Kimpton Fitzroy London
1-8 Russell Square Bloomsbury, London WC1B 5BE England
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Avg. S$543 /night, 2/12 - 2/13
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#71 of 1,161 hotels in London
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At Kimpton Fitzroy London, history and modernity intertwine seamlessly. Nestled in the heart of central London, this iconic hotel occupies the entire eastern side of Russell Square Gardens, inviting guests to experience the authentic charm of Bloomsbury. The 19th-century architecture, with its palatial grandeur, sets the stage for chic and contemporary interiors that beckon the discerning traveler. Whether you enjoy a cocktail at Fitz's Bar & Parlour, a cup of coffee at Burr & Co., or a delightful meal at Fitz's Brasserie, you'll find the perfect setting to unwind. The vibrant local culture of Bloomsbury is just moments away, offering an enchanting retreat where you can explore literary history, lush gardens, and lively cafés. Kimpton Fitzroy London provides a luxurious base to experience London's rich history in style, with key attractions and landmarks just a stone's throw away. Discover the perfect blend of elegance and contemporary comfort at this extraordinary hotel.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Taxi service
Conference facilities
Banquet room
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Historic Hotel
Park View
Languages Spoken
English, French, Spanish, Italian
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
12.4 km•
See all flights
Heathrow Airport
23.7 km•
See all flights
Russell Square
1 min•Underground
Car Hire
170 Restaurants
within 0.5 kilometers
Reviews
4.5
1,959 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Kimpton Fitzroy London garners high praise for its exceptional service and luxurious atmosphere, with many guests highlighting the attentive staff and elegant decor that define the hotel's character. While the rooms are celebrated for their style and cleanliness, some travelers mention they can feel a bit small, with occasional maintenance issues noted.
Opinions on value vary; the hotel's luxury and prime location are appreciated, yet the room size and extra costs draw some criticism. The amenities, including comfortable beds and beautiful decor, along with the hotel's cleanliness and central location near attractions and transport, are consistently lauded.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
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Detailed Reviews
We had a fantastic experience at the Kimpton Fitzroy in London while on our honeymoon, and this is largely because of the staff. EVERYONE we encountered was very helpful and friendly, and they went above and beyond to make sure we had everything we needed. We stayed in a suite which was very spacious with a fantastic large bathroom with great water pressure in the shower. The hotel is located in a marvelous location where almost all the major tourist spots are no longer than a 20 minute tube ride away. This is truly a five star hotel, we can’t wait to come back!!
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Date of stay: April 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruairi McDowell, Guest Services / Front Office at Kimpton Fitzroy London
Responded 18 May 2024
Dear James, Thank you for your lovely review of our hotel. Thank you for choosing our hotel to celebrate such an amazing milestone in your life. Congratulations once again! Delighted to read that our staff had such a big impact on your stay. Above and beyond should be our motto because it’s exactly where we always want to go. We hope you come back to us again (maybe for the one year anniversary?)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
This is my second stay at this property, my first stay was when it was still The Principal and I had an excellent stay then too! Every staff member I spoke to was so helpful and courteous, but special thanks to Doreen, Tricia (I think? Sorry if I got your name wrong, you helped relocate me to the new room!) and the engineer who’s name I didn’t catch. I was actually ready to just suck it up because it seemed like it was a building issue, but he insisted on checking for another room to move me to.
I had booked a Queen with Park View room on the first floor, and was pleased that the room was ready for checking in before 2. Room itself was compact but tastefully decorated; comfortable for one and would have probably been tight for two. However to my dismay, there was a low-grade humming sound that was coming from some machinery, the kind that would give me a headache so I called down to see if there was anything that can be done. They sent an engineer right away, and he concluded there was nothing that could be done and informed the front desk that they should look to move me to a different room. The front desk let me know that they did not have anything available in the same category so it would “take some time”. I went out to explore and when I came back, my new room was ready and to my utter surprise and delight, they had relocated me to a giant suite! From looking on the website, the room category was “1 Bedroom Suite Dining Park View”. I have no status and actually booked through BA so I honestly was not expecting anything so this was a welcome surprise.
There was a huge living room, dining area and separate bedroom area with a canopy bed, writing desk and a bathtub by the windows. Also a large bathroom with double sinks, separate shower and toilet “room”. There was also a stand-alone toilet with sink just off the entrance/living room. Complimentary snacks, soft drinks, water and beer, as well as nespresso-like coffee machine and tea kettle. The fridge also had a little jug of milk (I love English hotels for thinking of the milk!)
