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Westbury Mayfair

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1,314 Reviews from our TripAdvisor Community

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Showing 1,155: English reviews
ny
Reviewed yesterday NEW

I stay at this hotel frequently - for me that means a couple of times a year - because I am nostalgic about this part of London, the Polo Lounge and I find the rooms and housekeeping above par for the price, not to mention the location, which really can't be beat. A walk down Old Bond Street is such...

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Thank nyme
London, United Kingdom
Reviewed 4 days ago NEW

Stayed at this hotel for the 3rd time and still as good today as our previous visits. Rooms recently refurbished and to a high quality, Polo Bar excellent for a glass of bubbly before heading out and for a drink before going to bed. Staff excellent and always helpful, courteous and friendly without being overbearing. My husband and I will...

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Thank McTug01
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear McTug01, Thank you for your wonderful feedback on your recent stay with us. Your review was truly a delight to read, and we thank you for your kind words and praise of our staff who helped make your stay. We look forward to welcoming you back! Kind regards, GM

Codsall, United Kingdom
Reviewed 4 days ago NEW

Wonderful 5 Star,Hotel, close to Regent Street and Oxford Street, close to Ice Bar, Hamleys, etc. Staff all helpful in every way. We were given an renovated room, which although small had everything, beautiful bathroom. One thing missing was tea and coffee facilities had to order room service. Atmosphere in bar was good and again nothing too much trouble,for,the staff.

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Thank Angela G
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear Angela G, Thank you for your wonderful review on your recent stay at The Westbury Hotel. I am delighted to hear that you were thoroughly pleased with your recent visit noting that you found our location ideal, our staff friendly and efficient. Also I am very happy to hear you were impressed with our newly refurbished bedrooms. In regards...

London, United Kingdom
Reviewed 5 days ago NEWvia mobile

Was guests of a business associate who selected the tasting menu with matching wines for lunch. The food really was fabulous and varied. The wines complimented each course fabulously. The whole experience was great but I didn't see the bill so cannot comment on the value for money. A really good opportunity to sample the food of a great chef!...

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Thank Thomas1Ward
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear Thomas1Ward, Thank you for your wonderful feedback on your recent stay at our Michellin star restaurant Alyn Williams! I am pleased that you were entirely satisfied with the service we provide for our guests. Thank you for choosing Alyn Williams and we very much look forward to welcoming you back in the near future. Kind regards, GM

Brackley, United Kingdom
Reviewed 5 days ago NEW

We stay here 4x pa and the familiarity with the great staff and location makes it a very enjoyable experience. However, management need to get a grip on the breakfast situation. Following the resiting of the dining room, the food has to travel much further and when it arrives in the dining room, the deliverer has to wait for the...

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Thank Vigilant2013
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear Vigilant2013, I am glad to hear you enjoyed your stay, making a special point to mention the wonderful hotel location in the heart of Mayfair and service you experienced at The Westbury Hotel. However, I am sorry you were disappointed by our breakfast service, I will pass this comments to the relevant departments. We very much look forward to...

Reviewed 5 days ago NEWvia mobile

Have stayed here for many times over 20 years , also use other 5 star hotels but The Westbury holds its head up well My room this time was refurbished and a decent size , I didn't dine at the hotel but the bar was busy with a good atmosphere and attentive service The Westbury really scores with its excellent...

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Thank Peter M
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear Peter M, Thank you for your positive feedback on your recent stay with us at The Westbury Hotel. I am pleased that you found us to be brilliantly located within walking distance of many city attractions. I am also delighted that you were quite taken with our high standard of accommodation and courteous staff. Moreover, I am happy you...

Reviewed 6 days ago NEWvia mobile

We booked a meal at the Alyn Williams restaurant and decided it would be more convient to stay at the hotel so booked a standard superior room at £360 for the night. The good part first. We had a great meal and throughly enjoyed the food and experience with our friends. The very disappointing part is sadly the hotel. We...

