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Novotel London Waterloo

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2,694 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Waterloo
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Showing 1,288: English reviews
Reviewed 2 weeks ago via mobile

Stayed at this hotel for my birthday. Great, clean hotel. Lots of attractions within walking distance. Great for kids too. Food lovely and staff were fab! Would highly recommend and will stay again. Lovely Italian restaurant a short walk away too.

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Helpful?
Thank Lisa T
Colonia, New Jersey
Reviewed 2 weeks ago

Location was great if you are looking to stay close to the center of London. About a 10 minute walk to the Big Ben and major center attractions. Their restaurant has great options. The staff was very helpful!

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Thank Alexandra F
Perego
Reviewed 2 weeks ago

Very friendly and helpful staff. I an a disabled traveller and I have a daughter of 6. Everything was perfect. Tge restaurant is very good and the rooms are spotless. The position is very convenient .

Review collected in partnership with Accorhotels.com
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Thank Jemima4
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Jemima, Me and my teams very much appreciate your comments regarding your stay at the Novotel London Waterloo. Your feedback is a strong encouragement to all of our staff as we strive to continuously improve the quality of our services, and I will make sure to share your feedback with all the team. We hope your next visit will...

north shields
Reviewed 2 weeks ago

Just across the river is a different world from busy central London. Beautiful walk along the river path, good bus links and excellent local restaurants. My favourite London hotel with friendly staff and a quiet night. Higher class of neighbour in the Archbishop of Canterbury.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank David E
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear David, I sincerely thank you for taking the time to tell us about your stay at Novotel Waterloo and for these very positive comments, particularly with regard to the friendliness of our teams. Rest assured that is is always rewarding to receive such a motivating feedback. We are looking forward to welcoming you soon again on the other side...

Waxahachie, Texas
Reviewed 2 weeks ago

We stayed here in November 2016 while visiting over Thanksgiving week. We arrived on Thanksgiving Day in London after staying in Paris first. The staff at the hotel was very nice, the rooms were very nice. I loved that the toilet was separate, which made it convenient when someone was in the shower the toilet was available for use if...

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Thank Lmbtrfly
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Madam, Sir, I would like, on behalf on the entire team of the Novotel Waterloo, to thank you sincerely for your very positive statement. Our teams are continuously working to give the best of themselves to meet your expectations and make your stay as pleasant as possible. Therefore, the pleasure you had to spend a few days at Novotel Waterloo...

Hebden Bridge, United Kingdom
Reviewed 4 weeks ago

Nice room comfy, warm, clean, only down side was separate toilet from bathroom, it has no sink so couldnt wash our hands , didnt feel right unlocking the door and opening another to wash? maybe im a bit fussy.. other was brilliant. good spot for a nce short walk to all the best of London...

Review collected in partnership with Accorhotels.com
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Thank brenglyn
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear guest, Thank you for taking the time to share with us your experience at Novotel London Waterloo. I am very glad that you enjoyed your stay, it is is always rewarding to receive nice feedback. We are looking forward to welcoming you soon again at Novotel Waterloo. Alfonso Ristorato Front office Manager

Manchester, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed for two nights in a suite and was underwhelmed. On the positive I got upgraded on one night because I made a mistake when booking .... but it wasn't cheap. Chose the suite for more family space and landmark view. Limited view. Very basically furnished. 2 small waters in the minibar for four people. Not enough towels and soaps...

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Thank Guy L
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Guest, Thank you for taking the time to share with us your experience at Novotel London Waterloo. However, I regret that your experience did not meet all your expectations as at Novotel, we strive to provide a high quality service for every of our guests. Please rest assured that we took not of your comments and will look at...

Birmingham, United Kingdom
Reviewed 4 weeks ago

We stayed 2 nights here on a sight-seeing short break in London. We had requested a view of Lambeth Palace and were delighted that we were given a room overlooking the Palace with Big Ben and London Eye in the distance. Although this also overlooked quite a busy road you can't hear it at all in the room. I got...

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1Thank Nicky S
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Nicky, Thank you for taking the time to review your stay and our hotel on Tripadvisor. I am very glad that you enjoyed your stay, the friendliness of our staff, our location and our kids zone. We do our best to make sure that all our guests feel welcome here, and it is very rewarding to read your review....

Port Hedland, Western Australia, Australia
Reviewed 4 weeks ago via mobile

Well we have had a 10 day stay at this hotel and if I comment on the staff and location then 5/5 is the score. The staff were very helpful especially as our first 4 days were spent at the hospital nearby. The London hop on hop of bus is just 100 meters up the road, you can walk along...

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Thank Alan_J_M_1501
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Alan, Thank you for taking the time to share with us your experience at Novotel Waterloo. It is always a pleasure to receive positive feedback, especially when it is highly driven by the friendliness and helpfulness of our staff. I also thank you for your precise comments with regards to the issues you had during your stay, and I...

Liege, Belgique
Reviewed 14 February 2017

Uncomfortable beds (main and extra), lobby toilets that won't flush anything away, parts of the room falling apart and heavy renovation works you're only informed of when you show up for check in. Never seen before at any other Novotel we've had the chance to stay in. Never. Again.

Review collected in partnership with Accorhotels.com
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Thank UberKlaus
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear guest, I would like to thank you for taking the time to tell us about your stay at Novotel Waterloo. However, I regret that our services did not meet your expectations, notably in terms of cleanliness and maintenance of our rooms, and I personally apologize for this disappointing experience. Me and my teams strive to provide every guest with...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: Pizza, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 

Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Region: United Kingdom > England > London
Price Range: $244 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Orbitz, ACCOR, Hotels.com and Jetsetter so you can book your Novotel London Waterloo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Hotel Style:
#219 Family Hotel in London
#228 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Waterloo staff and other travellers.
28 questions
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Athens, Greece
New Delhi, Delhi, India
New Delhi, Delhi, India
Hickory, North Carolina
7 months ago

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Questions? Get answers from Novotel London Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a great view at the Big Ben”
 of 5 bubbles jacquelinenoy, 13 Mar 2017 | Read review
“no views as in central London, but close to everything, romos are very spacious.”
 of 5 bubbles sallyannm, 10 Mar 2017 | Read review
“Higher floors overlooking Lambeth Palace. Pretty special view.”
 of 5 bubbles nickys873, 22 Feb 2017 | Read review
“Had a fifth floor room - very quiet”
 of 5 bubbles Commzgirl, 28 Dec 2016 | Read review
“Room 417 is very small overlooking an alley with lots of police action if you like watching that kind of thing.”
  • Sorry about our mess....but it shows how small the room is.
  • Where do I go?
 of 5 bubbles 984Shelly, 12 Dec 2016 | Read review
5 of 5