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Citadines Trafalgar Square London

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#289 of 1,086 Hotels in London
Certificate of Excellence
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Citadines Trafalgar Square London
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2,026 Reviews from our TripAdvisor Community

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Showing 1,387: English reviews
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Jakarta, Indonesia
Reviewed yesterday NEW

I was satisfied with this hotel. location is important for me.. and this hotel is near everywhere! london eye, big ben, parliement, trafalgar square, etc.. Nice and clean room too, although you need to pay if you require a housekeeping service.

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Helpful?
Thank Vanny_Fun
Reviewed yesterday NEWvia mobile

We have just returned from a 3 night stay in the Citadines. We arrived to be greeted by lovely friendly staff with a warm reception area! We arrived very early 11.00am and our room was ready! Great start! We were shown to our studio and told if we needed any fresh towels etc to just ask. The studio was lovely...

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2Thank Msmjnds
Singapore
Reviewed 2 days ago NEW

Problem at check in, level of service and attitude needs improvement. Procedures should be consistent and fair to all guests regardless of nationality. Very disappointed with the stay and will not recommend to other travellers.

Review collected in partnership with this hotel
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Thank S7646FSangiec
Chicago, Illinois
Reviewed 2 days ago NEW

Pretty decent hotel; I thought the price was fair based on the amenities, room, etc. Great location, too! Near Trafalgar Square, the National Gallery, the London Eye, Westminster Abbey, etc. The hallways on my floor looked a little dirty, but nothing too crazy. Overall, I'd recommend this hotel and would stay here again.

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Helpful?
Thank Harry R
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Harry, Thank you kindly for bestowing us with your generous compliments in respect to our accommodations and location. We were truly delighted that we exceeded your expectations .We look forward to welcoming you back to Citadines Trafalgar. In the interim, we remain at your service. Kind regards, Anthony Bull Asst. Residence Manager

Reviewed 4 days ago NEW

We stayed here for three nights in March on a business trip. The hotel is very conveniently located - close to Trafalgar Square, Jubilee Bridge and two tube stations. The room was fine and had a good kitchenette. No daily housekeeping but that was no problem for us. Breakfast was 12GBP but we bought cereal from a nearby store.They have...

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Helpful?
Thank Peter G
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Peter, Thank you for your review and for mentioning our new complimentary mobile service - HANDY So pleased you enjoyed your stay with us here at Citadines Trafalgar. It is immensely rewarding to read such a positive review and serves as a great motivator to the team here at the Hotel. We look forward in welcoming you back in...

Melbourne
Reviewed 5 days ago NEW

Could put up with the lack of prompt service and patched walls but there was no excuse for the mold around the tub. Homeless people are all around the property and become very vocal and aggressive after dark.

Review collected in partnership with this hotel
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1Thank Gary T
Ben A, General Manager at Citadines Trafalgar Square London, responded to this review

Dear Guest, Thank you for your recent feedback. I am terribly sorry to hear that your stay was not positive. I understand you found the service to be slow, we are in the process of training new staff. This may have caused a delay on the desk and I do apologise for the inconvenience caused. We are also currently in...

Delta
Reviewed 5 days ago NEW

They made a mistake on my booking. I have all evidence that they made a mistake but will not take ownership and was treated badly. I tried to write to the President to complaint - that was 6 months ago - no word. Wrecked my couple days in London because of their mistake.

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1Thank Harjeet K
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Harjeet, Thank you for taking the time to submit your feedback. I would like to sincerely apologise that your concerns have not been addressed to date, and for the inconvenience caused. Would you be so kind as to contact me directly via the hotels reception, so that I may gather more information about your concerns and address them immediately?...

Brisbane, Australia
Reviewed 6 days ago NEWvia mobile

Stayed here for five nights. Had very much enjoyed a previous stay here 4 years ago, on that occasion daily housekeeping was included, not so this time, it was an extra cost of £15 per day, which was a little disappointing. Had a lovely studio room overlooking the street. Room was a good size with a good kitchenette and a...

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Helpful?
Thank LEO O
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Leo, Further to your recent stay at the Citadines Trafalgar I am in receipt of your feedback which you very kindly took the time to complete online. It is immensely rewarding to read such a positive review and serves as a great motivator to the team here at the Hotel. I have taken note of your comments about the...

Oro Valley, Arizona
Reviewed 6 days ago NEW

What more can be said about this place that hasn't already been stated. The location is fantastic and is perfectly situated. Can walk to so many attractions. Having kitchen amenities available meant we could eat breakfast, prepare a lunch to eat while out and about, and cook dinner in the evening. Traveled with 2 children (10 and 7), the pullout...

