It’s a lovely place and staff are very attentive. Cleanliness superb. We had stairs to the bathroom which I wouldn’t recommend for someone with walking issues but fine for us. Pricey but worth it for the location and professional service, try cafe troppea in Russell Square, fabulous x
We stayed at The Montague on the The Gardens a few years ago and thought as London would be quiet at the moment with the lack of foreign tourists, it would be perfect to visit for a couple of nights over my husband's 60th birthday. We were not disappointed! For a central London hotel, the level of friendly and personal service at The Montague is quite exceptional. Every staff member we met, was friendly and professional. Everyone was wonderful but we had particularly excellent service from Mustafa, the Head Concierge. As I was recovering from a recent knee replacement, so had reduced mobility, arrangements for visiting sites were a little more complicated than usual but Mustafa arranged all that we needed with genuine warm care and attention. He booked us Fasttrack tickets for Madame Tussauds and explained the best way to access The British Museum. He even reminded us when it was time for us to book an Uber to get to where we were going (definitely the best way to get around London!). He booked dinner for us at a delightful French bistro (Mon Plassir, don't miss it!) and even checked on our progress as we walked to the restaurant very slowly (the knee). He then went on ahead to confirm our arrival with the restaurant, which resulted in two glasses of champagne awaiting us! Service beyond the call of duty! We dined at the hotel on the night of my husband.s birthday and received superb service and attention from Luke. He really looked after us and made the occassion feel very special indeed. Cocktails in the Leopard Bar are also a must do - the menu is very different with some interesting concoctions all beautifully served. Other staff members worth mentioning (and I know I shall forget someone) were Claudia and Beth on Reception, Levante on the Concierge desk, the highly amusing Everett who just doesn't stop clocking up the miles around the hotel in his efforts to check on everything, Arjeta, Adrienne, Pietro, Paulos, Lucia, Noel.... We had booked a Deluxe King Room which was large for a London Hotel room with all sorts of added extras not always found in hotel rooms such as delicious home made biscuits, a coffee machine and a generous amount of "pods", kettle, teapot, packaged biscuits, hot chocolate, Bose speaker, robes and slippers and the all important fresh milk in the fridge (only fellow tea drinkers will appreciate how imperative fresh milk is to a good cup of tea!). I was, however disappointed in the small size of the bathroom compared to the large room, I found it pokey and awkward but....it is central London, easily forgotten in the quiet area of Bloomsbury... Covid restrictions were evident of course as is the way of the world at the moment... I was disappointed that turn down service wasn't able to happen because of it. Breakfast was, if I must say, a tad uninspired compared to how wonderful everything else was, with a small (although perfectly adequate) breakfast buffet. Eggs, thankfully were cooked to order and we had delicious omelettes on the second morning. Egg choices aside, it did, however feel rather samey each morning. Personally I would have wanted more fresh fruit. I even think under current climes, an a la carte breakfast menu where everything could be made to order perhaps particularly while there are lower guest levels during the week would be more appealing. It would also give it more of a non repetitive feel for guests that are staying a few nights... However, this may be a moot point as things hopefully open up more and the usual breakfast service returns. High tea was glorious so don't miss it - the vanilla cheesecake and bakewell tart particularly delightful but the sandwiches were outstanding too! We enjoyed burgers too one lunch time on the terrace - really delicious! Now is the perfect time to visit London folks before the foreign tourists return so don't delay. Weekdays are particularly quiet and you will have the notoriously usually crowded London sites to yourselves. Don't hesitate to book The Montague, you won't be disappointed. I'm sure, like us you will arrive as guests and leave as friends!…
This hotel excelled in every way. The hotel is spotless, beautifully decorated and well appointed. It's location is perfect and the food and drinks wonderful. However it is the staff that make the Montague on the Gardens a truly special place. From the moment we set foot on the pavement outside the hotel we received a heartfelt welcome like no other we've experienced in our 40 years of travelling. The staff were warm, helpful, friendly and genuine. They really couldn't do enough for you. They even proved a room for us, without us asking, to change after we'd been to an event at 5pm. This really is a special place...I cannot recommend it highly enough. Thankyou so much for an amazing stay and for just being bloomin lovely.
Thoroughly enjoyed the recent stay at The Montague. All of the staff were attentive and wanted to ensure all your needs were met. Great banter at the bar with ‘d***head’ and his team including his cheeky understudy and couple of ‘cheaters’ who failed to recognise a pint when they had 568ml in their glass. Lovely stay, lovely food and excellent service. Will be back.
This is really an outstanding hotel. From the moment you walk in. Rooms are wonderful, staff is magnificent, service and food are fabulous. Special mention to Neil at the Deputy Mgr, Jorge at the concierge desk and Kamilla and Lucia and Luke in the dinning room. Close to the West End, Tubes, and in a quiet neighborhood near the British Museum, you can walk to quite a lot. Their afternoon tea is outstanding! This is your home in London!