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Thank Richard C
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear Richard C, Thank you for your feedback. I am very sorry to hear that you weren't entirely satisfied with your recent stay at the Westbury Hotel. Regarding the rooms I would like to ensure you that we are currently undergoing a complete redesign, with the introduction of our new bedrooms. In regards to the hair dryer, in fact that...

Israel
Reviewed 1 week ago

I spent six nights in this luxury and expensive hotel. The service is almost perfect. I say almost because twice my room was not taken care. Once I asked and they sent someone, the other time I didn't ask, so my room was not taken care. But on the other side I received a first class service. The construction is...

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Thank MarioIsra
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear MarioIsra, Thank you for your review on your recent stay with us at The Westbury Hotel. I am delighted to hear that you enjoyed residing with us and that you felt that our hotel offered grand possibilities and grand staff as they are taking every measure to make you feel at home. I am very sorry for the house...

York, United Kingdom
Reviewed 1 week ago

You would struggle to top the Westbury's location particularly for shopping but aside from that I find little to rave about. Rooms have been refreshed since my previous stay but remain unnoteworthy. Staff were friendly enough but lack 5 star polish & breakfast was run of the mill. The hotel suited our girlie retail-fest & everything worked but we were...

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Thank mrstraveller1
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear mrstraveller1, Thank you for your feedback. I am very sorry to hear that you weren't entirely satisfied with your recent stay at the Westbury Hotel. Regarding the rooms I would like to ensure you that we are currently undergoing a complete redesign, with the introduction of our new bedrooms. Also I am sorry that you were not as impressed...

Los Angeles, California
Reviewed 1 week ago

I was so sad that this trip was such a disappointment. This was my second visit and I LOVED this hotel the first time I stayed there. But with the air broken in our room we didn't sleep well any night we were there, despite asking the front desk to look into it - twice. We were also in a...

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Thank Dawn B
TheWestbury, General Manager at Westbury Mayfair, responded to this review

Dear Dawn B, I would like to take this opportunity to offer my sincere apologies for failing to meet your expectations on your recent stay with us. Regarding the issues with air conditioning - this was an isolated incident and our 24 hr maintenance team remained on call to resolve the issue to minimise any inconveniences this may have caused...

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westbury Mayfair is a five star hotel located on Bond street, in the heart of Mayfair - home to the top fashion houses and London’s most exclusive bars and restaurants. Oxford Circus and Bond Street tube stations are minutes walking distance, which provides for convenient commute to the rest of London. Our hotel boasts of 249 luxury rooms and suites, event and private dining areas, our trendy Polo Bar, intimate Tsukiji sushi restaurant, and the newly opened and highly anticipated restaurant Alyn Williams at the Westbury. ... more   less 

Additional Information about Westbury Mayfair

Address: Bond Street, Mayfair 37 Conduit Street, London W1S 2YF, England
Region: United Kingdom > England > London > Mayfair
Price Range: $277 - $705 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Westbury Mayfair 5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Westbury Mayfair Hotel London
Westbury Mayfair London
Hotel Style:
#292 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Westbury Mayfair staff and other travellers.
7 questions
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London, United Kingdom
19 days ago
Chicago, Illinois
1 month ago
Edinburgh
London, United Kingdom
over a year ago

See all questions (7)

Questions? Get answers from Westbury Mayfair staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for Kind Deluxe if you can, it's worth it”
 of 5 bubbles McTug01, 6 Dec 2016 | Read review
“Ask to avoid rooms looking out the back of the hotel as deliveries/dustcarts will add to noise.”
 of 5 bubbles NightOwl1968, 30 Nov 2016 | Read review
“Try somewhere else i.e. The Ritz”
 of 5 bubbles PhilCopelandUK, 30 Nov 2016 | Read review
“Ask for refurbished room”
 of 5 bubbles mgibson1008, 16 Nov 2016 | Read review
“215 is not the best room. Close to lift and no view whatsoever.”
 of 5 bubbles Sumoguest, 4 Nov 2016 | Read review
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