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Helpful?
Thank bapettit79
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Reviewer, We are glad to hear compliments of our staff members at Citadines Trafalgar. Your kind words will be shared with my team. Citadines Apart’hotels offer cleverly configured spaces and a flexible services menu to allow our guests to customise their stay experience. In an Apart'hotel, guests get to enjoy the comfort of living in an apartment with an...

Hong Kong, China
Reviewed 1 week ago

I was very disappointed with my recent stays, on 1st stay, a disabled room was provided which I did not ask for and worst still, my prepaid second stay the following weekend, a terrible dirty room was given with lumps of dirt all over in the bedroom, bathroom and in the ventilation hood. The cabinet and utensils were all broken...

Review collected in partnership with this hotel
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1Thank pettyl2017
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Reviewer, Thank you for taking the time to submit your feedback. I have taken note of your comments on the Tripadvisor review platform and have also emailed you through our internal feedback platform. Again I would like to sincerely apologise for all the issues you have raised and for the inconvenience caused. We truly would like to make amends...

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Staying in Trafalgar Square / Embankment

Neighbourhood Profile
Trafalgar Square / Embankment
With its iconic Nelson’s Column, majestic oversized lions and brightly-lit fountains, Trafalgar Square is not just considered the heart of this bustling London hub, but the very core of the city itself. Beyond this esteemed gathering place are more famous icons, as well as a disproportionate numbers of the city’s most popular cultural attractions including the National Gallery and many West End theaters. Along the way to these major sites are quiet lanes and antiquated pubs to discover, as well as riverside vistas to enjoy on the embankment. With a calendar full of celebratory events, any time of year is a fine time to visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly renovated for 2012 and located just a few steps away from Nelson’s Column in Trafalgar Square, Citadines Prestige Trafalgar Square London is a short walk from the Houses of Parliament, Big Ben and Westminster Abbey. You are also close to Buckingham Palace, St James’s Park and the National Portrait Gallery which houses one of the greatest European art collections in the world. In this area, busy streets are lined with shops leading down to Covent Garden and Oxford Street. Nearby, St James' Park is a perfect place to take a break from the bustle of the city. The Apart'hotel offers you 187 air conditioned flats over 9 floors, including 126 studios for 1 or 2 people, 49 one-bedroom apartments that sleep up to 4 people and 12 two-bedroom duplex apartments for up to 6 people. In the studios, choose between a double or twin pullout sofa bed. In the one-bedroom apartments, there are twin pullout sofa beds in the lounge area and a double bed in the bedroom. In the two-bedroom apartments, there are double sofa beds in the lounge area, and double beds in the bedrooms.Each studio and apartment of the residence houses a bathroom with hairdryer, a fully-equipped kitchen area complete with cooking hobs, microwave, fridge and dishwasher, complimentary internet access, TV with satellite channels, a direct-line phone and safe deposit box. Ideal Location.Many of the major sites of London are on your doorstep, including the Houses of Parliament & Big Ben, Buckingham Palace and Westminster Abbey. Being very close to the River Thames, your apart’hotel offers easy access to the Southbank Centre and its wide selection of theatres, bars and restaurants as well as the London Eye observation wheel. Culture lovers will enjoy visiting the National Gallery which houses one of the greatest European art collections in the world. Citadines Prestige Trafalgar Square London is convenient for Charing Cross and Embankment Underground stations, providing easy connections to all parts of the capital. Immerse yourself in the lively atmosphere of Piccadilly Circus and take in a show in the heart of Theatreland and then head to one of the plentiful traditional English pubs to round off your evening before heading back to your Apart'hotel. ... more   less 

Additional Information about Citadines Trafalgar Square London

Address: 18 - 21 Northumberland Avenue, London WC2N 5EA, England
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Price Range: $290 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Trafalgar Square London 4*
Number of rooms: 187
Reservation Options:
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Also Known As:
Citadines Trafalgar Square London Hotel London
Citadines Hotel London
Hotel Style:
#11 Green Hotel in London
#211 Family Hotel in London
#212 Luxury Hotel in London
#226 Romantic Hotel in London
#259 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Trafalgar Square London staff and other travellers.
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TX
Oxford, Mississippi

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Questions? Get answers from Citadines Trafalgar Square London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street noise all night long. Vagrants all around the property.”
 of 5 bubbles garytK1621OS, 24 Mar 2017 | Read review
“Good location though”
 of 5 bubbles 713harjeetk, 24 Mar 2017 | Read review
“The rooms on lower floors that are at the front of hotel do get some street noise late at night and early morning. ”
 of 5 bubbles Holiday_traveller940, 17 Mar 2017 | Read review
“Bath tub was a bit high so slightly difficult to get into.”
 of 5 bubbles cherylmD6213HI, 13 Mar 2017 | Read review
“I believe all the suites were good choices”
 of 5 bubbles bobbyb758, 12 Mar 2017 | Read review
5 of 5