Bathroom well stocked with nice sized bottles of shower gel, shampoo and conditioner. Also vanity kits with cotton buds/pads, shower gel, toothbrush/toothpaste, shower cap and even bath salts! Oh and the towel warmer was a definite treat. Bathroom floor also felt mildly heated. The water sometimes came out a bit onto the bathroom floor but it would be completely dry by the next morning (I was showering morning and night so this is pretty incredible).
While I didn’t try this time around, I do love that there is a coffee shop (Burr) in the hotel, as well as a cocktail bar (Fitz)There are also many details of the hotel building itself that is worth paying attention to (eg Lucky George!) Highly recommend taking the grand staircase and exploring the hotel. If there is a miss, I think it’s the lack of any sort of information highlighting the hotel’s history and architecture.
Hotel is in across from Russell Square, I really liked chilling out for a bit at the end of my day before heading back to the hotel. Or at the start while planning out my day! Around the corner is the Russell Square tube stop on the Piccadilly line. Easy ride from Heathrow. Tottenham Court Road is also walkable if you don’t have too much stuff for the Elizabeth Line. As is Holburn for the Central Line. Kings Cross/St Pancras is one stop on the Piccadilly line with multiple other lines to transfer to. Or you could take a leisurely 15 minute walk too.
My most important discovery this trip: around the corner/under 5 mins walk away is The Brunswick Centre. It’s like an open air mall with a courtyard area and shops and restaurants lining it all around. Boots, Sainsbury, Waitrose and even Tian Tian, a large Asian market! Next time, Tian Tian will be my first stop to stock up on cup noodles for when I get the munchies at night! I didn’t realize this was there until towards the end of my trip. Sad. Yes the Tesco Express by the tube station is convenient but definitely worth a few extra steps to Brunswick Centre for more choice.
I had booked a Queen with Park View room on the first floor, and was pleased that the room was ready for checking in before 2. Room itself was compact but tastefully decorated; comfortable for one and would have probably been tight for two. However to my dismay, there was a low-grade humming sound that was coming from some machinery, the kind that would give me a headache so I called down to see if there was anything that can be done. They sent an engineer right away, and he concluded there was nothing that could be done and informed the front desk that they should look to move me to a different room. The front desk let me know that they did not have anything available in the same category so it would “take some time”. I went out to explore and when I came back, my new room was ready and to my utter surprise and delight, they had relocated me to a giant suite! From looking on the website, the room category was “1 Bedroom Suite Dining Park View”. I have no status and actually booked through BA so I honestly was not expecting anything so this was a welcome surprise.
There was a huge living room, dining area and separate bedroom area with a canopy bed, writing desk and a bathtub by the windows. Also a large bathroom with double sinks, separate shower and toilet “room”. There was also a stand-alone toilet with sink just off the entrance/living room. Complimentary snacks, soft drinks, water and beer, as well as nespresso-like coffee machine and tea kettle. The fridge also had a little jug of milk (I love English hotels for thinking of the milk!)
Bathroom well stocked with nice sized bottles of shower gel, shampoo and conditioner. Also vanity kits with cotton buds/pads, shower gel, toothbrush/toothpaste, shower cap and even bath salts! Oh and the towel warmer was a definite treat. Bathroom floor also felt mildly heated. The water sometimes came out a bit onto the bathroom floor but it would be completely dry by the next morning (I was showering morning and night so this is pretty incredible).
While I didn’t try this time around, I do love that there is a coffee shop (Burr) in the hotel, as well as a cocktail bar (Fitz)There are also many details of the hotel building itself that is worth paying attention to (eg Lucky George!) Highly recommend taking the grand staircase and exploring the hotel. If there is a miss, I think it’s the lack of any sort of information highlighting the hotel’s history and architecture.
Hotel is in across from Russell Square, I really liked chilling out for a bit at the end of my day before heading back to the hotel. Or at the start while planning out my day! Around the corner is the Russell Square tube stop on the Piccadilly line. Easy ride from Heathrow. Tottenham Court Road is also walkable if you don’t have too much stuff for the Elizabeth Line. As is Holburn for the Central Line. Kings Cross/St Pancras is one stop on the Piccadilly line with multiple other lines to transfer to. Or you could take a leisurely 15 minute walk too.
