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The Waldorf Hilton London

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#354 of 1,087 Hotels in London
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The Waldorf Hilton London
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3,710 Reviews from our TripAdvisor Community

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Showing 3,489: English reviews
south west
Reviewed 3 April 2016 via mobile

What a great hotel with a fantastic location and strong customer service. From the moment we arrived service was smooth and helpful. We were upgraded to a room with robes and slippers.... A lovely quiet room with a luxurious feel. Enjoyed the pool and late checkout Staff were more than helpful with restaurant bookings and felt generally looked after during...

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Helpful?
2Thank TahlulaSouthWest
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear TahlulaSouthWest, Thank you very much for staying at the Waldorf Hilton and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and were satisfied with the facilities of the Hotel. Moreover, we really appreciate any comments made by our guests regarding our team members as we are very...

Reviewed 3 April 2016 via mobile

We stayed here for a Friday Eve in London. The hotel itself is beautiful and the staff were very welcoming on arrival. Our room was clean but well decorated but it was tiny with a non existent view over escape ladders and kitchen extraction. If we stayed again I'd ask where the location of the room was when booking. For...

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Helpful?
1Thank Burgertronette
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear Burgertronette, Thank you for choosing to stay at The Waldorf Hilton during you recent visit to London. I would also like to take this opportunity to thank you for taking the time to share your review on TripAdvisor, your feedback is invaluable. We were delighted to read your review and your comment goes a long way in motivating and...

London, United Kingdom
Reviewed 3 April 2016 via mobile

The Waldorf Hilton is a lovely 5 star hotel in the heart of London Town. The elegant, yet understated entrance lobby, provides for a warm and friendly welcome by the staff. The rooms are very tastefully decorated and host a full array of amenities one would ask from a five star establishment. The bed is exceptionally comfortable and the air...

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Helpful?
Thank JuggapahJK
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear JuggapahJK, I would like first to thank you for taking the time to shared your review on TripAdvisor with regards to your recent stay at The Waldorf Hilton London. I am delighted to learn from your feedback that you were satisfied with our services and that you had a good night sleep at our Hotel. On the other hand,...

Reviewed 2 April 2016 via mobile

I stayed at this property! With my family. I'm afraid,very poor service standards.cleanliness poor, poor variety of halal food in executive lounge, doorman was nowhere to be seen, when needed, suite dusty,bell boy kept disappearing had to haul my luggage up the stairs, and saw other guests do the same. Management made aware of my issues, response not satisfactory.

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Helpful?
Thank Rafzaf
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear Rafzaf, Thank you for taking the time to write a review following your recent stay at The Waldorf Hilton. I am sorry to learn from your disappointment about overall arrival and executive lounge experience at our hotel. Please do not hesitate to contact us at lonwa_guestrelations@hilton.com should you wish to discuss it further. Best regards, Ferooz Y Assistant Front...

Stafford, England, United Kingdom
Reviewed 1 April 2016

Within easy access of everywhere. Exactly what you would expect. Would recommend, but truthfully, probably not my first choice for a leisure visit. The bar was reasonable for a place of this class and the concierge service was top class.

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Helpful?
2Thank Chris H
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear Chris H, Thank you very much for staying at the Waldorf Hilton and for taking the time to share your experience with us. I am so pleased to read that you had a great stay here with us at the Waldorf Hilton London, and that our location was so to your satisfaction. Furthermore, I am delighted to hear that...

merseyside
Reviewed 1 April 2016

we had a great weekend starting at Harrods,then on to Covent Gardens. then the following day we did shop till we dropped. We stayed in the Waldorf which we found was very convenient for shows shops and sights. The hotel was very welcoming and we were greeted when we arrived and booked in and given details of the hotel. On...

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Helpful?
1Thank maggiemerseyside
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear traveller, Thank you very much for your recent stay here at the Waldorf Hilton London. I am very happy indeed to read that your stay with us was so well enjoyed on this occasion, and that everything was how you had expected it to be and more. Thank you very much once again, and I look forward to having...

Lancaster, England, United Kingdom
Reviewed 31 March 2016

A friendly greeting from the doorman and a free room upgrade set the scene for an enjoyable stay. Arriving in the morning we left our bags, made use of the valet parking and headed off for the day. The desk was super busy and the concierge similarly rushed, but no fuss or kerfuffle. When we returned the staff effortlessly gave...

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Helpful?
2Thank Leslie W
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear guest, Thank you very much for staying at the Waldorf Hilton and for taking the time to share your experience with us. We are so happy to learn that you enjoyed your stay and that you were able to use the Hotel’s facilities. We look forward to welcoming you back soon. Kind regards, Ferooz Y Assistant Front of House...

