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I've spent 5 nights in this hotel in March '11 while on a business trip. We decided to book this hotel based on it's location, just 300m from our business venue. We booked two twin rooms, but got doubles instead, since they were all out....More
4 Thank mm83si
Response from KensingtonWest, Guest Relations Manager at Kensington West HotelResponded 1 April 2011
Thank you for taking the time to write your review. I am very sorry to read about your experience and will look in to the issues raised and will rectify them for future guests.
I would like to state that you booked your room through...More
The reception staff were lovely and were very helpful at every opportunity.
We had a family room which was a bit small for 2 adults and 2 teenagers, especially with an extra bed in there! ( not sure why). We got 2 towels for 4...More
What can I say having read the other reviews. We encountered the same problem with a broken window and disgusting bed linen. The hotel are obviously not taking these matters seriously and need to be investigated. The heating was also broken in the hotel so...More
Let me be clear, if you're not fussy and just need a place to sleep and where to put your belongings this hotel is good enough.
I can't recommend the breakfast, we had preordered it and canceled. Its basically yogurt and cereal (3.50). For a...More
Corner property close to Olympia with 40 bedrooms crammed in every corner. CCTV cameras everywhere inside and out so security is good. Efficient reception 24 hrs. No sitting or breakfast space. No breakfast served just nasty looking little packages for sale. Everything clean but an...More
Response from Renata R | Property representative |
Thank you very much for contacting us. The closest tube Station is West Kensington. On New Year's Eve most of the tube lines will be working 24 hours free of charge. Please check at Transport for London webpage... More
Thank you very much for contacting us. The closest tube Station is West Kensington. On New Year's Eve most of the tube lines will be working 24 hours free of charge. Please check at Transport for London webpage for further information.