My most important discovery this trip: around the corner/under 5 mins walk away is The Brunswick Centre. It’s like an open air mall with a courtyard area and shops and restaurants lining it all around. Boots, Sainsbury, Waitrose and even Tian Tian, a large Asian market! Next time, Tian Tian will be my first stop to stock up on cup noodles for when I get the munchies at night! I didn’t realize this was there until towards the end of my trip. Sad. Yes the Tesco Express by the tube station is convenient but definitely worth a few extra steps to Brunswick Centre for more choice.
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Date of stay: May 2023Trip type: Travelled solo
Room Tip: Your first stop after checking in should be Brunswick Centre for any supplies you need! Waitrose,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruairi McDowell, Guest Services / Front Office at Kimpton Fitzroy London
Responded 5 Jun 2023
Dear Suzie, Thank you for your lovely review of our hotel. Delighted to see that you had an issue that was quickly resolved by Doreen, Patricia after the proactiveness of our amazing Maintenance team. I'm very happy to see that you were in one of our most glamorous suites! Overlooking the beautiful Russell Square park and all it's splendour. It seems that you thoroughly enjoyed the location and I can't blame you. For me the hotel is perfectly located with the hustle and bustle of central London only a short walk away but far away enough that you can enjoy the peaceful neighbourhood of Bloomsbury. We really hope to see you back with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.


This was my second stay at this property, stayed here for one night this time. The hotel is located in a gorgeous historic building across from Russell Square. Upon entering the hotel, you are transported into a world of grand, old-timey elegance. The lobby and bar area in particular have a fantastic ambience which oozes character and yet is not pretentious. You can tell that the property has been built and furnished with high quality materials.
I was able to check in slightly early at 2:30pm. Reception was friendly and accommodating. During check-in, my IHG membership was acknowledged, which I was pleasantly surprised by, given my status as a peasant in the lowest membership tier.
As a solo traveller, I opted for a single room. The room was small but well equipped, clean and comfortable. The room felt slightly old, but the bathroom seemed newly renovated. Room size was ok for me, but may feel cramped if you are not used to small spaces or have a large suitcase. Not much storage space either. The small wardrobe is also occupied by the safe and mini-fridge, leaving little room for actual clothes. The table in the room is also quite small, so not ideal as a work space. There were lots of amenities: a mini-fridge, safe, yoga mat, kettle, coffee machine, and complimentary water, milk and snacks. There was also a luxurious bathrobe, slippers, vanity kit and shower cap. You can ask for other toiletries and even borrow accessories from reception if required.
There was a ‘social hour’ from 5pm-6pm, serving complimentary wine, beer and soft drinks.
Location: The hotel is in a decent location, with Russell Square tube station located a convenient 2 min walk away, where you can take the Piccadilly line to Leicester Square/Covent garden or even to Heathrow airport. Also 2 mins away is a Tesco express grocery store.
I was able to store my suitcase at the hotel for a few hours after checkout. It also seems like they have started to implement a discretionary service charge upon checkout which I have never encountered at any other hotel before and which also didn’t exist when I stayed here the first time.
Overall, the single city room at this hotel is a decent choice, provided you don’t mind a small room size. The property is beautiful and has great vibes. I felt taken care of by staff members, which I was especially appreciative of since I was travelling on my own this time.
I was able to check in slightly early at 2:30pm. Reception was friendly and accommodating. During check-in, my IHG membership was acknowledged, which I was pleasantly surprised by, given my status as a peasant in the lowest membership tier.
As a solo traveller, I opted for a single room. The room was small but well equipped, clean and comfortable. The room felt slightly old, but the bathroom seemed newly renovated. Room size was ok for me, but may feel cramped if you are not used to small spaces or have a large suitcase. Not much storage space either. The small wardrobe is also occupied by the safe and mini-fridge, leaving little room for actual clothes. The table in the room is also quite small, so not ideal as a work space. There were lots of amenities: a mini-fridge, safe, yoga mat, kettle, coffee machine, and complimentary water, milk and snacks. There was also a luxurious bathrobe, slippers, vanity kit and shower cap. You can ask for other toiletries and even borrow accessories from reception if required.
There was a ‘social hour’ from 5pm-6pm, serving complimentary wine, beer and soft drinks.
