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Novotel London Waterloo

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$202*
US$166*
US$202*
US$166*
US$202*
US$166*
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Novotel London Waterloo
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2,762 Reviews from our TripAdvisor Community

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Showing 1,316: English reviews
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Reviewed 3 days ago NEWvia mobile

Stayed at the Novotel and although the room was clean there were stains on the carpet. There were also many stains in the carpet in the hall way. Rubbish in the hall was there for nearly a day We did not get an offer for our room to be cleaned until 3pm - too late in the day Staff were...

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Helpful?
Thank Steve K
NovotelWaterloo, Sales Manager at Novotel London Waterloo, responded to this review

Sir, I would like to thank you for taking the time to tell us about your stay at Novotel Waterloo. However, I regret that our services did not meet your expectations, notably in terms of housekeeping and the restaurant. I personally apologize for this disappointing experience. The hotel team strives to provide every guest with a superior service that is...

Highland, California
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I have to admit, after seeing so many negative reviews about this hotel after I made my reservation I was very wary of how my stay would be and even considered cancelling...glad I didn't! After traveling on a 10 hour flight, we arrived and was greeted on our arrival by a very friendly desk clerk. Unfortunately our room was not...

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Helpful?
1Thank OV
About Hotel's Favourite Review
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Guest, Thank you very much for your very positive review. I am very glad that you enjoyed your stay with us and I will make sure that your comment will reach everyone in our teams, as it truly is rewarding for us. Me and my team do our best to make sure that all of our guests feel welcome...

London, United Kingdom
Reviewed 3 days ago NEW

I used it last week for a conference of 50 people. Louis-Marie was our coordinator and could not have done enough for us, the room were a little on the small side but Louis-Marie worked with us to create more space and allow the day to unfold beautifully. she helped us order food and checked that we were on track...

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Helpful?
1Thank stephanos1411
NovotelWaterloo, Sales Manager at Novotel London Waterloo, responded to this review

Dear Guest, I sincerely thank you for taking the time to tell us about your stay at Novotel Waterloo and for these very positive comments, particularly with regard to the friendliness of our teams. Rest assured that is is always rewarding to receive such a motivating feedback. We are looking forward to welcoming you soon again at Novotel Waterloo. Sincerely,...

Trowbridge, United Kingdom
Reviewed 4 days ago NEWvia mobile

In December we did a one night stay in London at the Novotel Waterloo. At the time the nearest tube station was closed but this was no problem for as as it is still in close proximity from Paddington. From the moment we arrived the hotel was sheer excellence. The staff were extremely welcoming and friendly check in was very...

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Helpful?
1Thank ellansteven
NovotelWaterloo, Sales Manager at Novotel London Waterloo, responded to this review

Madam, Sir, We are really touched by your very positive feedback regarding your stay at Novotel Waterloo. It is a nice reward for all of our young teams who do their best for the absolute comfort of their guests and their families. We are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, M. van Kampen

Bengaluru, India
Reviewed 5 days ago NEW

The first thing that I would like to share is the speed with which I was checked in and checked out. Very efficient and sets an industry benchmark. This is something that I highly appreciate. The restaurant and bar were good enough offering just about anything that you might need to recharge. The rooms were cosy enough but offer very...

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Helpful?
1Thank Rohit G
NovotelWaterloo, Sales Manager at Novotel London Waterloo, responded to this review

Dear Rohit, We very much appreciate your comments regarding your stay at the Novotel London Waterloo. I have told our receptionists our your benchmark comment, and they are very proud. We hope to welcome you back to our hotel soon. Should you book again, please request a room with a view, and we will do our best to allocate you...

Nowy Sacz, Poland
Reviewed 1 week ago NEW

It's a good place for stay in London, but little tired. Restaurant and bar are OK. But the room wasn't prepared for our arrival. The Bose Sound Set is not prepared for new apple devices." Le petite riens" like lack of fresh cosmetics and coffee for the express. The view from the window - nothing to say. I think little...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Witold G
NovotelWaterloo, Sales Manager at Novotel London Waterloo, responded to this review

Dear Witold, Thank you very much for telling us about your experience at Novotel London Waterloo. I am happy to let you know that our hotel is undergoing a major facelift in the coming months to bring her back up to our high standard. I would love to welcome you back to the hotel at some point so we may...

Brisbane, Australia
Reviewed 1 week ago via mobile

We arrived in London after a 30 hour flight and reception was quick and efficient in getting us to our room. The room was large enough for the three of us, however location of the shower and toilet in the room, screened only by lightly smoked glass was not really ideal given we had our teenage daughter with us. Apart...

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Helpful?
1Thank chezabell58
NovotelWaterloo, Sales Manager at Novotel London Waterloo, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Waterloo. I am very happy to read that you generally enjoyed your stay, however, I regret that your experience did not meet all your expectations as we strive to provide our guests a high quality service. We have taken your comments into account about...

Wokingham, United Kingdom
Reviewed 1 week ago

Enjoyed our stay, hotel great, room great, bar area very nice, very pleasant staff, only 2 niggles extra bed not made up, but sorted quickly and breakfast seating organisation very slow, choice at breakfast very good.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank annecf3884ok
NovotelWaterloo, Sales Manager at Novotel London Waterloo, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us....

Apple Valley, California
Reviewed 1 week ago

We selected this hotel, because it was reasonably priced and close to many destinations, such as, Big Ben, the London Eye, Westminster Abbey, etc. The hotel is clean and modern, but rooms are relatively small (by U.S. standards, not European standards). They have a restaurant, but the food is average. This hotel includes a gym and the staff is friendly....

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1Thank OlsonKimberlyL
Reviewed 2 weeks ago via mobile

Stay in London on a weekly basis for work, with no choice of hotel. This hotel is well located for Westminster and the refurbished room was fabulous, great new layout and very comfortable - although took me about 10min to work out how the shower worked! Only negative was not much in the way of pubs/restaurants in the immediate vicinity...

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Helpful?
1Thank Decadentman

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: Pizza, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 

Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Region: United Kingdom > England > London
Price Range: $258 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Priceline, Hotwire, Travelocity, ACCOR, Hotels.com, TripOnline SA and HotelQuickly so you can book your Novotel London Waterloo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Hotel Style:
#219 Family Hotel in London
#231 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Waterloo staff and other travellers.
29 questions
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Athens, Greece
New Delhi, Delhi, India
New Delhi, Delhi, India
Hickory, North Carolina
8 months ago

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Questions? Get answers from Novotel London Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms facing the street are a bit niosier, but have great view”
iwonac413, 11 Apr 2017 | Read review
“Room 502 is just splendid!”
ScottyGPP, 30 Mar 2017 | Read review
“We had a great view at the Big Ben”
jacquelinenoy, 13 Mar 2017 | Read review
“no views as in central London, but close to everything, romos are very spacious.”
sallyannm, 10 Mar 2017 | Read review
“Higher floors overlooking Lambeth Palace. Pretty special view.”
nickys873, 22 Feb 2017 | Read review
5 of 5
Booking.com
US$166* /night
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Orbitz.comUS$166
PricelineUS$166
TripAdvisorUS$165
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*Disclaimer
Prices are for 1 room, 2 adults
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