drive and park next to the National Theatre for free in about 20 minutes. No need to pay £15 each on the underground. What more do you want. Sure, go ahead and pay 3 times as much to stay at a posh hotel, all you'll get is the same nights sleep as me and you'll pay a fortune to park your cars. Go ahead, leave me this place.
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Date of stay: December 2020
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Room Tip: Best Value for money you will find in London.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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BJR99 wrote a review Oct 2021
1 contribution1 helpful vote
Sick all over the place going up the stairs rooms smelt awful sick all down our walls was really mouldy and damp asked to be changed rooms got put into a room in the basement without window just a photo of the London eye and curtains?!?!?! Asked for a refund could only get half and I think we was lucky getting that! Do not stay here, I got awful photos but behind the curtain was sick all up the walls and down the curtain as well
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kurt W wrote a review Sep 2021
1 contribution
Stayed here at the end of July. The hotel is best described as tired. Works were underway to freshen it up. Restaurant - we avoided & went elsewhere. CAR PARKING - beware!!! You can't pay for parking at the hotel desk. You have to do this via phone - number or app. I tried both (app & dialing the number). Firstly tried using my works mobile - (Vodafone) didn't work - tried using my own phone (O2). Eventually it did work. Happy days so i though. Two months later I now receive a parking fine of £100 - £60 if paid immediately. IT WAS PAID ON THE DAY!!!!!!!!!! Now to evidence it & fight this false charge!!!!
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Date of stay: July 2021
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LisaMcAdams wrote a review Sep 2021
London, United Kingdom1 contribution
Do not stay here! They lied to the entire hotel and kicked us out to accommodate asylum seekers. They treated them like cattle with security. The room was fine but not worth the price & the craziness!
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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V86NXpaul wrote a review Sep 2021
Corsham, United Kingdom1 contribution
This hotel has renovations going on. Restaurant (if can call it this) had x4 options of main. I'm suspect it was microwave meals. they were ok, but not for the money paid. I pre-paid for breakfast which turned out to be a brown bag with sandwich, apple and OJ?! Really poor.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kmay95 wrote a review Sep 2021
Portishead, United Kingdom28 contributions7 helpful votes
Had this booked with friends for months! To attend a festival near by, turned up to find out the hotel had been forced to shut the day before!! We had not been informed until about a hour before by booking.com! When speaking with them the hotel had only decided to let them know!!!! Leaving myself and 6 others friends stuck in london. Ridiculous… after reading the other reviews it seems like it’s a relief they were shut! From what I seen the place looked like it was going to fall down and the staff are really rude!!!! Don’t let pictures and prices fool you!
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Avoid at all costs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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kaywhite1995 wrote a review Sep 2021
1 contribution
Room was okay but just okay. Shower room had an odour and door handle was loose. Considering how much I paid for the room I was expecting far better quality. The layout of the whole place was weird also.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The Dutch Nomad wrote a review Sep 2021
Brighton, United Kingdom145 contributions49 helpful votes
Thought this was going to be a lovely stay but the photos are only of the rooms above ground. I originally got put in a room on floor -2. Took me 10 min to find as it is a maze down there! Finally found my room but it had no windows (biggest hazard), stank of cigarette smoke, and the light wasn't working. Went back upstairs and was luckily given a new room on the first floor which was more like the pictures I'd seen. Glad I was only staying one night, would not recommend..
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$61 - US$1,153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queens hotel london, queens hotel crystal palace
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
331
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Frequently Asked Questions about Best Western London Queens Crystal Palace Hotel
Which popular attractions are close to Best Western London Queens Crystal Palace Hotel?
Nearby attractions include Crystal Palace Food Market (0.3 km), The Alma (0.3 km), and Westow Street Market (0.4 km).
What are some of the property amenities at Best Western London Queens Crystal Palace Hotel?
Some of the more popular amenities offered include a lounge, internet access, and breakfast.
What food & drink options are available at Best Western London Queens Crystal Palace Hotel?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Best Western London Queens Crystal Palace Hotel?
Yes, parking is available to guests.
What are some restaurants close to Best Western London Queens Crystal Palace Hotel?
Conveniently located restaurants include Mi Cocina Es Tuya, A Torre, and Mediterranea.
Are there any historical sites close to Best Western London Queens Crystal Palace Hotel?
Many travellers enjoy visiting Shirley Windmill (5.6 km), 575 Wandsworth Road (7.2 km), and Brixton Windmill (Ashby's Mill) (5.0 km).