Greystones, Ireland
Reviewed 30 March 2016

This is a beautiful hotel and my room was large for a central London hotel. Very nice decoration and what I would expect for a 5 star hotel. Just beside covent garden so lots of good bars and restaurants near by. Attended a conference at the hotel also and had great food.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Karen G
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear traveller, Thank you very much for staying at the Waldorf Hilton and for taking the time to share your experience with us. I am so pleased to read that you had a great stay here with us at the Waldorf Hilton London, and that our location was so to your satisfaction. Thank you very much, and we look forward...

Manchester, United Kingdom
Reviewed 29 March 2016 via mobile

Stayed here for one night last week- as I will be spending the next 8 weeks in London on business, wanted to sample a variety of hotels and choose a good one. I am a Hilton gold member - absolutely no additional benefits. No room upgrade, breakfast... Same as with a blue card. The rooms are classic, however I feel...

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Helpful?
1Thank rachaelemily
Ferooz Y, Front Office Manager at The Waldorf Hilton London, responded to this review

Dear guest, Thank you for your review regarding your recent stay at The Waldorf Hilton. We appreciate your feedback, as it helps us to continuously monitor and improve our customer service at the Hotel. I am so glad to hear that you found all staff to be accommodating and friendly, especially regarding the Reception and Doormen team. We pride ourselves...

Tulsa, Oklahoma
Reviewed 29 March 2016

Just stayed at this hotel and it was one of the best experiences I've ever had. Very close to the Covent Garden tube stop and plenty of buses or taxis out front as well. The staff were very friendly and helpful whether it was giving food recommendations or helping with something in the room or for breakfast. The rooms were...

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Helpful?
1Thank awatters32
Benjamin M, Reception Manager at The Waldorf Hilton London, responded to this review

Dear Guest, We cannot thank you enough for such wonderful feedback. It gives us great pride when guests state that they have had a truly memorable experience with us and I am delighted that the staff, and the beautiful rooms made all the difference. From the bottom of our hearts, we very much hope you become a regular with us...

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Staying in Trafalgar Square / Embankment

Neighbourhood Profile
Trafalgar Square / Embankment
With its iconic Nelson’s Column, majestic oversized lions and brightly-lit fountains, Trafalgar Square is not just considered the heart of this bustling London hub, but the very core of the city itself. Beyond this esteemed gathering place are more famous icons, as well as a disproportionate numbers of the city’s most popular cultural attractions including the National Gallery and many West End theaters. Along the way to these major sites are quiet lanes and antiquated pubs to discover, as well as riverside vistas to enjoy on the embankment. With a calendar full of celebratory events, any time of year is a fine time to visit.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Waldorf Hilton has one of the chicest addresses in town bridging the West End and the Square Mile to provide an excellent base for access to the City by day and the cultural delights of Covent Garden by night. Homage Restaurant pays tribute to the grand cafes of Europe, incorporating Good Godfrey's Bar and Lounge and the famous Palm Court. ... more   less 

Additional Information about The Waldorf Hilton London

Address: Aldwych, London WC2B 4DD, England
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Price Range: $363 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Waldorf Hilton London 4*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hilton EMEA, Hotels.com, Priceline, Cheap Tickets, Expedia, Travelocity and Jetsetter so you can book your The Waldorf Hilton London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Waldorf Hilton Hotel London
Hilton Hotel London
Hilton Hotel Waldorf
Hilton London Waldorf
London Hilton
Waldorf Hotel London
Waldorf Hilton London
Hotel Style:
#34 Green Hotel in London
#249 Luxury Hotel in London
#306 Business Hotel in London
#331 Family Hotel in London
#335 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Waldorf Hilton London staff and other travellers.
37 questions
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Questions? Get answers from The Waldorf Hilton London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have stayed several times in different rooms and they are all very good. The rooms to the front have views over Aldwych.”
 of 5 bubbles Barstooler, 21 Feb 2017 | Read review
“Staff are very honest about the rooms - just ask.”
 of 5 bubbles paulinem726, 20 Feb 2017 | Read review
“- request a room further away from lifts - click the 'helpful' icon if you enjoyed this review or found it useful”
 of 5 bubbles MyReviewToo2011, 10 Feb 2017 | Read review
“Great central London location”
 of 5 bubbles chrisB5576DM, 8 Feb 2017 | Read review
“If space is what you are looking for, book the 'lighthouse' rooms. If it's the view you are after, book a standard room.”
 of 5 bubbles TheHeisenberg, 7 Feb 2017 | Read review
5 of 5