Location: The hotel is in a decent location, with Russell Square tube station located a convenient 2 min walk away, where you can take the Piccadilly line to Leicester Square/Covent garden or even to Heathrow airport. Also 2 mins away is a Tesco express grocery store.
I was able to store my suitcase at the hotel for a few hours after checkout. It also seems like they have started to implement a discretionary service charge upon checkout which I have never encountered at any other hotel before and which also didn’t exist when I stayed here the first time.
Overall, the single city room at this hotel is a decent choice, provided you don’t mind a small room size. The property is beautiful and has great vibes. I felt taken care of by staff members, which I was especially appreciative of since I was travelling on my own this time.
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Date of stay: September 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruairi McDowell, Guest Services / Front Office at Kimpton Fitzroy London
Responded 2 Oct 2024
Dear Carolyn, Thank you for such a detailed and wonderful review of our hotel. We're thrilled to see that you had a great stay with us and very happy that it seems your room choice for a solo traveller was just right for you. Thank you for your mention of the location as I can't rave about it enough. I believe it is the perfect location as you're just a short walk from all that London has to offer but far away enough that you can enjoy a peaceful sleep and walk around in the beautiful Bloomsbury area. Thank you for your mention of our 'Social Hour' as well. This is something that we are very proud of as we look to give back to our guests. We hope to see you back with us again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked 6 nights at the hotel for a short holiday. Positives: The building is beautiful, inside and out. It's also in a very good location for travelers who prefer the Bloomsbury area - directly on Russell Square, within a block of the Tube station, and walking distance to the British Museum. The staff was friendly and helpful when needed. The room was very small, but the queen bed was quite comfortable, and there was very little noise from outside. We used the in-room safe and small refrigerator every day. Negatives: The bathroom was too small. The shower door skimmed the floor, no clearance whatsoever, so the bath mat got shoved away, or stuck under the door, and the floor was always wet after the shower. We had to sit a bit sideways on the toilet, as the bath tissue holder took up leg room. Housekeeping - the room was cleaned well most days, but the service seemed to come at a different time every day, so throwing off our schedule and that of the staff.
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Date of stay: January 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kajol Kamble, Guest Services / Front Office at Kimpton Fitzroy London
Responded 1 week ago
Dear Layton, Thank you for taking the time to share your feedback. We truly appreciate your kind words about the hotel’s architecture and our staff. It’s wonderful to know you enjoyed these aspects of your stay. I sincerely apologize for the inconveniences you faced during your stay in regard to the size of the bathroom as well as the shower leaking. Rest assure that our Engineering team will look into this and ensure a more comfortable and seamless experience can be provided. We hope to welcome you back for a more enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Kimpton Fitzroy is a large, elegant, and historic hotel located in the heart of London. Just a few steps away from the Russell Square Underground station, you can catch the tube for a short ride to the West End theater district, Soho, Chinatown, or to Westminster. The British Museum is a few blocks away. And if you fit, the Theater District is a 20 minute flat walk from the hotel.
This hotel was build in 1912 and was designed by the architect who designed the main dining room of the Titanic. So you will find elegant mosaics on the floor, stunning marble columns, and dramatic staircases. The "Lucky George' dragon statue is found on the 2nd floor staircase: it's twin is still on the Titanic.
We splurged on a suite overlooking Russell Square and the room was fabulous. A separate living space is a great idea when one spouse is trying to sleep after a 10 hour flight while the other is wide awake at 3am. Our four poster bed was extremely comfortable. A special shoutout goes to the amazing walk-in shower with a strong flow of hot water.
Galvin's restaurant on the ground floor serves high quality food in an attractive setting plus a breakfast buffet. The informal Burr and Co shop actually has the same prices for ala cart items, so my recommendation is to select Galvin's for a quieter experience. The cocktail lounge is a stunning environment featuring a large disco ball hanging from the ceiling.
Kimpton's feature at hosted social hour with complementary wine and beer. This one was disappointing, poorly attended, and tucked away in a far corner of Burr and Co.
The Kimpton Fitzroy is a splurge, but absolutely enjoyable.
The Kimpton
This hotel was build in 1912 and was designed by the architect who designed the main dining room of the Titanic. So you will find elegant mosaics on the floor, stunning marble columns, and dramatic staircases. The "Lucky George' dragon statue is found on the 2nd floor staircase: it's twin is still on the Titanic.
