We stayed right before Christmas and had a wonderful time. In a fantastic location blending a quiet street facing a park but within walking distance of the British Museum and so many other must see attractions, this was the perfect location. The tube was easily accessible as well. The hotel was beautifully decorated for the holidays with glittering lights and a majestically decorated Christmas tree by a warm glowing fireplace. The rooms are well maintained and cleaned every day with a plentiful supply of fresh towels replaced. The breakfast delicious with so many options. The staff were attentive and helpful. Traveling as a family during the holidays we were so pleased to find two art kits (for creating Christmas Cards and constructing a decorative Wreath) both beautifully boxed and left as gifts in our room for our two older teens. Bravo! This was an amazing stay!…
My recent stay at the Kimpton Fitzroy was perfect in every way. We were greeted immediately by Gunther Schildwachter who welcomed us and took us to our rooms and explained everything. He made sure we were comfortable and he made a dinner reservation for us. During our stay he continued to check in. He truly made us feel at home. He also showed us all around this magnificent restored Victorian hotel. Over the years we have watched it being restored and were delighted to finally stay there. Both Joseph and Marco at the concierge desk helped tremendously with theater tickets and taxis. Dinner and breakfasts were also excellent. The location is superb. The hotel is right next to the Russell Square station and Russell Square. It's a short walk to the West End and Covent Garden. The rooms are very comfortable and the beds and pillows are as well. It was also a treat to have free water, popcorn and chocolate provided. My only complaint was the volume of the music in the dining room. It could be softer. We loved our stay and are looking forward to making this our London hotel of choice. A huge thank you to everyone there who made our stay memorable. …
The hotel is very convenient to the tube, British museum, walking distance to Kings Cross. The breakfast was basic but still did the job. the room was nicely decorated but pretty tight. It's London, I guess. We enjoyed our stay, and I would suggest it to others as well.
Lovely hotel located right by Russell Square. I usually tend to lean towards smaller, boutique hotels but for as big as Kimpton Fitzroy is (334 rooms), I really had a very nice, personalized experience here. Property is gorgeous and the restaurant (Galvin's) and bar (Fitz's) were both excellent. I was telling friend that rarely do I give such accolades to a hotel bar but Fitz's was quite special, from the cocktails to service. I came back days later after check-out and the server (Akira?) still remembered me. That's how personal they are. They also offer a social hour from 5-6pm of free drinks for guests which is a nice touch. In all areas of the hotel, plenty of space to spread about, and the staff is kind and accommodating. Rooms are also a good size, including the bathroom. I accidentally left my blazer there upon departure but Mark from Security was so friendly and professional with helping me arrange pickup. All in all just a 5 star experience across the board, and will be back.…
Staying at the Kimpton Fitzroy for Christmas was absolutely delightful. Even before my stay, my interaction with the concierge team (Marco is the best!) was excellent. The Fitzroy is stunningly beautifully and was so beautifully decorated for Christmas. The location is wonderful in that it’s close to so many things yet far enough away to create a sense of peace and calm. Being Inner Circle and IHG Diamond, the upgrade to a suite for my first 3/6 days was lovely and most appreciated! The warm tile floors were heavenly. Absolutely loved the creative cocktails at The Fitz Bar and also loved the delicious Shakshouka as a breakfast option at the more casual cafe on property. Finally, the way the GM and AGM handled one major and a few minor issues that arose during my stay speaks volumes to their commitment to outstanding service and attention to detail. I highly recommend the Fitzroy and look forward to my next stay when the spring theatre season begins!…
The Kimpton remains our favourite London hotel. There is such a welcoming, comforting atmosphere on arrival at Kimpton Fitzroy. You really do feel ,you are in your London home. We have stayed in a range of rooms from essential,to the 1 bedroom suites and they are all good, and have the same sense of luxury. The beds and bedding are sumptuous. The bathroom products are excellent, albeit I was disappointed to lose their original brand to the new 1969:range. This Kimpton does all of the Kimpton extras well. The wine hour is excellent, friendly and generous. Fitz’s cocktail bar has the essence of an Edwardian Speakeasy, and is a wonderful way to end your day. Breakfast at Galvins is a great way to stater your day, with outstanding service and quality of food. Our only disappointment is that the hotel has become mean with their room upgrades. Despite the fact that we are Diamond Ambassador IHG members and have stayed here many times before, on our last visit which was a Sunday night in January, one of the quietest day pets in hotel calendars were were offered the minimum upgrade. This wasn’t because there were not better room, as they said we could pay for an upgrade - even just for a park view. It’s a shame hotels don’t look,after their regulars when they can. It was also y husbands birthday. Despite the above disappointment we had a good stay.…
I booked through Hotwire for a business trip and my fiancé was coming to join me for a night. Unfortunately, Hotwire did not inform me that it assigns room categories on booking and I ended up with a single room, and a leaky shower! Angela at the front desk was an absolute star, so kind, and did everything she could to work it out so I could change to a bigger bed for the night he arrives. Very grateful and will book directly next time!
Amazing hotel, beautiful scenes and the staff are excellent! A massive shout out to Kajol Kamble for making the stay extraordinary. The service was 10/10 and the cocktails at the bar were to die for! I can’t wait for my next visit.
I had a great and amazing stay again when visiting my daughter in London. All the staff are great staff and nice Angela is the best! Good food, I forward to coming back Super super super! Nice rooms. See you soon! Thank you
This is not the first time we have visited this hotel, and we are always very satisfied, but during our last visit we encountered a very rude hotel receptionist even twice. The second time was on a Saturday evening when we called to ask if we could get a late check-out option. The communication of the hotel employee was unpleasant, cold, she seems to have no experience with customers, and is not interested in maintaining the excellent name of the hotel. We were disappointed. We would like to believe that this is just an isolated incident and that the hotel staff will perform flawlessly on our next visits.
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