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The Gainsborough Hotel

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The Gainsborough Hotel
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376 Reviews from our TripAdvisor Community

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Showing 308: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

We arrived at the hotel and were given a basement, old dilapidated room with a grubby window. There was no upright shower, just an old rusty showerhead over the bath. Not exactly what you expect for a 4 star. We spoke to the manager who promptly moved us to a first floor room. Newly refurbished, (still no proper shower) but... More 

Helpful?
1 Thank Oliver O
Isle of Man, United Kingdom
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 weeks ago

This is not a four star hotel - or at least our room in the basement was not! Check in was chaotic, we had been sent away as check in was not until 2pm, which is fair enough, but came back to a queue of unhappy people and we did not get our room until 2:40pm. Our room, what can... More 

Helpful?
1 Thank coolsue

Travellers are raving about these London hotels

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2016 via mobile

눉Spent one night in a small room at the back of the hotel on the ground floor. That room was possibly ok for storage. Nothing to do with 3/4 star hotel. Dated, not cleaned properly, filthy bed cover, lumpy bed, standing ac unit with a plastic hose laying in the room connected to an window that did not close properly... More 

Helpful?
Thank GeorgeC186338
Copenhagen
Level Contributor
279 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 20 October 2016

Well situated in South Kensington this somewhat worn hotel is a little disappointing. The internet didn't work, and that really should be fixed. The friendly staff tried their best, but it was a frequently occurring event. That's not good enough for today in a city like London. My single room was extremely small. I had to climb into the bed... More 

Helpful?
Thank atlanticophelia
Market Weighton, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 October 2016

We chose the hotel as it was close to the Natural History Museum as we had a dinner there. Rooms are average but quite tired. The bathroom was rather shabby and only had a poor over the bath shower. Didn't order breakfast here as there's lots of cafes in South Kensington. Overall clean, tidy and quiet, so it was what... More 

Helpful?
Thank LottyP
Blaenau Ffestiniog, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 October 2016

Good location - walking distance to South Kensington Tube station. National History Museum just around the corner as well as the V&A and Science museum. Looks like an old Victorian house from the front - in a street with similar white fronted houses. Rooms are OK for sleep and washing and are therefore ideal for sightseeing. Rather pricey £310 for... More 

Helpful?
Thank AnnJ22
Melbourne, Australia
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 17 October 2016

Hotel is in good location close to South Kensington tube station and the major museums. I only stayed the one night. Lovely large room with a good bathroom (including a bath). The major problem I had was with the beds. There were three single beds in the room. I tried them all and they were so uncomfortable - lumpy and... More 

Helpful?
Thank easytotravel
Birmingham, United Kingdom
Level Contributor
3 reviews
Reviewed 29 September 2016

The Gainsborough completely ruined by booking due to an error in their system which meant traipsing around London for hours looking for a hotel. Long story short the Gainsborough eventually offered us a room at about midnight and it was absolutely disgusting - grime and dirt all over the walls and stunk to high heaven. The staff were completely unresponsive,... More 

Helpful?
Thank lsheena2014
Tallinn
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 September 2016

The only plus is the location of the hotel. Bed is below all expectations. No plug sockets next to bed. Very noisy stand alone ac. Stays directly next to the bed (singe room). Poor and expensive breakfast. Very weak water pressure in a shower.No toilet brush!

Helpful?
Thank Yevgeni_Tallinn
2 reviews
Reviewed 19 September 2016 via mobile

I found this hotel to be dirty and very rundown, just stayed the one night which was one night too many! Customer service leaves a lot to be desired, neither helpful or friendly, would not stay at this hotel again even if they paid me!.

Helpful?
Thank Jannet F

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free Internet
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more   less 

Additional Information about The Gainsborough Hotel

Address: 7 - 11 Queensberry Place | South Kensington, London SW7 2DL, England
Region: United Kingdom > England > London > South Kensington
Price Range: $153 - $1,730 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gainsborough Hotel 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Gainsborough Hotel London
Hotel Style:
#383 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Gainsborough Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the basement, but check your room first”
 of 5 bubbles coolsue, 1 Nov 2016 | Read review
“dont choose single roome”
 of 5 bubbles Yevgeni_Tallinn, 23 Sep 2016 | Read review
“I wouldn't recommend staying here at all and do not book a deluxe double”
 of 5 bubbles 308clarem, 28 Jul 2016 | Read review
“Room 40 - lovely!”
 of 5 bubbles 18hollyc, 25 Jul 2016 | Read review
“do not use the air con ! it stinks of something !!!”
 of 5 bubbles gwynethc2016, 14 Jun 2016 | Read review
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