We splurged on a suite overlooking Russell Square and the room was fabulous. A separate living space is a great idea when one spouse is trying to sleep after a 10 hour flight while the other is wide awake at 3am. Our four poster bed was extremely comfortable. A special shoutout goes to the amazing walk-in shower with a strong flow of hot water.
Galvin's restaurant on the ground floor serves high quality food in an attractive setting plus a breakfast buffet. The informal Burr and Co shop actually has the same prices for ala cart items, so my recommendation is to select Galvin's for a quieter experience. The cocktail lounge is a stunning environment featuring a large disco ball hanging from the ceiling.
Kimpton's feature at hosted social hour with complementary wine and beer. This one was disappointing, poorly attended, and tucked away in a far corner of Burr and Co.
The Kimpton Fitzroy is a splurge, but absolutely enjoyable.
The Kimpton
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruairi McDowell, Guest Services / Front Office at Kimpton Fitzroy London
Responded 20 Sept 2023
Dear Doctor M, Thank you for your lovely review of our hotel. Thank you for taking the time to give such a eloquent description of our property for anyone looking at these reviews and basing their next stay on them. I don't think I could have described the hotel better myself. Fantastic to see that you took one of our amazing park view suites, they truly do make the stay even more special. No better place to be while you get over that awful jet lag. Very happy to see that you were able to sample some of our outlets as well. The team in there do such an amazing job making sure that the food/drinks and service are top notch as well. We really hope that you come back and see us again really soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

It’s a good 5 stars hotel near Russel Square with excellent transportation options to get around London. The underground station is just around the corner from the hotel and multiple bus stops in nearby. Waitrose and Tesco supermarkets are near to the hotel with a lot of restaurants and cafes around too. The location is the star of this hotel.
The room size is very small so don’t put high expectations for a big room which was one of the downsides for us. The breakfast was good and the service during the breakfast was excellent we enjoyed but we recommend to change the buffet items from day to day so guests staying for long time don’t get bored 😅
The reception staff did their best to give us a good stay but my upset point that I didn’t get upgraded to a bigger room as IHG Platinum member (so if you’re a member don’t expect high). The hotel rate is in the expensive side so take this into consideration when booking. Another downside I didn’t like was the hotel service charge which was about 5% they add to the bill when checking out so when booking consider this to the total cost.
Overall, it was a good stay mainly for the location and the nearby restaurants and shops.
The room size is very small so don’t put high expectations for a big room which was one of the downsides for us. The breakfast was good and the service during the breakfast was excellent we enjoyed but we recommend to change the buffet items from day to day so guests staying for long time don’t get bored 😅
The reception staff did their best to give us a good stay but my upset point that I didn’t get upgraded to a bigger room as IHG Platinum member (so if you’re a member don’t expect high). The hotel rate is in the expensive side so take this into consideration when booking. Another downside I didn’t like was the hotel service charge which was about 5% they add to the bill when checking out so when booking consider this to the total cost.
Overall, it was a good stay mainly for the location and the nearby restaurants and shops.
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip: Small rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed in the Kimpton before, and thought we’d go again. I booked directly through the hotel, we are IHG members. Guest services contacted me asking if there was a special occasion, yes, our wedding anniversary on the Saturday. We checked in and were taken to our room, more compact than expected, I’d describe it as adequate. I had expressed preferences on my IHG account to be near lifts. We weren’t. Our complimentary mini bar consisted of 2 bottles of water and 2 tiny bottles of milk.
We went to the gym, when we got back they had given us a complimentary bottle of fizz and a dessert for our wedding anniversary. Which was Saturday, not Friday. It’s the little details.
The following morning we went for breakfast and were sent to the bar to wait for a table to be free. We were called and seated cheek to jowl with other quests who had a party on either side of us, they decided to talk through us. The staff moved us thankfully. I ordered from the kitchen menu. We waited over 20 minutes for our coffees.
The next morning same again, only they sent us to Burr and Co explaining the wait would be less and the food the same. We went here to find you couldn’t order from the kitchen, so we headed back. No space so another wait in the bar, this time, no coffee left and yesterday’s papers. Finally seated, where we were the morning before. Cheek to jowl. No one checks on you, no clearing of plates, no offer of another coffee. One member of staff dropped an entire tray of drinks over a quest. I didn’t know who to feel more sorry for.
