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Citadines Trafalgar Square London

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18/21 Northumberland Avenue, London WC2N 5EA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (836)
Room & Suite (102)
Dining (35)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#367 of 1,192 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
All Citadines Apart’hotels provide a wide range of apartment choices with fully-equipped kitchens for a customised living experience and all the services and amenities you need to make you feel right at home in a different city.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Baggage storage
Concierge
Wifi
Breakfast buffet
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Housekeeping
Safe
Iron
Kitchenette
Dishwasher
Kitchenware
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French
2920Reviews115Q+A100Room tips
Traveller rating
  • 1,179
  • 1,192
  • 342
  • 127
  • 80
Time of year
Traveller type
Language
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Selected filters
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  • English
Popular mentions
Marcia K wrote a review Sep 2021
Devon, United Kingdom51 contributions30 helpful votes
Stayed here for a night, great location for walking distance to theatres.. The room was clean and tidy everything you needed, our room was right by the lift which was a little annoying as people would stop outside the lift in the middle of the night and chat like it was middle of the day..but that’s no fault of the accommodation. Quite pricey but you are central London. Would use this again for a theatre break.
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Date of stay: September 2021
Value
Rooms
Service
Room Tip: Not by the lifts!
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Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded 4 weeks ago
Dear Marcia, Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London theatres. We look forward in welcoming you back to Citadines Trafalgar Square London soon.
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georginamorgan41 wrote a review Sep 2021
Chelmsford, United Kingdom13 contributions1 helpful vote
+1
Given a room next to a cupboard that housed the main sewerage which was leaking next to a live electrical wire. The stench was unbearable, the mould was toxic. Asked to moved, given a room even worse!
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Date of stay: August 2021
Value
Cleanliness
Service
Room Tip: Do not book a room
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Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded 4 weeks ago
Dear Georgina, Thank you for staying with us and for taking your time to give us your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my most sincere apologies. I have taken note of your comments about the maintenance & housekeeping issues you have highlighted and I will make sure these are rectified. Thank you for making me aware. Unfortunately, there is no way of recreating the past or reversing the unpleasantly you experienced. However, I can assure you that we value your feedback. We look forward to welcoming you again and hopefully revert your most recent opinion.
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SteveMC1111 wrote a review Aug 2021
Hastings, United Kingdom1 contribution
+1
From start to finish our stay was perfect from check in to check out smooth and friendly (Adrian on reception very polite and helpful). Room was spacious and light and very well equipped including a dishwasher!! I had enquired about arranging some flowers for my wife in our room and this was done without fuss and they were beautiful aswell as a complimentary bottle of Prosecco,much appreciated by my wife. Location for Westend could not be better and ideal to pop back to chill before heading to a show in the evening. Would definitely recommend and would definitely go back.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded 4 weeks ago
Dear Steve, Thank you for taking the time to give us your feedback. I'm delighted to read you enjoyed your stay with us and that our staff was welcoming and helpful to you. We look forward to welcoming you back again soon!
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Bart W wrote a review Aug 2021
Hinckley, United Kingdom15 contributions
Staff were friendly and the room looked good at first glance. Later we found the bath stopper would not seal and the safe was not working. We reported these issues to reception on Saturday and were assured that they would be attended to on Sunday. By Sunday evening nothing had been done and we realized that the dishwasher was not working. We didn't bother reporting this as there was obviously little interest in putting things right. As far as cleanliness goes, there was quite a lot of dust on the headboard. The cooker hood filter was filthy and we needed to wash it before we cooked any food below it. The room could do with some maintenance as cupboard doors and drawer fronts were well worn. Also the towel rail was falling off the wall and there was some mould in the bath/shower.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded 26 Aug 2021
Hi Bart, Thank you for your feedback. I'm sorry to read that you experience some issues. Thank you for highlighting this, I will investigate further and take action to correct these issues. We look forward to welcoming you back again soon.
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LonePineKath wrote a review Aug 2021
Nottingham, United Kingdom204 contributions93 helpful votes
A lovely hotel with good facilities that's right in the heart of everything. We easily walked to Leicester Square and to the theatre after we had eaten. After the show we got a McDonalds and walked back to the hotel to eat it and it took only a few minutes. Reception staff friendly and helpful and room beautiful and clean with a nice view of London out of the window. My only small quibble - the towels are TINY so bring your own! Ha ha! Not really worth worrying about though!
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Date of stay: August 2021
Location
Cleanliness
Service
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Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded 25 Aug 2021
Hi LonePineKath, Thank you for taking the time to give us your feedback. I'm delighted to read you enjoyed your stay with us and our location! We look forward to welcoming you back again soon.
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PRICE RANGE
US$193 - US$401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citadines trafalgar square london hotel london, citadines hotel london
LOCATION
United KingdomEnglandLondonTrafalgar Square / Embankment
NUMBER OF ROOMS
187
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Frequently Asked Questions about Citadines Trafalgar Square London
Which popular attractions are close to Citadines Trafalgar Square London?
Nearby attractions include National Gallery (0.3 km), St. James's Park (0.5 km), and Withlocals (0.2 km).
What are some of the property amenities at Citadines Trafalgar Square London?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a business centre.
Which room amenities are available at Citadines Trafalgar Square London?
Top room amenities include a kitchenette, a flat screen TV, and a dishwasher.
What food & drink options are available at Citadines Trafalgar Square London?
Guests can enjoy breakfast during their stay.
Is parking available at Citadines Trafalgar Square London?
Yes, parking is available to guests.
What are some restaurants close to Citadines Trafalgar Square London?
Conveniently located restaurants include Leicester Square Kitchen, The Oystermen Seafood Bar & Kitchen, and Frog By Adam Handling.
Are any cleaning services offered at Citadines Trafalgar Square London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Citadines Trafalgar Square London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Citadines Trafalgar Square London?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Citadines Trafalgar Square London?
Many travellers enjoy visiting Churchill War Rooms (0.6 km), Tower of London (3.3 km), and Houses of Parliament (0.8 km).
Is Citadines Trafalgar Square London accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.