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Phoenix Hotel

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#279 of 1,087 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Phoenix Hotel
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1,562 Reviews from our TripAdvisor Community

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Showing 958: English reviews
Abingdon VA
Reviewed 16 January 2007

This is a great place to stay in London. It is right off Queensway St. which is full of restaurants and shops, and even the Queensway Mall. There are 2 Underground Stations very near within 2 blocks and 3 blocks. The hotel was fine, the rooms were large enough, nice bathroom, wonderful breakfast [cereal, breads,cheeses, fruit, meats and drinks] and...

5Thank EllieP
St Louis, Missouri
Reviewed 11 January 2007

We stayed at the Phoenix for a week over the New Year Holiday and had a wonderful experience. We were a bit apprehensive when we read the earlier review about the bed bugs but we had already made our reservations. We have trusted Best Western hotels when traveling overseas in the past have not been let down yet. The room...

7Thank Jim_N_Kelly
New Jersey
Reviewed 26 December 2006

We had a good overall experience for the price. The rooms are small but the service is reasonably good. The staff was courteous to warm the milk for our kid at odd hours. The breakfast menu and the service were good for rating and price. It is also walk able distance from two tube stations.

3Thank amtraveller
Chicago, Illinois
Reviewed 18 December 2006

I booked this hotel on the basis of the Best Western name through British Airways, knowing that British Airways usually has standards for the hotels for which they sell booking. I like to stay in Hyde Park by Lancaster gate but read the tube station would be closed in October and was afraid it might extend into December. I was...

6Thank gottravelbug
Basel, Switzerland
Reviewed 29 November 2006

Pros: *Very close to both Bayswater and Queensway tube stations *Shopping and dining close by *Friendly and efficent staff *Larger double bed *Decent sized room *Elevator *Shower and bath *Nice continental breakfast - good selection & quality *Very clean *Large towels Cons: *Warm room even in November *Bathroom was a wee bit small, but not horribly so *On an active...

11Thank evilshell
Reviewed 9 November 2006

Just returned from a weekend at this hotel and have to say it was great and met all our needs. The rooms were nicely furnished and had everything we needed, except an ironing board, however a quick call to reception and an iron and ironing board arrived promptly to our room. The staff we all very pleasant and helpfull. Breakfast...

5Thank Doloras
Reviewed 2 November 2006

My daughter and I stayed at this hotel on Friday 27 October. The reception staff were very friendly and helpful and the room was clean and comfortable if a bit dated. The continental breakfast was adequate. You can leave your luggage at the hotel if you arrive early or on the day you book out. We booked through hotels-london.co.uk and...

5Thank KatyE
Reviewed 28 October 2006

I would stay here again. It's a great location, and the customer service was outstanding. They really went out of their way to help us - and we had a million questions. Only a few reservations about it - there's only one elevator that takes FOREVER, and doesn't hold but 4 people max (for some reason all of the stairs...

2Thank chester_atl
Springfield, Virginia
Reviewed 20 October 2006

We loved the location. It's just a short walk to the Bayswater tube stop, and right down the street from Hyde Park. The neighborhood is ethnically diverse with lots of great restaurants and pubs. The staff was quite friendly and accommodating. We had a lovely room (#119) and the continental breakfast was oh so good! We would highly recommend this...

1Thank Hydee
Gladstone, Queensland, Australia
Reviewed 16 October 2006

We booked this accomodation well in advance after reviews we'd read on trip advisor. We were definately not dissapointed. We definately enjoyed a hastle-free, realxed stay at the Pheonix. We had booked twin share accomodation and we were very suprised at how spacious the rooms were - after reading reviews we'd expected our room to be like a shoebox but...

2Thank Gladstone265

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Staying in Notting Hill

Neighbourhood Profile
Notting Hill
As West London's friskiest corner, Notting Hill more than manages to retain plenty of the same appeal that's brought the affluent area so much worldwide attention. In this attractive cobblestoned neighbourhood, a delectable variety of eateries, independent shops, galleries and street vendors offer a delightful window into how to live the good life in London, with each presenting visitors with an experience that's a little more idiosyncratic and endearing than the last. Travelers looking to forage for antiques should be sure to visit the Portobello Road Market on Saturdays, the largest antiques market in the United Kingdom.
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  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Breakfast included
  • Laundry Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more   less 

Additional Information about Phoenix Hotel

Address: 1-8 Kensington Gardens Square, London W2 4BH, England
Region: United Kingdom > England > London > Notting Hill
Price Range: $150 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western London
London Best Western
Hotel Style:
#251 Business Hotel in London
#281 Family Hotel in London
#364 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Hotel staff and other travellers.
28 questions
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over a year ago
Grand Rapids, Michigan, United States
over a year ago

See all questions (28)

Questions? Get answers from Phoenix Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I can only say that my room on one of the higher floors was excellent and because of the lift no problem in getting to it.”
 of 5 bubbles iris850, 21 Mar 2017 | Read review
“We were on the fourth floor facing rooftops so it was ultra quiet and we enjoyed a deep, comfortable sleep and restful periods.”
 of 5 bubbles RoselleG_12, 13 Mar 2017 | Read review
“Choose higher rooms and preferably not facing the street.”
 of 5 bubbles 164radut, 10 Mar 2017 | Read review
“Choose a room in the back.”
 of 5 bubbles vintiek, 21 Jan 2017 | Read review
“Use the stairs if lift is busy”
 of 5 bubbles SWS717, 21 Jan 2017 | Read review
5 of 5