Checked out Sunday morning, had prepaid, was asked to pay a charge for ordering from the kitchen for breakfast. But… the biggest shock, would we like to pay a discretionary 5% of your room charges to the cleaner. Now, this did not happen last time we stayed. Had we experienced stand out service we would have considered this. But we will not stay with you again. We will go back to The Landmark, where Rupert holds the door open for you, knows your name and the service is exceptional. Very disappointed and marred our anniversary celebrations.
We went to the gym, when we got back they had given us a complimentary bottle of fizz and a dessert for our wedding anniversary. Which was Saturday, not Friday. It’s the little details.
The following morning we went for breakfast and were sent to the bar to wait for a table to be free. We were called and seated cheek to jowl with other quests who had a party on either side of us, they decided to talk through us. The staff moved us thankfully. I ordered from the kitchen menu. We waited over 20 minutes for our coffees.
The next morning same again, only they sent us to Burr and Co explaining the wait would be less and the food the same. We went here to find you couldn’t order from the kitchen, so we headed back. No space so another wait in the bar, this time, no coffee left and yesterday’s papers. Finally seated, where we were the morning before. Cheek to jowl. No one checks on you, no clearing of plates, no offer of another coffee. One member of staff dropped an entire tray of drinks over a quest. I didn’t know who to feel more sorry for.
Checked out Sunday morning, had prepaid, was asked to pay a charge for ordering from the kitchen for breakfast. But… the biggest shock, would we like to pay a discretionary 5% of your room charges to the cleaner. Now, this did not happen last time we stayed. Had we experienced stand out service we would have considered this. But we will not stay with you again. We will go back to The Landmark, where Rupert holds the door open for you, knows your name and the service is exceptional. Very disappointed and marred our anniversary celebrations.
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Make sure you do not stay when there is an event. There was a party, the hotel was noisy all...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruairi McDowell, Guest Services / Front Office at Kimpton Fitzroy London
Responded 26 Jun 2024
Dear Marie, Thank you for taking the time to tell of your stay. Thank you for choosing our hotel to celebrate your wedding anniversary and congratulations again. Thank you for your feedback on the inconveniences that you faced during your stay here. We welcome all feedback as we work tirelessly to streamline the service that we offer.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is ideal with plenty of buses and the tube located within a block. There are many parks and restaurants very close-by.
This beautiful hotel was the nicest we've ever stayed in, but the atmosphere was relaxed and welcoming - not stuffy. I definitely recommend staying here if you can afford it!
Our room: We splurged to celebrate a milestone birthday and stayed in a queen premium room for 6 nights. The bed was very comfortable and our first floor room was quiet and spacious. The bathroom was very nice, but it would be improved by adding a towel rail closer to the tub and a bar to hold onto when we got in and out of the tall bathtub/shower. Our toilet ran a few times, so we asked for maintenance to check it and that helped.
Amazing staff! The hotel's best feature is its helpful and friendly staff! From the moment we arrived we felt well looked after. Jack from guest relations welcomed us and was always happy to help with anything we needed. Ben, Sean, and Adrian at the concierge desk helped us get restaurant reservations. Rosemary went out of her way to show me where I could find complimentary coffee one morning when the cafe wasn't open yet. Wesley the doorman and porters Elliott and Jack were always ready to help with bags, directions, or getting us a cab whenever we needed help. And Ellie and Lottie at reception took such good care of us at check-in and check-out. We didn't get the names of any of the housekeepers, but they always did a great job too! Everyone seemed to really enjoy their jobs. We had so many nice chats with them and hope to see them again the next time we stay there.
Food and drink could be improved: We had the buffet breakfast one morning and it was pretty nice, but fairly expensive unless you have a big appetite. We had drinks one evening in the bar, but they initially said we couldn't get a seat without a reservation. Since we were staying at the hotel and it was fairly early, they squeezed us in for an hour. Our server's English wasn't great and she didn't understand what we were asking for - we had to send one drink back. Also, the drinks were about 20 pounds each for fairly simple cocktails.
This beautiful hotel was the nicest we've ever stayed in, but the atmosphere was relaxed and welcoming - not stuffy. I definitely recommend staying here if you can afford it!
Our room: We splurged to celebrate a milestone birthday and stayed in a queen premium room for 6 nights. The bed was very comfortable and our first floor room was quiet and spacious. The bathroom was very nice, but it would be improved by adding a towel rail closer to the tub and a bar to hold onto when we got in and out of the tall bathtub/shower. Our toilet ran a few times, so we asked for maintenance to check it and that helped.
