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The Norfolk Towers Hotel

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The Norfolk Towers Hotel
The Norfolk Towers Hotel
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994 Reviews from our TripAdvisor Community

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Showing 780: English reviews
Bristol, United Kingdom
Reviewed 25 January 2017 via mobile

This hotel has a very nice finish to it. The room and bathroom were all refurbished, lovely furnishings and comfy bed. Unfortunately the reason I have given a 3 out of 5 is because although the hotel is clearly 4 star standard, we felt the breakfast and breakfast service weren't. The maître d was very stern and unapproachable and there...

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Helpful?
Thank Sophie M
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Sophie M, Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. Thank you again for your review .

Reviewed 18 January 2017 via mobile

Stayed there for three nights on a solo visit to London. Rooms are small, but clean and well appointed. Staff were very friendly. Continental breakfast was good, with a variety of breads, cereal, fruit, yogurt, cold cuts and cheese. Great for easy access to the trains to Heathrow.

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Helpful?
Thank OttawaMami
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear OttawaMami, We are delighted to hear that you enjoyed your stay and the unbeatable location made your trip even easier and more comfortable. We do look forward to welcoming you back to the Hotel again in the future.

Reviewed 14 January 2017

I managed to get a very good price on booking.com so that was a plus for a 4 star hotel. Adding to that, the staff was very nice and polite, the breakfast had a great qualilty and the rooms were also great. The location was a surprise too. Booking blindly this stay, I was lucky. There are restaurants, fast food...

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1Thank Ricardo M
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Ricardo M, Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us. We strive to provide each and every guest with a ‘warm and welcome’ stay so I am pleased to know that you were all well looked after. I’m pleased to know we met your expectations , we hope to welcome...

Hastings, United Kingdom
Reviewed 13 January 2017 via mobile

Just had a lovely stay in London at the Norfolk Tower Hotel. We were there for a west end show and had a lovely room upgrade to LG2. There was an underground strike and we walked in the rain from Charring cross to Paddington an arrived dripping wet. Our room wasn't quite ready as we were a few minutes early...

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Helpful?
Thank stevehastings2015
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Stevehastings2015, Thank you for taking the time to review our hotel, I am delighted to read that you have enjoyed your stay with us and also enjoyed the breakfast in our brand new restaurant.One area we have focused our efforts on is delivering high level of customer service, We look forward to welcoming you again. Thank you again for...

Reviewed 9 January 2017 via mobile

Rude breakfast hostess. Unaccommodating staff. One lift servicing 5 floors. Tiny rooms. Very little variety at breakfast. Only positives - location (between Edgware Road and Paddington station); cleanliness; and just opposite the mosque.

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Helpful?
Thank Farzanah A
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Farzanah A, We are deeply sorry to hear of your experience on this occasion. Please accept our sincere apologies on behalf of the management team as this is not the usual level or standards that we aim to achieve. Once again, thank you for the valuable feedback and we hope to be able to welcome you back at the...

Milwaukee, WI
Reviewed 4 January 2017

We spent 2 nights at the Norfolk Towers in November, and really enjoyed it! It is a clean, comfortable, and quiet place to rest after long days of seeing the sights in London. The desk staff and concierge were very helpful. Value of price paid was very good. I would definitely stay here again!

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Helpful?
Thank Miswis
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Miswis, Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us. We strive to provide each and every guest with a ‘warm and welcome’ stay so I am pleased to know that you were all well looked after. I’m pleased to know we met your expectations , we hope to welcome you...

Reviewed 1 January 2017 via mobile

It was a good and amazing hotel for few nights all went good from the beginning until the last moment when we were checking out they were not so flexible like the check in receptionists. They were arguing a lot and annoying ,rude specially the lady I'll get her name and I'll contact the manager regarding disrespecting guests on the...

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Helpful?
Thank Mubarak A
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Mubarak A, We are deeply sorry to hear of your experience on this occasion. Please accept our sincere apologies on behalf of the management team as this is not the usual level or standards that we aim to achieve. Once again, thank you for the valuable feedback and we hope to be able to welcome you back at the...

Reviewed 20 December 2016

Just spent an overnightstay at this hotel, couldn't fault it. The staff were very helpful and friendly, the room was very comfortable and clean, the breakfast was fab! My grandson and I thoroughly enjoyed our stay and will definitely stay again!

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Thank Frances L
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Frances L, Thank you for taking the time to review our hotel, I am delighted to read that you have enjoyed your stay with us.One area we have focused our efforts on is delivering high level of customer service. We look forward to welcoming you again. Thank you again for your review

Verwood, United Kingdom
Reviewed 20 December 2016

I was treated to "High Tea" in the restaurant as a birthday surprise from my daughter this afternoon. The restaurant and decor was beautiful, the staff very attentive and polite and the food . . . . well that was just amazing!! Little miniature chicken pies and sausage rolls with the lightest of pastry, finger sandwiches with delicious fillings and...

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Thank K8ty45
Singapore, Singapore
Reviewed 11 December 2016

Stayed 5 nights in November 2016, couple on leisure trip. Hotel room is very small. There is barely walking space with 2 luggages. However, facilities and amenities provided are comprehensive. There is only 1 lift, with a maximum capacity of 3 people, so sometimes there were long waits to use the lift. Breakfast spread and quality is decent. The hotel...

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Helpful?
Thank Cheongzz
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Cheongzz, Thank you for taking the time to review our hotel. I am delighted to read that you have enjoyed your stay with us and also you felt that our rooms are very nice and clean and our breakfast is great. We look forward to welcoming you again. Thank you again for your review

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Room Service

Additional Information about The Norfolk Towers Hotel

Address: 34 Norfolk Place | Paddington, London W2 1QW, England
Region: United Kingdom > England > London
Price Range: $192 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Norfolk Towers Hotel 3.5*
Number of rooms: 87
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Also Known As:
Norfolk Hotel London
The Norfolk Hotel
Norfolk Towers Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from The Norfolk Towers Hotel staff and other travellers.
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Questions? Get answers from The Norfolk Towers Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call to make sure elevator working before you arrive”
 of 5 bubbles 769gabbyl, 26 Mar 2017 | Read review
“Upper floors are best”
 of 5 bubbles , 26 Mar 2017 | Read review
“We had a suite on lower ground floor LG6 , there was no view but we had peace and quiet as no traffic noise at all , lovely !”
 of 5 bubbles 439marty007, 23 Mar 2017 | Read review
“Room on the first or second floor.”
 of 5 bubbles nak0032016, 2 Dec 2016 | Read review
“The extra few pounds for a double made for a great room”
 of 5 bubbles JohnSames, 14 Nov 2016 | Read review
5 of 5