Amazing staff! The hotel's best feature is its helpful and friendly staff! From the moment we arrived we felt well looked after. Jack from guest relations welcomed us and was always happy to help with anything we needed. Ben, Sean, and Adrian at the concierge desk helped us get restaurant reservations. Rosemary went out of her way to show me where I could find complimentary coffee one morning when the cafe wasn't open yet. Wesley the doorman and porters Elliott and Jack were always ready to help with bags, directions, or getting us a cab whenever we needed help. And Ellie and Lottie at reception took such good care of us at check-in and check-out. We didn't get the names of any of the housekeepers, but they always did a great job too! Everyone seemed to really enjoy their jobs. We had so many nice chats with them and hope to see them again the next time we stay there.
Food and drink could be improved: We had the buffet breakfast one morning and it was pretty nice, but fairly expensive unless you have a big appetite. We had drinks one evening in the bar, but they initially said we couldn't get a seat without a reservation. Since we were staying at the hotel and it was fairly early, they squeezed us in for an hour. Our server's English wasn't great and she didn't understand what we were asking for - we had to send one drink back. Also, the drinks were about 20 pounds each for fairly simple cocktails.
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Date of stay: September 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Breakfast and drinks in the bar are pricey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruairi McDowell, Guest Services / Front Office at Kimpton Fitzroy London
Responded 2 Oct 2024
Dear Explorer, Thank you for taking the time to write such a wonderful review. It seems like you got your money's worth for your stay here and we love to hear that. It is such a delight when hard working people treat themselves and we manage to make it it worth it. It seems like we owe a lot of this to our staff and you have mentioned so many of them. It is so fantastic to see so many names mentioned as it means that our staff here really connected with you. So on behalf of Jack P, Ben, Sean, Adrian, Rosemary, Elliott, Jack S, Ellie and Lottie, we thank you for being such an amazing guest. Thank you for all of your constructive feedback as well. We take all feedback on board to tweak as much as we can to really satisfy every guest's needs. We hope you come back and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel to stay for 2 nights for our wedding in London
Upon check in we were greeted by Angela who knew who we were and why we were staying. Angela was really helpful and so lovely. We couldn't check in straight away so we left our bags & came back later.
When we got to the room we had a bottle of fizz, cake & card from Angela which was so nice. On our wedding day we also came back to the room and she had put rose petals on the bed, a balloon & another bottle of fizz and a card. Such lovely touches which were much appreciated.
The door staff / concierge were also excellent they made sure we had a taxi for the journey to the wedding venue and were literally running in and out of traffic to get us a taxi on time.
The hotel is so beautiful the decor and reception / ground floor areas were stunning.
Our room was a good size, the bed was very comfortable and the bathroom was large and fully tiled in marble.
The only down side was the aircon which was set to 19 degrees lowest which meant a very hot & sweaty first night with no sleep. On the second night they did bring us a fan which helped us sleep better.
We would be sure to come back to stay here if we came back to London. Many many thanks to Angela for everything!!!
Upon check in we were greeted by Angela who knew who we were and why we were staying. Angela was really helpful and so lovely. We couldn't check in straight away so we left our bags & came back later.
When we got to the room we had a bottle of fizz, cake & card from Angela which was so nice. On our wedding day we also came back to the room and she had put rose petals on the bed, a balloon & another bottle of fizz and a card. Such lovely touches which were much appreciated.
The door staff / concierge were also excellent they made sure we had a taxi for the journey to the wedding venue and were literally running in and out of traffic to get us a taxi on time.
The hotel is so beautiful the decor and reception / ground floor areas were stunning.
Our room was a good size, the bed was very comfortable and the bathroom was large and fully tiled in marble.
The only down side was the aircon which was set to 19 degrees lowest which meant a very hot & sweaty first night with no sleep. On the second night they did bring us a fan which helped us sleep better.
We would be sure to come back to stay here if we came back to London. Many many thanks to Angela for everything!!!
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruairi McDowell, Guest Services / Front Office at Kimpton Fitzroy London
Responded 27 Jun 2024
Dear Sheffreviewer, Thank you for your lovely review of our hotel. We're delighted to see that you chose our hotel for such a special occasion in your lives and the biggest of congratulations once again from our entire team here. We wish you a long and happy marriage. It's always such a joy to read that our staff really made a great impression on you during your time with us and it seems we have the amazing Angela to thank for this. Angela is such a pioneer for unreal service and making special occasions even more special. Angela will be so happy to read this, so thank you. We hope you come back to see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Kimpton Fitzroy is a magnificent property in terms of architecture and the common spaces. The location (right across from Russell Square) is outstanding and very convenient for London sightseeing. We were greeted by exceptionally friendly staff at check-in who made us feel very welcome, and they were able to accommodate an early check in. IHG Platinum status was recognized with £15 coupon cards that can be used at Burr & Co or drinks at the hotel bar. No room upgrade was available.
This was unfortunate, because the basic 1 Queen room we booked turned out to be too small for a couple. We could barely get our luggage into the room, and we didn’t have a lot. The air conditioning was not effective (set at 19 but felt more like 25), so we kept the window open all night. The bathroom was so tight it was actually tricky to get in and out. The shower pressure was good, but the water leaked through the shower door into the rest of the bathroom, so you have to put a towel along the bottom of the door to block the water. The bed was quite firm, so if you’re a side sleeper, you may wake up pretty sore.
On the plus side, we liked the high ceilings, and the windows that opened to a balcony were nice. Also, we appreciated the complimentary snacks and water/milk in the fridge.
So on balance, this was an average stay overall. I would recommend booking a larger room category if more than one person.
This was unfortunate, because the basic 1 Queen room we booked turned out to be too small for a couple. We could barely get our luggage into the room, and we didn’t have a lot. The air conditioning was not effective (set at 19 but felt more like 25), so we kept the window open all night. The bathroom was so tight it was actually tricky to get in and out. The shower pressure was good, but the water leaked through the shower door into the rest of the bathroom, so you have to put a towel along the bottom of the door to block the water. The bed was quite firm, so if you’re a side sleeper, you may wake up pretty sore.
On the plus side, we liked the high ceilings, and the windows that opened to a balcony were nice. Also, we appreciated the complimentary snacks and water/milk in the fridge.
So on balance, this was an average stay overall. I would recommend booking a larger room category if more than one person.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruairi McDowell, Guest Services / Front Office at Kimpton Fitzroy London
Responded 27 Jun 2024
Dear Jonathan, Thank you for taking the time to tell us about your stay here. We're happy to see that you liked the building and the location. We're always very happy to see our staff were friendly and that your status was recognised. Thank you again for your loyalty. I am sorry to see that we didn't have an upgrade available on the day. We do have the room categories online so our guests can book the correct room based on their requirements. Thank you for the feedback regarding the air conditioning, we appreciate all feedback so that we can adhere our services for a smoother operation. We hope you come back and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They certainly have a laundry service, and I am sure the concierge will be able to help with dry cleaning.
I imagine there is. This is a fab hotel! Congrats on your wedding.
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"The service charge is discretionary, you do not have to pay it & are perfectly entitled to ask for it to be removed from your bill/refunded."Read full review
"Try the fitz bar and their delicious cocktails. A la carte or open buffet service is available."Read full review
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PRICE RANGE
S$442 - S$673 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
russell hotel london, hotel london russell
FORMERLY KNOWN AS
The Principal London
LOCATION
United KingdomEnglandLondonBloomsbury
NUMBER OF ROOMS
334
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingKIMPTON FITZROY LONDON | UPDATED 2025 Hotel Reviews, Price Comparison and 2,253 Photos (England) - Tripadvisor
Frequently Asked Questions about Kimpton Fitzroy London
Which popular attractions are close to Kimpton Fitzroy London?
Nearby attractions include The British Museum (0.4 km), Faulty Towers the Dining Experience (0.08 km), and THATMuse,Treasure Hunt at the Museum (0.4 km).
What are some of the property amenities at Kimpton Fitzroy London?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at Kimpton Fitzroy London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kimpton Fitzroy London?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Kimpton Fitzroy London?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Kimpton Fitzroy London?
Conveniently located restaurants include Swan, The Shell Holborn, and Botanica.
Are there opportunities to exercise at Kimpton Fitzroy London?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Kimpton Fitzroy London?
Yes, dry cleaning and laundry service are offered to guests.
Does Kimpton Fitzroy London offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Kimpton Fitzroy London?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Kimpton Fitzroy London?
Many travellers enjoy visiting Houses of Parliament (2.6 km), Tower of London (3.7 km), and Churchill War Rooms (2.3 km).